- Passenger and Baggage
7.1 Right to Refuse Carriage
In the exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you that we would not at any time after the date of such notice carry you on our flights. In this circumstance you will be entitled to a refund. We may also refuse to carry you or your Baggage for any one or more of the following reasons:
7.1.1 Such action is necessary to prevent a violation of any applicable laws, regulations, or orders of any State to be flown from, to or over;
7.1.2 The carriage of you or your Baggage may endanger or affect the safety, health, convenience, comfort of other passengers or crew members;
7.1.3 Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, passengers, crew members, or property;
7.1.4 You have committed misconduct on a previous flight, and we have reason to believe that such conduct may be repeated;
7.1.5 You have refused to submit to a security check;
7.1.6 You have not paid the applicable fare, taxes, fees or charges;
7.1.7 You do not appear to have valid travel documents or you may seek to enter a country through which you may be in transit and for which you do not have valid travel documents, or you destroy your travel documents during flight, or you refuse to surrender your travel documents to the flight crew, against receipt, when requested;
7.1.8 You present a Ticket that has been acquired unlawfully, has been purchased from an entity other than us or our Authorized Agent, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are the person named in the Ticket;
7.1.9 You have failed to comply with the requirements set forth in Article 3.3 above concerning coupon sequence and use, or you present a Ticket which has been issued or altered in any way, other than by us or our Authorized Agent, or the Ticket is mutilated;
7.1.10 You fail to observe our instructions with respect to safety or security;
7.1.11 You fail to observe the rules for non-smoking on board our aircraft or the use of electronic equipment on board our aircraft;
7.1.12 You fail or refuse to obey the instructions of our crew members.
7.2 Special Assistance
7.2.1 Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, persons with illness or other people requiring special assistance, is subject to prior arrangement with us. ?
7.2.2 Carriage of Children
Children who have not yet reached their 5th birthday may only travel in the company of an adult of at least 18 years of age and not suffering from any physical or mental incapacity or ailment.? Children accompanied by an adult shall buy Tickets for the same class of service as the accompanying adult. The carriage of unaccompanied minors between the ages of 5 and 12 requires our prior consent, together with payment of the ticket fare and service fee required by us. Regulations governing the carriage of unaccompanied minors can be obtained from us.
7.3 Refund when Carriage Refused
A refund can be made to any person refused carriage or whose reservation is cancelled for any reason specified in the preceding paragraphs of Article 7 in accordance with Article 10.3.