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Special Services

Special Services
Ground wheelchairGround wheelchairs are a service for passengers who are able to get on and off the plane by themselves and can walk to their seats in the cabin, and who only need to use a wheelchair to travel between the terminal, the tarmac and the aircraft.   Checked wheelchairsPassengers whose mobility during travel is limited due to a leg fracture, disability, poor health or age must check in their own electric wheelchair or electric mobility device at the counter.
The electric wheelchair or electric mobility device must meet the requirements for the carriage of dangerous goods by Air China. Only 1 electric wheelchair or electric mobility device is shipped free of charge (on the same basis you can also ship 1 manual wheelchair free of charge).
Hearing impairmentPassengers with a hearing impairment refer to those who are deaf or hard of hearing. We provide guidance and assistance for check-in and luggage drop-off/pick-up according to your needs.   Wheelchair boardingThe wheelchair boarding service is for injured and disabled passengers who cannot get on and off the plane by themselves but can walk to their seats in the cabin. If you are unable to walk on your own, we recommend that you apply for the on-board wheelchair service.
     
     
 
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