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Wheelchair boarding

Wheelchair boarding(WCHS)
I. Service Description

The wheelchair boarding service is for injured and disabled passengers who cannot get on and off the plane by themselves but can walk to their seats in the cabin. If you are unable to walk on your own, we recommend that you apply for the on-board wheelchair service.

II. Eligibility

Applicable to Air China actual point-to-point flights (including flights with a stopover). Wheelchair services are not available on interline flights.

III. Application Deadline

48 hours before the scheduled departure of the flight.

IV. Medical Certificates

Medical certificates are required for sick and injured travelers. At check-in, you will need to provide a medical certificate issued no earlier than 72 hours before departure (24 hours before departure for Tibet routes).

The travel date for passengers who have just undergone surgery should be 10 days after the operation at the earliest (excluding the day of the operation). In addition to the above mentioned medical certificate, you will also be required to provide proof of surgery.

The medical certificate (a true and valid medical certificate from a medical institution or doctor at county level or above) should be in Chinese or English. For medical certificates written in languages other than Chinese or English, you should provide a Chinese or English translation together with the original.

V. Check-in Reminder

Passengers that have requested wheelchair boarding services are required to arrive at the airport check-in counter 90 minutes before the scheduled departure of the flight.


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