Why might I have trouble booking my seat online when there
are seats available?
On Air China’s website you are able to check the seat
availability for particular flights within a year timeframe.
The website will display the fares and seats available
for different classes of service on the flight that
you have selected. You are able to book a seat by choosing
the flight and class of service and entering the required
passenger information. The reservation request will
be sent by the website to the airline reservations system
and you will receive a reservation confirmation and
a request to purchase the ticket. If you do not see
this page or receive error information, the reason might
be one of the following:
A. While you are making your reservation, another passenger
might be checking seat availability on the same flight.
The first passenger to make the reservation request
will have access to the seat, so you may need to select
another seat. Hopefully there will be another seat available
in the class of service that you choose on a particular
B. The website may experience trouble if there are internet
problems. In case of a system failure on the internet,
the website may not respond to your booking request.
C. Other undefined factors might cause the failure of
your booking. Please try again after a few minutes.
If you continue to have trouble and there is no update
of a system shutdown on the Air China website, we recommend
that you call the Air China Call Center Hotline 95583
for further information.
Do I need to pay for the ticket immediately after making
Yes. This is a two step process. You need to both reserve
your seat and purchase your ticket in order for the
ticket to be issued. If you book your seat but fail
to pay for the ticket online within 20 minutes, your
seat reservation will automatically be cancelled and
we will re-sell the seat to another customer.
Can I make changes to my ticket if I have a confirmed reservation?
Currently, online rescheduling is available for e-tickets
(you can make changes to the flight date and the departure
time, flight class and fares for the same departure
and destination cities). If such rescheduling service
does not meet your needs, you may proceed to an Air
China office or Air China's stand-by counter at the
airport to request the services you need (change to
another carrier, etc.)
How can I request a refund?
Refund requests for issued e-tickets can be processed
online. You can locate your reservation via “My Booking”
and apply for a refund there. Air China will verify
your refund request according to related policies. If
a refund is granted, the amount of the total fare, after
deducting the refund service fee, will be returned to
the bank account you used to pay for the ticket. For
financial security reasons, we never give cash refunds
for e-tickets purchased online. For updates on the status
of your refund application, you can visit the “Refund
Management” section under “My Order” on Air China’s
How do I get reimbursement using an E-ticket?
The Itinerary/Receipt of an E-Ticket for Air Transportation
which is issued under the supervision of the State Administration
of Taxation can be obtained at the airport, a sales
agent’s office, or any Air China ticket office. It can
serve as a payment or reimbursement voucher. You may
verify your e-ticket information via “Ticket Authentication”
at the e-ticket homepage of Air China's website http://www.airchina.com.cn/www/html/index/customerService/support/validate/