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Baggage
Which routes have baggage restrictions by weight?
All domestic routes operated by Air China have baggage restrictions by weight.
Which routes have baggage restrictions on number of pieces?
International and regional routes operated by Air China have baggage restrictions by number of pieces.
What are the baggage restrictions by weight?
Passengers holding adult-fare or child-fare tickets are entitled to a free baggage allowance of 40 kilograms for First Class passengers, 30 kilograms for Business Class passengers and 20 kilograms for Economy Class passengers. Each piece shall not exceed the maximum dimensions of 100 centimeters (long) x 60 centimeters (wide) x 40 centimeters (high). Passengers holding adult-fare or child-fare tickets are entitled to a free checked baggage allowance of 20 kilograms for Economy Class passengers. Each piece shall not exceed the maximum dimensions of 100 centimeters (long) x 60 centimeters (wide) x 40 centimeters (high).
What are the baggage restrictions by piece for First Class and Business Class passengers?
First Class or Business Class passengers with adult-fare or child-fare tickets are allowed up to two pieces of checked luggage free of charge, each weighing no more than 32 kilograms with total linear dimensions of 158 centimeters or less per piece.
When the Piece Concept applies, what are the rules on the dimensions and the number of pieces of checked baggage for children and infants traveling in Economy Class?
On Air China-operated international routes to America, Europe, Africa, the Middle East, Australia, New Zealand and Asia (excluding Japan) as well as regional routes to Hong Kong, Macao and Taiwan, in the case of passengers with adult tickets and child tickets, the free baggage allowance of Economy Class is one piece. The weight of the baggage shall not exceed 23 kilos and the sum of the length, width and height of the baggage shall not exceed 158 centimeters. On Air China-operated routes to Japan as well as the Sixth Freedom Right routes involving transit between third countries/Hong Kong/Macau/Taiwan and the Americas (not including Hawaii) via Mainland China (except Hong Kong/ Macau/ Taiwan), in the case of passengers with adult tickets and child tickets, the free baggage allowance of Economy Class is two pieces, the weight of each piece of the baggage shall not exceed 23 kilos and the sum of the length, width and height of each piece of the baggage shall not exceed 158 centimeters; in the case of passengers with infant tickets, the free baggage allowance of Economy Class is one piece, and the sum of the length, width and height of each piece of the baggage shall not exceed 115 centimeters. In addition, a foldable baby stroller or infant bassinet can be checked for free, and can be taken into the cabin subject to the consent of the flight purser.
How does Air China find lost baggage?
When the bags are reported lost, Air China will enter the relative information to the "WT System", which does an automatic search for 24 hours. Our staff responds to requests anytime of the day. Any findings will be communicated immediately to the passenger. In addition, Air China will also contact the Air China office at the original departure location and any transit locations to begin searches through other channels.
What is the compensation policy if baggage is lost or damaged? How to calculate?
Compensation Limits for International Flights:
For flights qualifying the Warsaw Convention, the baggage compensation limit is 18 SDR* per kilogram. If the actual damage of the baggage is valued less than the limit, you will be compensated according to the actual damage. The baggage compensation limit for unchecked baggage is 332 SDR*.
For flights qualifying under the international transportation policies of the Montreal Convention, the baggage compensation limit is 30 USD (or equivalent currencies) per kilogram. The baggage compensation limit for checked and unchecked baggage is 1131 SDR* providing that proof is presented. If the actual damage to the baggage is valued less than the limit, it should be compensated according to the actual damage.
If the weight of the baggage cannot be confirmed, the compensation will be made according to the free baggage allowance entitled per class of service.
The one-time compensation for baggage delays are RMB300 (or equivalent currency) for Economy Class, RMB400 (or equivalent currency) for Business Class and RMB500 (or equivalent currency) for First Class.
*SDR (Special Drawing Right) refers to the artificial currency unit created by the INTERNATIONAL MONETARY FUND. One (1) SDR represents an equivalent of approximately US $1.37 and the exchange rate may fluctuate.
Is a small oxygen bottle allowed onboard?
All types of oxygen equipment are prohibited onboard all flights
Which cities allow baggage to be checked through to final destinations?
Europe: Baggage on flights to destinations via European cities can be checked through to the final destinations.
Australia, Japan and Korea: Baggage cannot be checked through.It must be claimed and rechecked enroute.
America and Canada: Baggage must be claimed at the first point of arrival in North America for Customs inspection. Baggage check-in will be processed at the baggage transfer area without reissuing a baggage tag.
Flights transiting through Hong Kong: Baggage can be checked through to final destinations.
For combined domestic-international flights: For virtual flights and Through Check-In flights, luggage can be checked through to final destinations. For other flights, luggage must be claimed and rechecked.
What is the baggage allowance for domestic flights that are part of an international-domestic routing?
For flights flown by Air China as part of a combined route with international flights, each baggage allowance should not exceed 32 kg.
What are the restrictions on carry-on baggage allowances for domestic flights?
For flights flown by Air China, each First Class passenger can carry on two pieces of luggage weighing no more than 5 kg each; Business Class and Economy Class passengers can carry on one piece of luggage weighing no more than 5 kg. Maximum dimensions for carry on luggage are 55 x 40 x 20 cm. Baggage that exceeds these standards should be checked.
What are the restrictions for liquids and cosmetics for passengers on domestic flights?
Each passenger can have only one of each type of cosmetic product.
The maximum capacity for individual container is 100 ml
All items are placed in a single bag for inspection.
The total volume of all personal cosmetics should not exceed 1000 ml
What are the provisions for diabetics who require medication onboard domestic flights
When taking domestic flights, diabetics are allowed to carry sufficient supplies of insulin, hypodermic syringes with needles, liquid food (such as sugar-free juice) and other items, but they must have a medical certificate, doctor's prescription and documentation for the medicines, all of which must be inspected by security staff prior to boarding the aircraft.
Can I bring infant formula on board?
No, but you can bring powdered formula and mix it with water on the plane.
Can I bring musical instruments on board? Is there a size limitation?
If the size of the musical instrument exceeds the size of a standard carry on bag and you want to bring the instrument on board, you will need to buy a baggage seat ticket, which is priced the same as a passenger ticket.
Can passengers bring lighters or matches on the plane?
No. Lighters and matches are forbidden in both carry on and checked baggage.
What is the process for reporting lost or delayed baggage at the airport?
If your baggage doesn't arrive at the baggage claim carrousel, please register at the Air China service counter before you leave the airport. Tell the customer service agent that your luggage has been delayed and provide a description of your bag(s). The customer service agent will give you a baggage report number that you can use to check on the status of the bag any time.
Can I take edible oil on the flight?
No. Inflammable and explosive items are forbidden on all flights.
Can I take raw eggs on the flight?
No. Fresh and raw items are forbidden on all flights.
How can I check over-sized baggage?
If you need to check in overweight or oversized baggage, please arrive at the airport at least 120 minutes before the departure time to allow plenty of time to complete baggage check-in procedures.
How can I reclaim carry on luggage inadvertently left on board a plane?
Please inform the lost and found department at the arrival airport and file a report as soon as possible after you realize your carry on baggage is still on the plane.
How much cash can I carry on board?
Passengers may carry a maximum of RMB 20,000 or foreign currencies equivalent to US$5,000.
Why was there a difference between the free luggage allowance for my departure trip and my return trip?
This is because you chose different carriers for your departure trip and return trip and they have different policies for free luggage allowances.
Why is there no free luggage allowance for the XX segment in my itinerary?
This means the carrier does not permit free luggage check-in. A payment is required for checked luggage.
Why couldn’t the sales staff tell me the exact overweight luggage charge policies when I purchased my ticket?
Because the carrier of the XX segment in your itinerary hasn’t posted its policies on overweight luggage charges to the system, we can’t retrieve the overweight luggage charge rates for that carrier. We recommend that you contact the carrier directly for information on overweight luggage. Please arrive at the check-in counter at the airport early enough to allow time to complete luggage check-in procedures for the XX segment of your trip.
What does the abbreviation “NIL” behind the XX segment on the itinerary mean?
This means the carrier does not permit free luggage check-in. A payment is required for checked luggage.
Why did the free luggage allowance change when I rescheduled my flight?
(1) In cases where no ticket has been used: Because your ticket hasn’t been used for any flights, we will issue a new ticket after you apply for rescheduling. As a result, your free luggage allowance will be based on the free luggage policies that are in effect on the date of the re-issued ticket.
(2) In cases where a connecting point has been changed to a stopover point: If a connecting point (transfer within 24 hours) for your ticket has been changed to a stopover point (a stay of 24-hours or more) as a result of rescheduling, you will need to claim the checked luggage at the stopover point. Because the luggage claim location has been changed, the luggage policies applicable to your luggage will also change. As a result, the luggage policies of XX carrier will no longer apply to your itinerary and the free luggage allowance policies of YY carrier will apply.
Why do Air China’s free luggage allowance policies apply to my luggage even though I’m not taking Air China’s flights?
Since Air China is the leading carrier on the combined flights you’re taking, Air China’s free luggage policies apply to the entire luggage transport process from luggage check-in to luggage claim regardless of the actual carrier for each flight segment.
Why is the free luggage allowance for my new ticket different than it was at the time I first inquired?
As various airline companies adjust their free luggage allowances and overweight luggage charge policies from time to time according to market conditions, luggage policies of the carrier you contacted may have changed before you purchased your ticket. Free luggage allowances and overweight luggage charge rates are based on the luggage policies shown on your itinerary effective on the date of purchase.


 
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