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Home > General conditions for domestic transportation of passengers and luggage

As you read these Conditions, please note that:

1.1“Domestic Carriage by Air” means transportation in which, according to the contract of carriage, the place of departure, the destination and an Agreed Stopping Place is situated in the People’s Republic of China (except Hong Kong SAR, Macau SAR and Taiwan China)

1.2 “We” means Air China Limited.

1.3 “You” means any person, except members of the crew, carried or to be carried in a civil aircraft pursuant to a ticket. (See also the definition for “Passenger”).

1.4“Carrier” means an air carrier issuing a ticket and all air carriers that carry or undertake to carry the passenger and/or his baggage hereunder or to perform any other services related to such air carriage.

1.5 “Airline Designator Code” means the two characters or three letters which are used to identify particular air carriers.

1.6“Authorized Sales Service Agent” means the passenger transportation sales service agent enterprise which has been authorized by us to represent us in the sale of air transportation services (products) within the scope of our authorization.

1.7 “Authorized Ground Handling Agent” means the enterprise which has been authorized by us to provide, on our behalf and within the scope of authorization, the passenger and baggage handling services for the flights operated by us.

1.8“Passenger” means any person, except the members of the crew, carried or to be carried on a civil aircraft pursuant to a ticket. (See also the definition for “you”.)

1.9 “Child” means any person who is over the age of two (2) but under the age of twelve (12) on the date of travel.

1.10“Infant” means any person who is at least fourteen (14) days old and is under the age of two(2) on the date of travel.

1.11“Booking” means the seat, class of travel and the weight and volume of baggage that are allowed for.

1.12 “Flight” means an act of flying performed along a specific air route at a specific time on a specific date.

1.13 “Valid ID” means the valid documents/credentials which you are required by the competent authorities of the government to present at the time of ticket purchase and check-in and which can prove your identity. Examples include Chinese ID Card, passport that can be used according to regulations, Military Officer Certificate, Compulsory Serviceman Certificate, Police Officer Certificate, Armed Police Certificate and Hukou Booklet (Household Registration Booklet) for minors under sixteen (16) years old.

1.14 “Ticket” means either the Electronic Ticket or the transportation document which is entitled “Passenger Ticket and Baggage Check”, in each case issued by us or by our Authorized Sales Service Agent on our behalf, and which includes the conditions of contract, notices and coupons.

1.15 “Electronic Ticket” means the form of ticket which is sold by us or by our Authorized Sales Service Agent on our behalf, stored as electronic data in our system and used as the proof of sales, financial settlement and transportation.

1.16“Conjunction Ticket” means a Ticket issued to the Passenger with relation to another Ticket which together constitute a single contract of carriage.

1.17“Days” means calendar days, including all seven (7) days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the day upon which the flight commenced, shall not be counted.

1.18 “Ticket Coupon” means both a paper flight coupon and an electronic coupon, each of which entitle the named passenger to travel on the particular flight identified on the coupon

1.19 “Electronic Coupon” means an electronic Flight Coupon or other valued document held in our computer database.

1.20 “Flight Coupon” means that portion of the ticket which is issued by us or by our Authorized Sales Service Agent on our behalf, bears the notation “Good for Passage”, or in the case of an electronic ticket, the electronic coupon, and indicates the particular places between which you are entitled to be carried.

1.21 “Itinerary/Receipt” means the document which we issue to Passenger traveling on Electronic Ticket and which contains the Passenger's name, flight information and other related information.

1.22 “Tariff” means the fares, charges and/or related conditions of use published by an airline, subject to the approval from appropriate authorities where required.

1.23“Normal Fare” means the highest fare established for First Class, Business Class and Economy Class that is applicable within a given period, including Child’s fare which is established as 50% of the fare mentioned above and Infant’s fare which is established as 10% of the fare mentioned above.

1.24“Special Fare” means all fare types other than “Normal Fare”.

1.25“Agreed Stopping Places” means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.

1.26 “Stopover” means a stop on your journey, which you make, at your own discretion and subject to our prior consent, at a point between the place of departure and the place of destination.

1.27“Force Majeure” means an unusual and unforeseeable circumstance beyond control, the consequences of which could not have been avoided even if all due care had been exercised by us.

1.28 “Check-in Deadline” means the latest time specified by the airline by which you must have completed check-in formalities and received your boarding pass prior to boarding the aircraft.

1.29 “Baggage” means the necessary, and an appropriate quantity of, personal articles that the passenger wears and uses for convenience and comfort during the travel. Unless otherwise specified, it consists of both the Checked Baggage and Unchecked Baggage of the passenger.

1.30“Checked Baggage” means the baggage which the Passenger hands over to us for carriage and for which we have issued the Baggage Identification Tag.

1.31“Unchecked Baggage” means any of your baggage, other than checked baggage, which you are to take care of by yourself, including your hand baggage and baggage that occupies an extra seat.

1.32“Baggage Identification Tag” means a document issued solely for identification of checked baggage.

1.33“Baggage Check” means those portions of the Ticket which relate to the carriage of your Checked Baggage.

1.34 “Overbooking” means a condition which exists when more seats have been booked on a flight than seats available for sale.

1.35 “Missing Your Flight Before Check-in” means you fail to make it onboard your flight and thus miss your flight because you fail to complete check-in before the specified time limit at the airport of departure or because your travel documents do not meet the specified requirements at the airport of departure.

1.36 “Missing Your Flight After Check-in” means you fail to make it onboard your flight and thus miss your flight after completing check-in at the airport of departure or at the airport of the agreed stopping place.

1.37. “Taking the Wrong Flight” means you make it onboard a flight that is not specified on your ticket and arrive at the destination that is not specified on your ticket.


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