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Hearing impairment

Hearing impairment(DEAF)
I. Service Description

Passengers with a hearing impairment refer to those who are deaf or hard of hearing. We provide guidance and assistance for check-in and luggage drop-off/pick-up according to your needs.

II. Eligibility

1. For passengers with a hearing impairment on point-to-point flights (including flights with a stopover) carried by Air China and with a flight number attached to Air China, service bookings can be managed through the official Air China website or on the Air China app.
For passengers with a hearing impairment connecting via Beijing Capital Airport, Shanghai Pudong Airport or Chengdu Shuangliu Airport, service bookings can be made through the Air China direct ticket sales department or by calling 95583.

2. Passengers with a hearing impairment that are under the age of 16 are not permitted to travel alone. Passengers with a hearing impairment that are under the age of 16 and accompanied by an adult must apply for this service through other channels.

III. Application Deadline

Two hours prior to the scheduled departure time of the flight.

IV. Check-in Reminder

Passengers with a hearing impairment are required to arrive at the airport check-in counter at least two hours before the scheduled departure of the flight.

 

 
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