Which routes have baggage restrictions by weight?
All domestic routes operated by Air China have baggage
restrictions by weight.
Which routes have baggage restrictions on number of pieces?
International and regional routes operated by Air China
have baggage restrictions by number of pieces.
What are the baggage restrictions by weight?
Passengers holding adult-fare or child-fare tickets
are entitled to a free baggage allowance of 40 kilograms
for First Class passengers, 30 kilograms for Business
Class passengers and 20 kilograms for Economy Class
passengers. Each piece shall not exceed the maximum
dimensions of 100 centimeters (long) x 60 centimeters
(wide) x 40 centimeters (high). Passengers holding adult-fare
or child-fare tickets are entitled to a free checked
baggage allowance of 20 kilograms for Economy Class
passengers. Each piece shall not exceed the maximum
dimensions of 100 centimeters (long) x 60 centimeters
(wide) x 40 centimeters (high).
What are the baggage restrictions by piece for First Class
and Business Class passengers?
First Class or Business Class passengers with adult-fare
or child-fare tickets are allowed up to two pieces of
checked luggage free of charge, each weighing no more
than 32 kilograms with total linear dimensions of 158
centimeters or less per piece.
When the Piece Concept applies, what are the rules on the dimensions and the number of pieces of checked baggage for children and infants traveling in Economy Class?
On Air China-operated international routes to America, Europe, Africa, the Middle East, Australia, New Zealand and Asia (excluding Japan) as well as regional routes to Hong Kong, Macao and Taiwan, in the case of passengers with adult tickets and child tickets, the free baggage allowance of Economy Class is one piece. The weight of the baggage shall not exceed 23 kilos and the sum of the length, width and height of the baggage shall not exceed 158 centimeters.
On Air China-operated routes to Japan as well as the Sixth Freedom Right routes involving transit between third countries/Hong Kong/Macau/Taiwan and the Americas (not including Hawaii) via Mainland China (except Hong Kong/ Macau/ Taiwan), in the case of passengers with adult tickets and child tickets, the free baggage allowance of Economy Class is two pieces, the weight of each piece of the baggage shall not exceed 23 kilos and the sum of the length, width and height of each piece of the baggage shall not exceed 158 centimeters; in the case of passengers with infant tickets, the free baggage allowance of Economy Class is one piece, and the sum of the length, width and height of each piece of the baggage shall not exceed 115 centimeters. In addition, a foldable baby stroller or infant bassinet can be checked for free, and can be taken into the cabin subject to the consent of the flight purser.
How does Air China find lost baggage?
When the bags are reported lost, Air China will enter
the relative information to the "WT System", which does
an automatic search for 24 hours. Our staff responds
to requests anytime of the day. Any findings will be
communicated immediately to the passenger. In addition,
Air China will also contact the Air China office at
the original departure location and any transit locations
to begin searches through other channels.
What is the limit of liability for air luggage for Air China?
For flights that meet the conditions set forth in the “Warsaw Convention”, the compensation limit per kilogram for your baggage is 17 SDR*. If the actual loss of your baggage is below this standard, compensation will be based on the actual loss of your baggage. The compensation limit for your unchecked baggage is 332 SDR *.
For flights that meet the conditions set forth in the “Montreal Convention”,. compensation will be based on the actual loss of your baggage. If you can provide adequate proof, the compensation limit for checked and unchecked baggage per passenger is 1131 SDR*.
*SDR refers the special drawing right stipulated by International Monetary Fund (IMF). the value of SDR in the www.imf.org .
Is a small oxygen bottle allowed onboard?
All types of oxygen equipment are prohibited onboard
all flights
What is the baggage allowance for domestic flights that
are part of an international-domestic routing?
For flights flown by Air China as part of a combined
route with international flights, each baggage allowance
should not exceed 32 kg.
What are the restrictions on carry-on baggage allowances
for domestic flights?
For flights flown by Air China, each First Class passenger
can carry on two pieces of luggage weighing no more
than 5 kg each; Business Class and Economy Class passengers
can carry on one piece of luggage weighing no more than
5 kg. Maximum dimensions for carry on luggage are 55
x 40 x 20 cm. Baggage that exceeds these standards should
be checked.
What are the restrictions for liquids and cosmetics for
passengers on domestic flights?
Each passenger can have only one of each type of cosmetic
product.
The maximum capacity for individual container is 100
ml
All items are placed in a single bag for inspection.
The total volume of all personal cosmetics should not
exceed 1000 ml
What are the provisions for diabetics who require medication
onboard domestic flights
When taking domestic flights, diabetics are allowed
to carry sufficient supplies of insulin, hypodermic
syringes with needles, liquid food (such as sugar-free
juice) and other items, but they must have a medical
certificate, doctor's prescription and documentation
for the medicines, all of which must be inspected by
security staff prior to boarding the aircraft.
Can I bring infant formula on board?
No, but you can bring powdered formula and mix it with
water on the plane.
Can I bring musical instruments on board? Is there a size
limitation?
If the size of the musical instrument exceeds the size
of a standard carry on bag and you want to bring the
instrument on board, you will need to buy a baggage
seat ticket, which is priced the same as a passenger
ticket.
Can passengers bring lighters or matches on the plane?
No. Lighters and matches are forbidden in both carry
on and checked baggage.
What is the process for reporting lost or delayed baggage
at the airport?
If your baggage doesn't arrive at the baggage claim
carrousel, please register at the Air China service
counter before you leave the airport. Tell the customer
service agent that your luggage has been delayed and
provide a description of your bag(s). The customer service
agent will give you a baggage report number that you
can use to check on the status of the bag any time.
Can I take edible oil on the flight?
No. Inflammable and explosive items are forbidden on
all flights.
Can I take raw eggs on the flight?
No. Fresh and raw items are forbidden on all flights.
How can I check over-sized baggage?
If you need to check in overweight or oversized baggage,
please arrive at the airport at least 120 minutes before
the departure time to allow plenty of time to complete
baggage check-in procedures.
How can I reclaim carry on luggage inadvertently left on
board a plane?
Please inform the lost and found department at the arrival
airport and file a report as soon as possible after
you realize your carry on baggage is still on the plane.
How much cash can I carry on board?
Passengers may carry a maximum of RMB 20,000 or foreign
currencies equivalent to US$5,000.
Why was there a difference between the free luggage allowance
for my departure trip and my return trip?
This is because you chose different carriers for your
departure trip and return trip and they have different
policies for free luggage allowances.
Why is there no free luggage allowance for the XX segment
in my itinerary?
This means the carrier does not permit free luggage
check-in. A payment is required for checked luggage.
Why couldn’t the sales staff tell me the exact overweight
luggage charge policies when I purchased my ticket?
Because the carrier of the XX segment in your itinerary
hasn’t posted its policies on overweight luggage charges
to the system, we can’t retrieve the overweight luggage
charge rates for that carrier. We recommend that you
contact the carrier directly for information on overweight
luggage. Please arrive at the check-in counter at the
airport early enough to allow time to complete luggage
check-in procedures for the XX segment of your trip.
What does the abbreviation “NIL” behind the XX segment on
the itinerary mean?
This means the carrier does not permit free luggage
check-in. A payment is required for checked luggage.
Why did the free luggage allowance change when I rescheduled
my flight?
(1) In cases where no ticket has been used: Because
your ticket hasn’t been used for any flights, we will
issue a new ticket after you apply for rescheduling.
As a result, your free luggage allowance will be based
on the free luggage policies that are in effect on the
date of the re-issued ticket.
(2) In cases where a connecting point has been changed
to a stopover point: If a connecting point (transfer
within 24 hours) for your ticket has been changed to
a stopover point (a stay of 24-hours or more) as a result
of rescheduling, you will need to claim the checked
luggage at the stopover point. Because the luggage claim
location has been changed, the luggage policies applicable
to your luggage will also change. As a result, the luggage
policies of XX carrier will no longer apply to your
itinerary and the free luggage allowance policies of
YY carrier will apply.
Why do Air China’s free luggage allowance policies apply
to my luggage even though I’m not taking Air China’s flights?
Since Air China is the leading carrier on the combined
flights you’re taking, Air China’s free luggage policies
apply to the entire luggage transport process from luggage
check-in to luggage claim regardless of the actual carrier
for each flight segment.
Why is the free luggage allowance for my new ticket different
than it was at the time I first inquired?
As various airline companies adjust their free luggage
allowances and overweight luggage charge policies from
time to time according to market conditions, luggage
policies of the carrier you contacted may have changed
before you purchased your ticket. Free luggage allowances
and overweight luggage charge rates are based on the
luggage policies shown on your itinerary effective on
the date of purchase.