Booking Additional Services

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Get everything ready in advance.

Air China has conceived some exclusive services for our high-end customers. You can make advance seat selection and purchase additional baggage allowance.

You can enjoy our services anytime, anywhere.

Scan our two-dimensional code to download Air China’s Mobile App which can give you easy access to our services anytime, anywhere.

Know more about Air China’s services:

Read the introduction and click the photo below to know more about Air China’s services.

Check or manage your service bookings: Fill in the form on the left and click “Book Now” and you will access your exclusive list of services or revise your service bookings.

Prepaid Baggage
Advance seat selection
Transit Hotel
Transit Lounge
First and Business Class Foods
Chauffeured Transfer
Ground-Air Connection



  • Name and description

    Prepaid Baggage

    Having too much baggage when traveling overseas? Having a tough experience when queuing for payment for excess baggage at the airport?

    Don't worry. Now we provide Prepaid Baggage service to enhance your experience. So just relax.

  • Restrictions

    Sorry, the service is not available in the following situations.

    Time limit for booking: Please book, change or cancel the service on the website no later than 6 hours before flight departure.Purchase is not allowed after check-in.

  • Flights where the service is available

    All international point-to-point and non-stop flights coded and operated by Air China

  • The service
    we provide

    The prepaid extra piece of baggage shall not exceed 203CM
    in linear dimensions (sum of the length, width and height)
    and 32KG in total weight.

    If your extra baggage does not comply with the requirements
    specified above, it is likely that we will not be able to accept it
    for carriage.

  • Helpful tips

    After booking the prepaid excess baggage fee service, you will receive a short text message for confirmation.

    When you arrive at the airport for check-in, please do remind our check-in staff that you have paid in advance the excess baggage fee, lest you be charged again.

    Note for refund:In the case of a refund involving passengers who have two pieces of prepaid baggage, the second piece of prepaid baggage must be prior to the first.

    You can call 95583 to get the receipt for the excess baggage fee within 45 days after using the service.

  • Name and description

    Advance onboard seat selection:

    You are always unable to obtain your preferred seat at check-in?

    Don’t worry. We block in advance a certain zone of great seats. So, you can select your preferred seat in advance.

  • Restrictions

    1. Qualifying tickets: international tickets with numbers beginning with “999”
    2. Qualifying flights: international direct flights coded CA actually carried by Air China, does not apply to code-share flights
    3. Qualifying classes: Economy Class
    4. Time limit for purchase: Passengers fly on Air China international flights can purchase seat with more legroom through all Air China's direct sales channels (including Beijing Capital International Airport check-in counter and ticket counter) before the check-in counter is closed. Seat selection purchase deadlines for individual flights may be earlier, subject to system requirements. Please check with staff for updates.Purchase is not allowed after check-in.
    5. Qualifying passengers:adults and children
    6. In line with CAAC regulations, passengers who occupy seats in the emergency exit seat , need to be above 15 years of age, less than 65 years of age, in accordance with the relevant conditions, willing and have the ability to fulfill the corresponding obligations. Please consult the purchase channels.

  • Routes that provide the service

    Applicable routes to destinations in Europe/America/Australia/Oceania:    Applicable routes to destinations in Europe/America/Australia/Oceania: Beijing <-> Moscow, Stockholm, Frankfurt, Dusseldorf, Paris, London, Geneva, Milan, Rome, Houston, San Francisco, Los Angeles, New York, Washington, Hawaii, Newark, Vancouver, Montreal, Sydney, Melbourne, Auckland, Addis Ababa, Johannesburg, Vienna , Barcelona, Havana, Munich, Athens, Madrid, São Paulo; Chengdu < - > Frankfurt,Paris; Shanghai < - > Frankfurt, Munich, Paris, Milan, Sydney, Melbourne, SanJose ;Shenzhen< - > Frankfurt
    Applicable routes to destinations in Asia: RMB 100 category:    Beijing < - > Seoul, Busan, Jeju, Daegu, Pyongyang; Qingdao/Yanji/Tianjin < - > Seoul; Shanghai < - > Osaka, Fukuoka, Taipei, Songshan; Hangzhou < - > Osaka, Seoul, Jeju, Taipei; Wenzhou < - > Taipei, Seoul; Chengdu/Chongqing < - > Hong Kong; Wuhan < - > Macao
    RMB 200 category:    Beijing < - > Tokyo, Osaka, Nagoya, Sapporo, Okinawa, Singapore, Bangkok, Phuket, Chiang Mai, Ho Chi Minh City, Yangon, Siem Reap, Manila, Ulan Bator, Mumbai, Kuala Lumpur, Astana,Colombo, Hong Kong,Taipei,Macao ; Shanghai/Dalian < - > Tokyo; Tianjin < - > Hong Kong, Songshan, Okinawa; Chengdu < - > Mumbai, Singapore, Colombo, Kathmandu, Seoul, Taipei; Chongqing < - > Seoul, Taipei; Dalian < - > Hong Kong, Tokyo; Erdos < - > Hong Kong; Wuhan < - > Chiang Mai
    RMB 300 category:    Beijing < - > Dubai, New Delhi ; Chongqing < - > Dubai
    Note:     Prepaid advance seat selection is still not available on flights departing from Dubai, Daegu, Pyongyang, Yangon and Ulan Bator. You can make the request when checking in at our airport check-in counter.

  • Helpful tips

    Regulations for changes, refunds and rescheduling
    1. Changes: not allowed.
    2. Rescheduling:notallowed. Passengers who require rescheduling must request a refund of the ZUOXIANGQICHENG productpurchase (see below for refund regulations), change the ticket itinerary, and then re-purchase ZUOXIANGQICHENG productin order to choose a seat
    3. It is likely that you won’t get the seat you have paid for in advance due to the changes to the flight, the aircraft or the actions take for safety or operational reasons. If that happens, we will do everything possible to assign to you another seat that meets your demand. If the new seat does not meet your demand, you can request a refund on your ticket through the original channel of ticket purchase.
    4. Refunds:
    ●  Refunds shall be processed through the original sales channel of theZUOXIANGQICHENG productpurchase
    ●  For applications for refunds made more than 48 hours prior to scheduled flight departure, the seat selection fee can be refunded without charge
    ●  For applications for refunds made within 48 hours of scheduled flight departure, the fee cannot be refunded; if passengers already have processed a refund for their ticket, the fee can be refunded without charge
    ●  Passengers who are not eligible to be seated in seats in the emergency exit row because they fail to meet the requirements cannot apply for a refund
    ●  In cases where passengers pay to upgrade or redeem mileage awards for an upgrade, the product can be refunded without charge
    ●  In cases where passengers cannot occupy the reserved seat but they are assigned another seat of the same value, with a higher value or in a higher class, then the seat-selection fee cannot be refunded
    ●  If the refund conditions for ZUOXIANGQICHENG productare met, the refund will be valid for up to 12 months after purchase.

  • Name and description

    Free hotel stay for passengers who transit overnight within 24 hours
    Attentive services:
    • 24-hour shuttle bus ride between hotel and airport(for shanghai, shuttle bus ride is provided between Pudong International Airport and hotel);
    • Breakfast;
    • Room for family or double room for two passengers of the same gender which can be assigned based on the wishes of passengers
    Cities that offer free stay in transit hotel:Beijing,Chengdu, Hangzhou, Shanghai, Tianjin.

  • Applicability



    Tickets of the following four types that involves flight connection qualifies for free transit hotel services.
    • Domestic flight connecting to international/regional flight
    • International/regional flight connecting to domestic flight
    • International/regional flight connecting to international/regional flight
    • Domestic flight connecting to domestic flight
    International/regional flight mentioned above include flights to and from Hong Kong China, Macau China and Taiwan China.

  • For transit hotel reservation

    Ask our sales staff for help:
    When booking your ticket, please ask our sales staff to help you with transit hotel reservation.
    To inquire about transit hotels, please check with Air China sales hotline or Air China's representative office nearest to you.
    PhoenixMiles Platinum members can choose the hotel they prefer from a list of participating hotels.

  • Helpful tips

    Transit hotel service does not apply to ticket, flight and passenger of the following types:
    1. Transit hotel services does not apply to ticket flight and passenger of these types:
    • Ticket whose number does not begin with”999”
    • Code-share flight
    • Ticket for unaccompanied minor (UM)
    • Award ticket obtained by spending accrued Air China PhoenixMiles kilometers
    • Non-revenue passenger
    2. Product Validity Period: December 31, 2017
    3. Please make reservation for the transit hotel through us or on our website by yourself. You can stay in the transit hotel only after reservation has been made successfully. On-site request for reservation is not accepted.
    4. Only a limited number of guestrooms are available from the transit hotel in question everyday. First come, first served.
    5. Passenger needs to proceed to Air China transit service counter across from Exit B, 2nd floor of T3 after arrival. If the counter is closed, please call Air China Sales Hotline 95583 indicated on the signboard, and Air China will contact the transit hotel about airport pick-up.

  • Name and description

    ●  We provide transit lounges at Beijing Capital International Airport and Shanghai Pudong International Airport for passengers who connect from international/Hong Kong, Macao and Taiwan regional flights to international/Hong Kong, Macao and Taiwanregional flights.
    ●  Amenities
        Beijing Capital International Airport:
          ♦  Guestrooms, for up to 4 hours (reservation required at the time of visit)
          ♦  Public zone, for an unlimited length of time
          ♦  Free shower
          ♦  Internet access
          ♦  Free snacks and beverages
        Shanghai Pudong International Airport:
          ♦  Public zone
          ♦  Meals and beverages
          ♦  Shower (reservation required at the time of visit)
          ♦  Sleep rooms (reservation required at the time of visit)
          ♦  Access to TV, media zone

  • Description of transit lounge service

    ●  Tickets
          ♦  Tickets whose serial numbers start with “999”
    ●  Connections
          ♦  Connections from international/ Hong Kong, Macao and Taiwan regional flights to international/ Hong Kong, Macao and Taiwan regional flights via Beijing/Shanghai
    ●  Flights
          ♦  The connecting flight must be a CA-coded, Air China-operated one.
          ♦  The onward international flight does not contain a domestic flight segment.
          ♦  The service is not applicable to Air China’s international flights that depart from T3C/T3D of Beijing Capital International Airport.
          ♦  The service is not applicable to Air China’s international flights that depart from the Domestic Departure Concourse of Shanghai Pudong International Airport.
    ●  Connecting time
          ♦  Beijing: Connecting time of at least 4 hours and up to 24 hours.
          ♦  Shanghai: The connecting time of the day is at least 4 hours but the scheduled departure time of the connecting flight is before 02:00 am.
    ●  Passengers
          ♦  The service is not applicable to unaccompanied minors.
          ♦  Reservation for the service cannot be made for infants, but infants can access the lounges for free with the adults.
    ●  Validity period
          ♦  The service is applicable to arrivals at the connecting airport between January 1, 2017 to December 31, 2017.

  • Helpful tips


    ●  The space of the transit lounges is limited. Advance reservation is required.
    ●  Reservation needs to be made on Air China’s official website before the flight departs from the connecting airport. Passengers will qualify for lounge access only after reservation has been made successfully. Otherwise, access to the lounge is not allowed.
    ●  If the ticket on the connecting fight is rebooked, reservation for the service needs to be made again on Air China’s official website, and lounge access is allowed only after such reservation has been made successfully.
    ●  At the time of lounge visit, the passenger is required to provide reservation code, his/her ID used at the time of reservation and the boarding pass of the flight segment in question for the passenger’s identity validation. The staff will make and file the photocopies of the passenger’s ID and boarding pass. If the passenger does not agree that the service supplier makes photocopies of the relevant documents, it will be considered that the passenger gives up the benefits of the service on a voluntary basis.
    ●  The number of guestrooms, shower rooms and sleeping rooms in a lounge is limited, which makes it impossible to guarantee that a passenger’s need is always been met. The passenger who needs one should make the request at the time of lounge visit.
    ●  Suppliers and locations of the lounges
          ♦  Beijing Capital International Airport
             T3 store, Capital Airport Hotel:
             Location: Across from Boarding Gate E10, Level 2, T3E (International Departures)
             Hours: 24 hours
             Tel: 64532621
             The international transit lounge service in Beijing is conceived by Air China only to make passengers’ connections easier and arrange a location for rest for passengers. Air China will not be held responsible for any problems that could occur during the service delivery by the service supplier.
          ♦  Shanghai Pudong International Airport
             Air China First Class Lounge close to Boarding Gate 71 (for international passengers)
             Location: Above Boarding Gate 71, Level 4, International Departures, T2
             Hours: 06:00-01:00 (the following day)

  • Name and description

    Please your taste buds with our 18 authentic Chinese dishes high up in the air. Bon appétit!
    You can reserve your First Class/Business Class meals in on our selected international long-haul routes. Please your taste buds with our tasteful creations.

  • Applicability





    Reservation for onboard meals has to be made no later than 16:00 on the day before the flight day.

  • Menu

  • Helpful tips


    Each passenger can reserve only one helping for each meal. If you want to change your reservation, please cancel your original reservation and make another reservation.

  • Name and description

    Passengers purchasing tickets for specific seat classes on specific Air China routes can enjoy luxury car Chauffeur transfer service between the airport and the downtown areas of specific cities provided by Air China.

  • Applicability

    Applicable cities
    (departing or arriving)
    Applicable routes Applicable seat classes Applicable passengers Scope
    Beijing
    Shanghai
    Chengdu
    Guangzhou
    Shenzhen
    Chongqing
    Nanjing
    Hangzhou
    Europe/Americas/Africa/Oceania routes F, A, J, C, D, Z, R All passengers
    Asia, Hong Kong, Macau, Taiwan routes F, A, J, C, D, Z, R Members with Silver Card orhigher status
    Domestic routes between cities providing Chauffeur transfer service, excluding Tianjin P, F, J Members with Gold Card or higher status
    Tianjin* Beijing - Europe/Americas/Africa/Oceania F, A, J, C, D, Z, R All passengers
    * Chauffeur transfer service in Tianjin is only available between Beijing Capital International Airport T3 and downtown Tianjin, no service is available between Tianjin Binhai international Airport and downtown Tianjin.

  • Helpful tips

    1. Time of reservation:
    (1) Reservations for airport drop-off must be completed 8 hours before the departure time of the flight (local time).
    (2) Reservations for airport pickup must be completed 8 hours before the arrival time of the flight (local time).
    2. The chauffeur transfer service is only available for pickups and drop-offs between the airport terminals and specific areas in the corresponding cities.
    3. Platinum Card members holding first class or business class (F, A, J, C, D, Z) tickets for Europe, Americas, Oceania, and Africa routes operated by Air China, may also request this service for code share flights or non-Air China 999 tickets.
    4. For segments where the Chauffeur transfer service is available at both the origin and destination, passengers may choose either airport drop-off in their city of departure, or airport pickup in their city of arrival, but not both.
    Example1: A Gold Card passenger holding F class tickets from Chengdu to Beijing may choose either drop-off in Chengdu or pickup in Beijing, but may not choose both drop-off in Chengdu and pickup in Beijing.
    Example2: A Gold Card passenger holding F class round trip tickets from Chengdu to Beijing may choose either drop-off in Chengdu or pickup in Beijing for the Chengdu to Beijing segment, and either drop-off in Beijing or pickup in Chengdu for the Beijing to Chengdu segment. However, they may not select both drop-off in Chengdu and pickup in Beijing for the Chengdu to Beijing segment or both drop-off in Beijing and pickup in Chengdu for the Beijing to Chengdu segment.
    5. International transfer passengers transferring between the Shanghai Hongqiao and Shanghai Pudong airports may qualify for Chauffeur transfer service between the two airports if the connecting time is at least 4 hours and the Hongqiao or Pudong segment meets the conditions for Chauffeur transfer service.
    Example: A passenger holding R Class tickets for Paris to Shanghai Pudong//Shanghai Hongqiao to Chengdu whose connecting time in Shanghai is 5 hours may request Chauffeur transfer service between Shanghai Pudong and Shanghai Hongqiao airports, as the R class segment from Paris to Shanghai Pudong meets the conditions for Chauffeur transfer service. If the connecting time were 3 hours, they would not qualify.
    6. When the Chauffeur transfer service is available in the transit city of a connecting flight:
    (1) When the transit time is at least 6 hours, and at least one of the segments of the flight meets the conditions for Chauffeur transfer service, the passenger may enjoy either pickup or drop-off service in this city, according to which of the segments meets the conditions of service.
    Example: A Silver Card passenger holding F Class tickets from Frankfurt to Shanghai via Beijing with more than 6 hours transit time in Beijing. Chauffeur transfer service is available in Beijing, and the Frankfurt to Beijing segment meets the service conditions. Therefore, this passenger may request pickup service in Beijing. However, as the service conditions for the Beijing to Shanghai segment are F Class and Gold Card or higher status, they do not qualify for the service and cannot request drop-off in Beijing or pickup in Shanghai.
    (2) When the transit time is less than 6 hours, passengers may not reserve pickup or drop-off service in the transit city, even if one of the segments of the flight meets the conditions for Chauffeur transfer service.
    7. Passengers transferring from a domestic to an international segment (or vice-versa) may reserve drop-off (pickup) service in their city of departure (arrival) for the domestic segment if the international segment meets the conditions for the Chauffeur transfer service, the transit time is less than 6 hours, and the Chauffeur transfer service is available in the domestic departure (arrival) city.
    Example: A passenger holding D Class tickets from Frankfurt to Shanghai via Beijing with a 5 hour transit time in Beijing. This passenger may request pickup service in Shanghai even though the Beijing to Shanghai segment does not qualify, but may not request pickup or drop-off service in Beijing.
    8. The Chauffeur transfer service does not allow service to areas other than those specified in the reservation. Additional fees will be incurred if a passenger wishes to change the areas of service in the reservation. The passenger must negotiate with the service provider independently and agree to the billing standards of the service provider (the service provider reserves the ultimate right of interpretation regarding billing standards), and the passenger will be responsible for all involved expenses.
    If a passenger wishes to add a stop during the Chauffeur transfer service, the passenger must negotiate with the service provider independently and agree to the billing standards of the service provider (the service provider reserves the ultimate right of interpretation regarding billing standards), and the passenger will be responsible for all involved expenses. Additional fees will also be incurred if a passenger wishes to add a second or additional stop. The passenger must negotiate with the service provider independently and agree to the billing standards of the service provider (the service provider reserves the ultimate right of interpretation regarding billing standards), and the passenger will be responsible for all involved expenses.
    9.The Chauffeur transfer service may not be used in combination with free hotel transfer service.
    10. Vehicle waiting time limits:
          Airport pickup - 3 hour waiting time beginning from the time of actual flight arrival;
          Airport drop-off - 30 minute waiting time beginning from the agreed service time;
    If these limits are exceeded, the service is considered to have been used and may not be requested again for the same ticket on the same segment.
    11. This service cannot be reserved by passengers booking infant or child tickets.
    12. The system does not allow passengers to reserve this service on the Air China website after check-in procedures have been completed. Please contact the Air China sales and service hot line by dialing 95583 to reserve.
    13. Dates the Chauffeur transfer service may be reserved:
          Airport drop-off: flights scheduled to depart between May 1 and December 31, 2017 (local time in the city where the service will take place)
          Airport pickup: flights scheduled to arrive between May 1 and December 31, 2017 (local time in the city where the service will take place)
    For details, call us at 86-10-95583-1-2-3-3.

  • Name and description

    You are entitled to free bus/train ride between the airport and the neighboring cities if you purchase Air China tickets in selected classes of service on selected routes.

  • Applicability



    With each flight segment, only one bus ride can be booked. For example, for a Beijing-Shanghai (Pudong) flight, the bus segment can only be Baoding-Beijing or Shanghai (Pudong)-Hangzhou. It is not allowed to book Baoding-Beijing and Shanghai (Pudong) -Hangzhou segments at the same time.

  • Helpful tips

    1. Since there could be many passengers using the bus service, please make sure that you arrive at the bus station and present your ID card or passport to the staff for verification at least 30 minutes before bus departure. If you fail to arrive on time, the staff will arrange you onto a subsequent bus.
    2. Because the provisions of the bus operator on the transportation of infants, pregnant women, injured/ill passengers, disabled persons and other types of special passengers are different from those of Air China, in the case of such special passengers, the provisions of the bus operator apply.
    3. Because the ground transportation routes in different cities are subject to the contracts between Air China and the ground transportation operators, the validity periods of the ground transportation routes could differ according to cities, and the ground transportation routes which are shown on our website and which can be booked are relevant.
    4. All legal responsibilities related to the ground transportation operations (bus, train) rest with the ground transportation operators. Air China will not be held responsible for any robbery, accident damage or baggage loss occurring to you in the course of the transportation.
    5. Air China will not be held responsible if you fail to make it onboard your Air China flight because you fail to arrive at the bus/train station on time, the bus/train operator has operational disruptions or a Force Majeure incident occurs.
    6. On the bus segment, you are not allowed to request a particular seat, and you should be at the bus station to confirm the bus departure time before getting onboard. On the train segment, you are not allowed to request a particular seat, either, and you will be assigned a seat automatically by the system when collecting your train ticket at the designated service window/counter.
    7. After the staff at the bus station counter verifies your ID/passport, it will be considered that you have confirmed that you will take the bus, the bus service is valid only on the day and the date of bus ride cannot be changed. But if there’s an available seat on a subsequent bus, you are allowed to switch to the subsequent bus.
    8. The ground transportation segment does not qualify for PhoenixMiles kilometers accrual, and it is not allowed to use the PhoenixMiles kilometers to request free ground transportation ride.
    9. The train segment must be booked at least 2 days in advance. For example, the May 26 train ride must be booked no later than May 24. Therefore, based on the provision of the railway system that train tickets are available for sale from 30 days before departure, the train segment can be booked from 2 days to 30 days before departure.
    10. You must collect your train ticket by presenting the original copy of your valid ID from the designated window/counter at the train station at least 90 minutes before departure on the day of the train ride. If you fail to collect your train ticket on the day of the train ride, the related ground transportation segment (train) will expire and be invalidated. No train ticket will be issued again and no refund granted.
    11. After you collect your train ticket, it will be considered that the ground transportation segment has been used. You should keep your ticket properly. If you lose your train ticket, you can only report its loss and have a new ticket issued based on the relevant provisions of the railway system.
    12. When the train segment is linked with Air China’s flights arriving at/departing from Shanghai Pudong International Airport, you should be responsible for the costs arising from the ground transportation between Pudong Airport and Hongqiao Railway Station.

 
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