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Special Services

Special Services

Unaccompanied MinorThe Unaccompanied Minor (UM) service must be requested for children aged 5 to 11 years traveling without an adult (a person aged 18 or over with capacity for civil conduct). Unaccompanied minors who are healthy and aged 12 to 17 years, or aged 16 to 17 years and traveling alone with a vision or hearing impairment or an illness, may apply for the Unaccompanied Minor Service voluntarily. We offer trip supervision for children traveling independently.
Ground wheelchairGround wheelchairs are a service for passengers who are able to get on and off the plane by themselves and can walk to their seats in the cabin, and who only need to use a wheelchair to travel between the terminal, the tarmac and the aircraft.
Checked electric wheelchairPassengers whose mobility during travel is limited due to a leg fracture, disability, poor health or age must check in their own electric wheelchair or electric mobility device at the counter.
The electric wheelchair or electric mobility device must meet the requirements for the carriage of dangerous goods by Air China. Only 1 electric wheelchair or electric mobility device is shipped free of charge (on the same basis you can also ship 1 manual wheelchair free of charge).
Hearing impairmentPassengers with a hearing impairment refer to those who are deaf or hard of hearing. We provide guidance and assistance for check-in and luggage drop-off/pick-up according to your needs.
Wheelchair boardingThe wheelchair boarding service is for injured and disabled passengers who cannot get on and off the plane by themselves but can walk to their seats in the cabin. If you are unable to walk on your own, we recommend that you apply for the on-board wheelchair service.
Visual impairmentPassengers with a visual impairment refer to those who are totally blind, amblyopic or suffer from eye diseases and are not fully mobile. We provide guidance and assistance for check-in and luggage drop-off/pick-up, according to your needs.
Infant bassinetsInfant bassinets are suitable for infants under 75 cm in height and under 22 lb./10 kg in weight.
For infant health reasons, we are unable to carry babies that were born less than 14 days before the scheduled departure of the flight and premature babies that were born less than 90 days before the scheduled departure of the flight.
Pet TransportationIf you want your pet to accompany your trip, Air China's Pet Transportation service will fulfill your needs.
The first-time passenger serviceThe first-time passenger service is available for first-time flyers or passengers who are departing from a city for the first time and are unfamiliar with the airport environment. To ensure you have a smooth trip, we offer a free guidance service to first-time passengers at designated check-in counters in departure airports. This service can be booked through the Air China website or the Air China app.
 
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