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home > Information & Services > Travel Preparation >

Special Assistance

Child and Family   Elderly Passengers, Passengers with Reduced Mobility   Pregnant Passenger, Infant
Passenger Traveling with Pet (AVIH)   Other Types of Passenger with
Special Needs
Helpful Tips
Air China accepts only special service requests on Air China-operated flights.
Tickets involving special service request are non-endorsable. In case of rebooking, the passenger must request the special service again.
The special service request is handled by Air China’s specified ticketing offices and the service fee is collected by such ticketing offices.
For the fares applicable for special services, call Air China's service hotline 95583.
For more on special services, contact Air China's ticketing offices or call Air China service hotline 95583 before ticket purchase.
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