Notice on Involuntary Ticket Change Handling Rules regarding Air China-Operated Osaka(OSA) Route

In the aftermath of the earthquake in Osaka, Japan, in order to provide reliable services regarding flight change and ticket refund for affected passengers, it’s now decided that the following rules would apply to involuntary ticket change or refund on Air China’s Osaka route. The specifics are as follows:

 I. Eligibility

 Air China “999” tickets (including Non-Refundable/ Non-Rerouteable / Non-Endorsable tickets and tickets exchanged for with PhoenixMiles kilometers) on Osaka route operated by Air China for the whole journey - tickets bought before 24:00 on June 18, 2018 (included) flights from/to Osaka  between 00:00 on June 18, 2018 (included) and 24:00 on June 25, 2018 (not included) and with confirmed reservations on Air China-operated Osaka flights.

   II. Flight change

     If a passenger requests flight change for the first time, within the validity period of the ticket, the passenger can be booked on a  flight from/to Osaka (including connecting flight) that departs before 24:00, July 5, 2018 (included), with no flight change handling fee charged, and the passenger can be exempted from sub-class fare differences and seasonal fare differences.

Passengers who request flight change again or request change to a flight from/to Osaka  that departs after 00:00 on July 6, 2018 (included) are subject to the conditions of use of ticket.

III. Refund

Passengers can also, within the validity period of the ticket, request a refund on ticket, with no refund handling fee charged.

All times and dates mentioned above are local ones.

Passengers who need the above services can contact Air China’s ticketing offices, Air China Call Center at 95583.

Please make your travel arrangements properly. Thank you for your understanding and support.