Service and Sale Hotline:95583/4008-100-999  China |
Login | Sign Up
Useful Links
Online Booking
Enjoy best offer Through
Air China Online Booking

Flight Status
The fast and easy way to
check flight information

Online Check-in
Login to our website
Choose to check-in


Ground wheelchair

Ground wheelchair(WCHR)
I. Service Description

We provide a ground wheelchair service for passengers who are able to get on and off the plane by themselves and can walk to their seats in the cabin, and who only need to use a wheelchair to travel between the terminal, the tarmac and the aircraft. These passengers include elderly passengers aged 65 or over on the day of the scheduled departure, disabled passengers, as well as injured or ill passengers suffering from reduced mobility or leg injuries.

II. Scope of Application

Applicable to Air China actual point-to-point flights (including stopover flights). Wheelchair services are not currently available on interline flights.

III. Application Deadline

1. Domestic routes: Before 16:00 on the day prior to the date of the scheduled flight departure.
2. International and regional routes: 48 hours before the scheduled flight departure (inclusive).

IV. Service Application Requirements

For domestic flights, the passenger must provide written proof of their reduced mobility or leg injury that was issued within 10 days of departure (not inclusive of the day of departure) and signed or stamped by a doctor. (Passengers may submit the original document or a photocopy, or use a scan or photograph of the document.)

Written proof would not be required if the passenger's reduced mobility or leg injury was clearly visible or the passenger's age reached 65. International flights are not restricted by the content of this paragraph.

V. Check-in Reminder

Passengers that have requested the ground wheelchair service are required to arrive at the airport check-in counter 90 minutes before the flight's scheduled departure.

VI. Service Restrictions

To ensure your safety and comfort and that of any accompanying personnel and baggage, your wheelchair is reserved for use by you alone. Please do not carry infants/children or any baggage that would exceed the baggage restrictions of your fare class when using the wheelchair. When transporting a passenger via wheelchair, accompanying personnel cannot supervise children or baggage. Thank you for your understanding. Any baggage that exceeds the restrictions for unchecked baggage in your fare class must be checked.

VII. Special Reminder: Carriage of injured or ill passengers

1. For their health and safety and that of other passengers and crew members, injured or ill passengers should consult a doctor before planning a trip.The following injured or ill passengers are required to provide a true and valid medical certificate that clearly states "fit to fly" issued within 10 days of departure and signed or stamped by a doctor:
    A. Passengers requiring a stretcher
    B. Passengers requiring a portable oxygen concentrator (POC) throughout the flight
    C. Passengers requiring medical care or the use of medical equipment throughout the flight
    D. Passengers suffering from or suspected to be suffering from a serious infectious disease that does not warrant quarantine measures, and pose a threat to the health and safety of other passengers and crew members
    E. Passengers that have undergone surgery within the last 10 days (not applicable to passengers on U.S. routes)
Even if you provide a certificate, we reserve the right to decide whether to let you travel at check-in based on your physical condition and the actual flight operation.
2. Passengers must request the stretcher service for their journey if they are unable to sit in a standard aircraft seat for any reason (e.g. cannot bend knee/hip joints due to arthritis) or if they are unable to sit in an upright position during takeoff and landing and no satisfactory alternative is available. Once we agree to the request and make the relevant arrangements, they can travel.

VIII. Changes and Cancellation of Service

If you need to change your flight and service booking, you should cancel the previous service booking before making another.

 

 
京ICP证 030872号-1 Copyright 2012 Air China, All Rights Reserved