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Visual impairment(BLND)

Visual impairment(BLND)
I. Service Description

Passengers with a visual impairment refer to those who are totally blind, amblyopic or suffer from eye diseases and are not fully mobile. We provide guidance and assistance for check-in and luggage drop-off/pick-up, according to your needs.

II. Eligibility

1. For passengers with a visual impairment on point-to-point flights (including flights with a stopover) carried by Air China and with a flight number attached to Air China, service bookings can be managed through the official Air China website or on the Air China app.
For passengers with visual impairments connecting via Beijing Capital Airport, Shanghai Pudong Airport or Chengdu Shuangliu Airport, service bookings can be made through the Air China direct ticket sales department or by calling 95583.

2. For safety reasons, we are unable to carry passengers with visual impairments that are under the age of 16 and are traveling alone. Passengers with a visual impairment that are under the age of 16 and accompanied by an adult must apply for this service through the Air China direct ticket sales department.

III. Application Deadline

Two hours prior to the scheduled departure time of the flight.

IV. Quantity Restrictions

In order to provide quality service, we are only able to carry a limited number of passengers with visual impairments on a single flight.
Bookings are subject to the actual application circumstances of the flight.

V. Voluntary Changes and Cancellation of Service

If you need to cancel or change your service booking, please call 95583 or go to the Air China direct ticket sales department or an authorized agent. If you need to change your flight and service booking, you should cancel the previous service booking before making another.

VI. Check-in Reminder

Passengers with a visual impairment are required to arrive at the airport check-in counter at least two hours before the scheduled departure of the flight.



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