I. Service Description
The first-time passenger service is available for first-time flyers or passengers who are departing from a city for the first time and are unfamiliar with the airport environment. To ensure you have a smooth trip, we offer a free guidance service to first-time passengers at designated check-in counters in departure airports. This service can be booked through the Air China website or the Air China app.
II. Eligible Departure Cities
Applies to Air China-operated domestic flights departing from the following cities.
Airport Name |
Terminal |
First-time Passenger Check-in Counter Location |
Beijing Capital International Airport |
Terminal 2
Terminal 3 |
Check-in counter G13
Check-in counter H14 |
Beijing Daxing International Airport |
|
Special Assistance counter M10 |
Chengdu Shuangliu International Airport |
Terminal 2 |
Check-in counter T07 |
Chengdu Tianfu International Airport |
Terminal 1
Terminal 2 |
Check-in counter C14
Check-in counter F24 |
Hangzhou Xiaoshan International Airport |
Terminal 4 |
Island N, Check-in counter 36 |
Chongqing Jiangbei International Airport |
Terminal 3 |
Domestic: Check-in counter 3H210
International: Check-in counter 3C95 |
Tianjin Binhai International Airport |
Terminal 2 |
Check-in counter F10 |
Shanghai Pudong International Airport |
Terminal 2 |
Domestic: Island K, Check-in counter 30
International/regional: Island H, Check-in counter 13 |
Shanghai Hongqiao International Airport |
Terminal 2 |
Island A, Check-in counter 13 |
Wuhan Tianhe International Airport |
Terminal 3 |
Island K, Check-in counter 12 |
Urumqi Diwopu
International Airport |
Terminal 2 |
Check-in counter 16 |
Guangzhou Baiyun International Airport |
Terminal 1 |
Island E, Check-in counter E23 |
Guiyang Longdongbao
International Airport |
Terminal 3 |
Island F, Check-in counter F04 |
Wenzhou Longwan International Airport |
Terminal 2 |
Zone D, Check-in counter D09 |
Hohhot Baita International Airport |
|
Island B, Duty Manager Counter |
III. Application Deadline
2 hours (inclusive) before the scheduled flight departure time.
IV. Service Changes
If you need to change your flight or service booking, you should cancel the previous service booking before making another.
V. Check-in Reminder
Passengers with a first-time passenger service booking must arrive at the airport's first-time passenger check-in counter for check-in no later than 2 hours before the scheduled flight departure time.
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