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    Article 9 - Schedules, Delays and Cancellation of Flights

    9.1 Schedules

    9.1.1 The flight times and aircraft types shown in timetables may change between the date of publication and the date you actually travel. We do not guarantee them to you and they do not form part of your contract with us.

    9.1.2 Before we accept your reservation for a flight, we will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket. It is possible we may need to change the scheduled flight time subsequent to the issuance of your Ticket. If you provide us with contact information, we will endeavor to notify you of any such changes. If, after you purchase your Ticket, we make a significant change to the schedule flight time, which is not acceptable to you, and we are unable to book you on an alternate flight which is acceptable to you, you will be entitled to a refund in accordance with Article 10.2.

    9.2 Cancellation, Rerouting, Delays, Etc.

    9.2.1 We will take all measures that could reasonably be required to avoid delay in carrying you and your baggage. We shall not be liable if it proves that we took all measures that could reasonably be required to avoid the damage or that it was impossible for us to take such measures.

    9.2.2 Except as otherwise provided by the Convention, if we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a confirmed reservation, we shall, at your option, either: carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or within a reasonable period of time re-route you to the destination shown on your Ticket by our own services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference; or make a refund in accordance with the provisions of Article 10.2.

    9.2.3 Upon the occurrence of any of the events set out in Article 9.2.2 , except as otherwise provided by the Convention, the options outlined in Article through are the sole and exclusive remedies available to you and we shall have no further liability to you.

    9.2.4 If we are unable to provide previously confirmed space, we shall provide compensation to the affected Passengers in accordance with applicable law and our policy.



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