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Booking Additional Services

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Get everything ready in advance.

Air China has conceived some exclusive services for our high-end customers. You can make advance seat selection and purchase additional baggage allowance.

You can enjoy our services anytime, anywhere.

Scan our two-dimensional code to download Air China’s Mobile App which can give you easy access to our services anytime, anywhere.

Know more about Air China’s services:

Read the introduction and click the photo below to know more about Air China’s services.

Check or manage your service bookings: Fill in the form on the left and click “Book Now” and you will access your exclusive list of services or revise your service bookings.

Prepaid Baggage
Advance seat selection
Transit Hotel
Transit Lounge
First and Business Class Foods
Chauffeured Transfer
Ground-Air Connection



  • Name and description

    Prepaid Baggage

    Need more than your free baggage allowance to check in? Try prepaid baggage service. You can pay for your extra baggage in advance, saving both time and money and enjoy peace of mind before you fly.

  • Restrictions

    1. The ticket number you purchased must start with “999”. The flight must be marked with CA code and operated by Air China.

    2. Your flight is an international/regional direct flight (including stop flights) OR transfer flight (one transfer only).

    3. You must book the service 6 hours before your flight departure.

    4. For a one-way or connecting flight, you can reserve up to 2 items of prepaid baggage. Split reservations are not available for connecting flights.

    5. Infant ticket are not applicable.

  • Applicable Baggage
    Specifications

    1.The prepaid baggage service applies only to general checked baggage, not to special checked baggage or carry-on baggage. The charge does not replace the extra charges for "overweight and oversized" baggage.

    2.The sum of the length, width and height of each piece of prepaid baggage must be no less than 60CM and no larger than 158CM.

    3.The weight of each piece of prepaid baggage of First class and Business class passengers shall be no less than 2KG and no more than 32KG;The weight of each piece of prepaid baggage of Premium Economy Class, Super Economy Class and Economy Class passengers must be no less than 2KG and no more than 23KG.

    4.If the baggage you carry does not meet the above requirements, you will be required to pay the fee at airport according to Excess Baggage Charges for Air China-Operated Flights, and the oversized and overweight charges will be Superposition calculated.

  • Helpful tips

    1.After completing your payment, please pay attention whether the system has successfully issued your prepaid baggage ticket number, which is the only reference of successful purchase, and you will also receive an SMS notification from Air China.

    2.If there are any changes to your ticket number due to rescheduling or upgrades and you still require extra baggage, please rebook this service.

    3.Prepaid baggage can be used only when checking baggage at the check-in counter, and cannot be accepted at the boarding gate. When you check in at the counter, please remind the staff member that you have booked prepaid baggage service, to avoid double charges.

    4.If you need to cancel your prepaid baggage, please apply for a refund through the original purchase channel before check-in. No refund fee will be charged for prepaid baggage service on completely unused itineraries. Prepaid baggage service on partially used itineraries cannot be refunded.

    5.If you have purchased prepaid baggage through Air China website and do not need it when checking baggage, please call 95583-1-5 after your flight to request a refund. Refunds are valid for up to 12 months after purchase.

    6. If you need product invoice, please call 95583-1-5 within 45 days after using the product.

    7. If there are any policy adjustments in this product, please refer to the system display.

  • Name and description

    Advance onboard seat selection:

    You are always unable to obtain your preferred seat at check-in?

    Don’t worry. We block in advance a certain zone of great seats. So, you can select your preferred seat in advance.

  • Restrictions

    1. Eligible tickets: International tickets with ticket numbers preceded by "999".
    2. Eligible flights: Air China-operated and coded direct international flights. Codeshare flights do not qualify.
    3. Eligible booking classes: Economy Class;
    4. Booking period: From the time of ticket purchase until check-in; The deadline for advance seat selection may be earlier on some flights. Please read the fare conditions at the time of ticket purchase or check with Air China staff.
    5. Eligible passengers: Adult and child passengers;
    6. Pursuant to the rules of the Civil Aviation Administration of China (CAAC), passengers seated in emergency exit seats must be aged 15–64, satisfy emergency exit seating requirements and be able and willing to assist in the event of an emergency. For more information, please contact the place where you bought your ticket. Before booking, please note that for safety reasons, the seat backs on some emergency exit seats are not adjustable.
    7. This service is not available to passengers who have already checked in.
    8. You can request a purchase invoice within 45 days of using this product by calling the Air China hotline on 95583-1-5.

  • Routes that provide the service

    Air China-operated non-stop and direct international flights. Prices and route eligibility criteria shown at the time of purchase will apply for all paid seat selections.
    Advance seat selection is unavailable on international flights that include a domestic segment.
    Advance seat selection is unavailable through self-service channels for flights originating inDaegu, Pyongyang, Yangon and Ulaanbaatar. Advance seat selection is also unavailable on some open-jaw itineraries (e.g. Beijing - Minsk - Budapest - Beijing; Beijing - Islamabad - Karachi - Beijing). If you are unable to select a seat in advance, you can still request a paid seat during airport check-in.

  • Helpful tips

    1. At this point, you have only chosen your onboard seat. You still need to check in prior to take-off.
    2. Your paid seat reservation might change as a result of flight schedule or aircraft changes, or for safety or operational reasons. If we cannot honour your original reservation, we will do our best to assign you another seat in the same price bracket. If your new seat is in a lower price bracket, you can request a refund from the place of purchase, plus compensation for the full value of the seat reservation charge.
    3. The Advance Seat Selection service is currently only available for single seat reservation. When the seat needs to be adjusted, single seat protection will also be offered.
    4. Advance seat selection is an optional service that lets you book your preferred seat in advance. For example, you can reserve a seat with extra legroom, or a regular seat. For safety and operational reasons, not all Economy Class seats can be reserved in advance. During check-in, some paid seats will also be released for other passengers that wish to use self-service check-in.
    5. If you reserve an emergency exit seat, you must check in at the airport check-in counters; self-service check-in will be unavailable.
    6. Where available, Premium Economy seats are located immediately in front of standard Economy Class. Therefore, the first row of Economy Class may not offer extra legroom. If you require an Economy Class seat with extra legroom, please book an emergency exit seat.
    7. If you encounter any issues when buying or using advance seat selection products, please be sure to save all relevant information (for example, system error report screenshots, boarding passes, or photos, etc.) and call 95583 to make an enquiry. Air China will assist you verifying the situation and finding a solution as soon as possible.

    Rules on refunds, changes and endorsements
    1. Endorsements: Not permitted.
    2. Changes: Not permitted You must first cancel your seat reservation (see refund policy below) before you can change your ticket. After changing the date of your ticket you can make a new seat reservation. In an emergency or exceptional circumstances, you can change your ticket before cancelling the seat reservation; please keep a copy of your seat reservation confirmation for reference. After changing your ticket, call 95583 to cancel the seat reservation. A full refund will still be issued for eligible requests.
    3. Refunds:
    ●  Refunds must be requested from the original place of purchase.
    ●  A full refund will be issued free of charge up to 48 hours before departure. You can request a refund directly from the place of purchase, or call 95583.
    ●  Refunds will not be issued if requested 48 hours or less before departure, or when the flight has already departed. If you have cancelled your ticket, you can also request a refund for your seat reservation free of charge. Please wait until your original flight has landed and then call 95583 to request a refund.
    ●  Please carefully read the requirements before booking an emergency exit seat. A refund will not be offered if it is found that you do not meet the requirements.
    ●  If you request a paid or award upgrade, we will refund your seat reservation charge at no additional cost. Please wait until your flight has landed and then call 95583 to request a refund.
    ●  If you are not able to sit in your reserved seat, but we assign you another seat in the same price bracket, a higher price bracket, or a higher booking class, your seat reservation charge will not be refunded.
    ●  For passengers who paid using mileage and voluntarily cancelled the product, the mileage will be refunded according to the original validity period. Expired mileage will be automatically removed. Please check and give due consideration to your own circumstances when deciding whether to book this product. When a change in the product occurs due to a reason on the part of the airline, expired mileage will be extended by one month.
    ●  You can make eligible refund requests up to 12 months after the date of purchase.
    4. For more information, call 95583-1-5.

  • Special remind

    ●    In order to cooperate with the epidemic prevention and control efforts, hotel check-in policies in various regions may be affected to varying degrees. If you have booked Air China transit accommodation service, in order to avoid your travel and hotel check-in being affected, you should be aware of the relevant policy information in advance and contact the transit hotel with accommodation booked to confirm whether you are eligible to check in before your travel. Please refer to the related service information on Air China website and the Air China app for the contact information of transit hotels in various regions.

    ●    Due to factors such as the COVID-19 pandemic and other factors at our partner hotels that may affect their service capacity or our partnership, the product terms and conditions and the services offered may change, subject to actual availability.

  • Service name and description

    ●    Passengers who meet transit accommodation conditions may have the opportunity to enjoy the transit accommodation services provided by Air China, which include one-night accommodation and breakfast in the hotel located in the transit city, as well as hotel-airport transportation.

    ●    This service is available in Beijing, Chengdu, Shanghai, Hangzhou, Tianjin, Chongqing, Wenzhou and Wuhan.

    ●    In Shanghai, free transportation is only available between Pudong International Airport and the transit hotel. Passengers transferring at Hongqiao International Airport must make their own travel arrangements.

    ●    Passengers must transfer at one of the above locations and meet the Air China transit hotel terms and conditions to be eligible for this service.

  • Terms and conditions



    ●    Transit time requirements
        ♦For overnight transit (the transit point: arrival time of the previous flight and the departure time of the subsequent flight are not on the same day), where the connecting flights are both domestic flights, the transit time must be ≥ 6 hours and ≦ 24 hours; where a domestic flight is connecting with an international flight, an international flight is connecting with a domestic flight, or an international flight is connecting with another international flight, the transit time must be ≥ 6 hours and ≤ 30 hours.
        ♦For same-day transit (the transit point: arrival time of the previous flight and the departure time of the subsequent flight are on the same day), the scheduled arrival time of the previous flight is before 8:00 am (including) and the transit time ≥ 6 hours.
    ●    Passengers must hold a connecting flight ticket whose ticket number begins with “999.”Passengers must hold a connecting flight ticket with two or more segments booked under the same reference number and ticket number. Alternatively, passengers may hold multiple tickets with consecutive ticket numbers if they booked too many segments.
    ●    Transit accommodation is not available to staff tickets or passengers with fare class N tickets or award tickets redeemed with mileage.
    (In Shanghai, in addition to the ticket types listed above, transit accommodation is also not available to passengers transferring from domestic to domestic flights with fare class T tickets.)
    ●    Both inbound and outbound segments must bear the CA airline code.
    ●    Both inbound and outbound flights may be operated by Air China, Shandong Airlines or Shenzhen Airlines, providing they meet the following requirements. Due to the impact of the COVID-19 pandemic and other factors, the type of transit service included in the product may change, subject to actual availability.

    Transfer type Inbound segment
    Operating carrier
    Outbound segment
    Operating carrier
    Domestic to domestic Air China Air China
    Air China Shandong Airlines
    Shandong Airlines Air China
    Domestic to International Air China Air China
    Shandong Airlines Air China
    Shenzhen Airlines Air China
    International to Domestic Air China Air China
    Air China Shandong Airlines
    Air China Shenzhen Airlines
    International to International Air China Air China

    ●    For transfers in Shanghai, if the international segment of a connecting flight bears the CA airline code and is operated by Air China, the domestic segment may be operated by Juneyao Air, providing it also bears the CA code.
    ●    Passenger requirements
          ♦  Unaccompanied minors may not use transit hotels.
          ♦  Transit hotels may not be booked for infants, but infants can stay with an accompanying adult.
    ●    Travel dates
    The scheduled arrival time of the flight into the transit city is between January 1 and December 31, 2021.

  • Booking methods

    ●    Manual booking
    When purchasing tickets, please ask the ticket sales staff to assist in booking the transit hotel or contact the Air China sales service hotline on 95583.
    ●    Self-service booking
    After purchasing tickets, visit Air China's official website or the Air China app to make a reservation.
    ●    Hotel types
          ♦  Passengers who transit at Beijing, Chengdu, for whom the international (or regional) segment of the connecting flight is actually carried by Air China, and whose purchased cabin is business / first class (cabins F/A/J/C/D/Z/R) can contact the Air China Sales and Service Hotline on 95583 to book a luxury transit hotel. (G1 group).
          ♦  Other passengers who meet the transit accommodation conditions can book an ordinary transit hotel. Where hotel occupancy permits, criteria for ordinary transit hotels suitable for passengers are as follows:
          A. First and business class passengers on the preceding or succeeding flight can book transit hotels in the G2/ G3 group. They have priority in hotel and single room selection.
          B. Lifetime Platinum cardholders, Platinum cardholders, and Gold cardholders on an international (regional) preceding or succeeding flight and whose cabin is super economy/economy can book G2/G3 hotels and have priority in hotel and single room selection.
          C. Other passengers on an international (regional) preceding or succeeding flight and whose cabin is super economy/economy can book G2/G3 hotels.
          D. Passengers for whom the preceding and succeeding flights are both domestic flights and whose cabin is super economy/economy (cabins G/E/Y/B/M/U) can book Air China G3 hotels and have priority in single room selection. Among them, PhoenixMiles Lifetime Platinum cardholders, Platinum cardholders, and Gold cardholders enjoy priority in hotel selection.
          E. Passengers for whom the preceding and succeeding flights are both domestic flights and whose cabin is economy (cabins H/Q/V/W/S/T/L/P/K) can book Air China G3 hotels.
          F. If both connecting flight segments are domestic and both are economy/super economy class (fare codes G/E/Y/B/M/U and H/Q/V/W/S/T/L/P/K combinations), passengers can book Air China G3 hotels.

  • Helpful tips

    ●    The transit hotel service is a complimentary service provided for customer convenience only. Air China is not obliged to offer this service for connecting flights, nor is this service bundled with paid flights. Passengers are not charged a fee for using this service, nor the cost of this service included in the ticket price or taxes paid by customers. Air China does not assume any liability for issues that relate to the service provider.
    ●    Due to the limited daily availability of rooms at partner hotels, it is not possible to ensure that all eligible customers can enjoy transit accommodation. Passengers are requested to make their reservation as soon as possible after confirming their itinerary. Passengers who qualify for the various hotel selections and single rooms will have priority to these only when there is room availability for the relevant service in hotels with the appropriate standards.
    ●    Passengers must book a transit hotel in person or through a self-service channel prior to boarding their inbound flight. On-arrival bookings are not accepted.
    ●    If there is a change to your transit segments or a class upgrade, you must re-book the Transit Accommodation service, and may only use the service once you have successfully made a booking.
    ●    After arriving at the hotel, passengers must present the identification documents used to purchase their tickets, as well as any relevant boarding passes to verify their identity. Hotel staff may retain copies of customer identification documents and boarding passes. If customers do not agree to have their documents copied, they will be considered to have voluntarily forfeited use of the transit hotel service.
    ●    Hotel check-in and check-out times are determined by the hotel.
    ●    In 2021, some Air China domestic flights will be transferred from Terminal 3 of Beijing Capital International Airport to Terminal 2. Passengers arriving at Terminal 2 do not need to go to the Air China Transfer Service counter upon arrival. If you have booked Air China transit accommodation service, please contact the hotel directly to arrange transportation from the airport using the contact details you received with your notification of successful booking, or call the Air China Sales Service Hotline at 95583 and Air China will arrange your transfer to the hotel.
    ●    Passengers booking transit hotels in Beijing, Chengdu and Shanghai should go to the Air China transit service desk upon arrival. The transit service desk will contact the hotel and request a vehicle to collect the passengers. If the desk is closed, you can contact the hotel directly using the contact information you received after completing your reservation and ask to be picked up. You can also contact the Air China sales service hotline at 95583 as explained on the sign displayed at the service desk, and Air China will coordinate your transfer to the hotel.
    ●    Passengers who have reserved transit accommodation in Hangzhou, Tianjin, Chongqing, Wenzhou or Wuhan may contact the hotel directly upon arrival using the contact information provided after successfully completing the reservation, or contact the Air China sales service hotline at 95583 and Air China will arrange a transfer to the hotel.
    ●    Passengers who have reserved luxury transit accommodation at the Crowne Plaza International Airport Hotel in Beijing do not need to go to the Air China Transfer Service counter upon arrival. Please contact the hotel directly using the contact details provided with the notification of successful booking, or contact the Air China Sales Service Hotline at 95583 and Air China will arrange a transfer to the hotel. Passengers who have booked accommodation at Air China Boyue Beijing Hotel must arrange their own transportation to the hotel, as the hotel is located in Beijing city center and does not currently provide free hotel transfer service from the airport.
    ●    Passengers who have reserved luxury transit accommodation in Chengdu do not need to go to Air China Transfer Service counter. Please contact the hotel directly upon arrival using the contact details provided with the notification of successful booking, or contact the Air China sales service hotline at 95583 and Air China will arrange a transfer to the hotel.
    ●    Transit accommodation service in Beijing is available only to transit passengers who travel on pre-booked eligible flights into and out of Beijing Capital International Airport.
    ●    Transit accommodation service in Chengdu is available only to transit passengers who travel on pre-booked eligible flights into and out of Chengdu Shuangliu International Airport.
    ●    Only one value-added service product can be booked for each flight segment on the ticket. Products such as Transit Accommodation, Transit Lounge, Chauffeured Transfer and Ground-Air Connection cannot be booked together.
    ●    For transit hotel enquiries, passengers can call the Air China Sales and Service Hotline at 95583.
    ●    City transit hotel information. Due to factors such as the COVID-19 pandemic and other factors at our partner hotels that may affect their service capacity or our partnership, hotels offered may change, subject to actual availability.

    Transit City Hotel Name and Group Contact Number Hotel Address
    Beijing Beijing Aulympic Airportel (G3) 0086-10-64548082(reception)
    0086-13370155376(terminal 2 pickup)
    0086-13370155372(terminal 3 pickup)
    36 Xiaotianzhu Road, Shunyi District, Beijing
    Beijing Airport Yuanhang International Hotel (G3) 0086-10-84166040(reception)
    0086-15901319875(terminal 2 pickup)
    0086-15901087930(terminal 3 pickup)
    1, Fuqianer Street, Tianzhu Town, Shunyi District, Beijing
    Beijing Airport Lanwan International Hotel (G3) 0086-10-64568436(reception)
    0086-13371738112(terminal 2 pickup)
    0086-13366775944(terminal 3 pickup)
    22, Tianzhu East Road, Shunyi District, Beijing
    Beijing Kaisheng Xingfeng International Hotel (G2) 0086-10-84456688(reception)
    0086-18201622600(airport pickup)
    2, Tianzhu East Road, Tianzhu Town, Shunyi District, Beijing
    Crowne Plaza Beijing International Airport (G1) 0086-10-58108888(reception)
    0086-10-58108114(concierge)
    0086-15601017671(concierge)
    60, Fuqian 1 Street, Tianzhu, Shunyi District, Beijing
    Boyue Beijing Hotel (G1) 0086-10-64689999 36 Xiaoyun Road, Chaoyang District, Beijing
    Chengdu Chengdu Shuangliu Airport Shangxiang Hotel (G3) 0086-28-62596699
    0086-18011530372
    43, Section 3, Jinhua Road, Xihanggang Sub-district, Shuangliu County, Chengdu
    Chengdu Chuangang Hotel (G3) 0086-28-62599000
    0086-28-62599111
    0086-15388121372
    209, Section 1, Xihanggang Avenue, Community 4, Xihanggang Sub-district, Chengdu Shuangliu International Airport
    Chengdu Xiangyu Business Hotel (G3) 0086-28-81515111
    0086-28-81517060
    0086-13882254262
    1080, Wuliu Avenue, Xihanggang Sub-district, Shuangliu County, Chengdu
    Chengdu Shuangliu Airport First Class Hotel (G3) 0086-28-85798080
    0086-28-85798181
    0086-18181445568
    209, Section 1, Xihanggang Avenue, Shuangliu, Chengdu
    Holiday Inn Chengdu Airport (G1) 0086-28-62289999 62, Airport South Forth Road, Shuangliu District, Chengdu
    Shanghai Shanghai Wanxin Huixuan Hotel (G3) 0086-21-50565211(reception)
    0086-15221697736(airport pickup)
    Lane 802, Shixin Road, Zhuqiao Town, Pudong New Area, Shanghai
    Ramada Encore Shanghai Pudong Hotel (G3) 0086-21-61006555ext.0(reception)
    0086-18916155151(airport pickup)
    Xinduhui Square, 55 Jiangzhen West Road, Zhuqiao Town, Pudongxin District, Shanghai
    Hangzhou Hangzhou Xiaoshan Gold Coast Hotel(JinJiang Inn Xiaoshan International Airport Hotel)(G3) 0086-571-82256777ext.0 55, Hongshan Avenue, Hongshan Farm, Xiaoshan District, Hangzhou
    Ji Hotel (Hangzhou Xiaoshan Airport)(G3) 0086-571-82521333(reception)
    0086-18006713311(airport pickup)
    832 Xingang Village, Guali Town, Xiaoshan District, Hangzhou
    Hangzhou Xiaoshan Jinwan Hotel (Lifeng Hotel Xiaoshan Airport Branch)(G3) 0086-571-83532888 177 Hongshan Avenue, Hongshan Farm, Xiaoshan District, Hangzhou
    Tianjin Tianjin Huihao Business Hotel (G3) 0086-22-24905555 West 2nd Road, Airport Avenue, Binhai International Airport, Dongli District, Tianjin
    Holiday Inn Express Tianjin Airport (G3) 0086-22-58992288ext.0 1 Auto Park South Road, Airport Industrial Park, Tianjin
    Chongqing Chongqing Yubei Xinhua Hotel (G3) 0086-23-67369666 138 Shuanglong Avenue, Yubei District, Chongqing
    Hangyue Hotel (Chongqing Jiangbei Airport) (G3) 0086-23-88791888 5 Linghang South Road, Yubei District, Chongqing
    Shengming International Hotel, Chongqing (G3) 0086-23-67360888 236 Lianggang Avenue, Huixing Community, Yubei District, Chongqing
    Wenzhou Wenzhou Hangbin International Hotel (G3) 0086-577-88758888(reception)
    0086-577-88786777(reception)
    0086-18967797908(airport pickup)
    299 Yongning West Road, Yongzhong Community, Longwan District, Wenzhou
    Vienna International Hotel (Wenzhou Airport) (G3) 0086-577-86876888ext.0 396 Jichang Avenue, Haibin Community, Longwan District, Wenzhou
    Wuhan Hubei Konggang Business Hotel (G3) 0086-27-85818080(reception)
    0086-18872228088(airport pickup)
    South 3rd Road, South Working Area, Wuhan Tianhe Airport

  • Name and description

    ●  At Beijing Capital International Airport and Shanghai Pudong International Airport, eligible passengers will have the opportunity to enjoy the time-based lounge provided by Air China.
    ●  Amenities
        Beijing Capital International Airport:
          ♦  Guestrooms, for up to 4 hours (reservation required at the time of visit)
          ♦  Public zone, for an unlimited length of time
          ♦  Free shower
          ♦  Internet access
          ♦  Free snacks and beverages
        Shanghai Pudong International Airport:
          ♦  Public zone
          ♦  Meals and beverages
          ♦  Shower (reservation required at the time of visit)
          ♦  Sleep rooms (reservation required at the time of visit)
          ♦  Access to TV, media zone

  • Description of transit lounge service

    ●  Tickets
          ♦  Tickets whose serial numbers start with “999”
    ●  Connections
          ♦  International (or regional) flights transiting through Beijing or Shanghai, i.e. international (or regional) segments to international (or regional) segments.
    ●  Flights
          ♦  The connecting flight must be a CA-coded, Air China-operated one.
          ♦  The onward international flight does not contain a domestic flight segment.
          ♦  The service is not applicable to Air China’s international flights that depart from T3C/T3D of Beijing Capital International Airport.
    ●  Connecting time
          ♦  Connecting time of at least 4 hours and up to 24 hours.
    ●  Booking class
          ♦  Only premium economy and economy classes Q or higher (fare codes: G/E/Y/B/M/U/H/Q) are eligible to access the transit lounge at Shanghai Pudong International Airport.
    ●  Passengers
          ♦  The service is not applicable to unaccompanied minors.
          ♦  Reservation for the service cannot be made for infants, but infants can access the lounges for free with the adults.
    ●  Date requirements
          ♦   The scheduled arrival time of the flight at the transit city must be between January 1 and December 31, 2020.
    ●  Booking method requirements
          ♦  Manual booking: When purchasing tickets, please ask the ticket sales staff to assist in booking the transit lounge or contact the Air China sales service hotline on 95583.
          ♦  Self-service booking: After booking, visit Air China's official website or the Air China app to make a reservation.

  • Helpful tips


    ●  The space of the transit lounges is limited. Advance reservation is required.
    ●  Advance booking is not needed for first class and business class passengers transiting through Shanghai Pudong International Airport and they can directly enter the transit lounge. The Air China first class lounge is provided for first class passengers and the Air China business class lounge is provided for business class passengers. All other passengers must book the service through a manual or self-service channel before the flight to the transit city departs. The service is only available to passengers who have booked successfully. Passengers without a successful booking may not enter the paid airport transit lounges.
    ●  If the relevant transit segment is changed, you need to re-book the hourly charged lounge. You can use it after successful reservation.
    ●  When arriving at the lounge, passengers must provide the ID document used to purchase their ticket and the boarding pass for the relevant flight segment so that staff can verify the passenger's identity. The transit lounge service is only available after successful verification. Staff will make and retain copies of the passenger's ID and boarding pass. If the passenger does not agree to the staff making such copies, the passenger shall be deemed to have voluntarily waived the use of this product.
    ●  The number of guestrooms, shower rooms and sleeping rooms in a lounge is limited, which makes it impossible to guarantee that a passenger’s need is always been met. The passenger who needs one should make the request at the time of lounge visit.
    ●  In principle, the paid airport transit lounge at Shanghai Pudong International Airport is provided for transiting passengers on the condition that there is enough room for business class passengers. In the event of mass delays and fully occupied lounges, first/business class passengers and Gold Card passengers and above will be given priority.
    ●  Suppliers and locations of the lounges
          ♦  Beijing Capital International Airport T3 store, Capital Airport Hotel:
             Location: Across from Boarding Gate E10, 2F, T3E (International Departures)
             Operating Hours: 24 hours
             Tel: 010-64532621
             The international transit lounge service in Beijing is conceived by Air China only to make passengers’ connections easier and arrange a location for rest for passengers. Air China will not be held responsible for any problems that could occur during the service delivery by the service supplier.
          ♦  Shanghai Pudong International Airport
             Air China First Class Lounge close to Boarding NO.71 (for international passengers)
             Location: Above Boarding Gate 71, 4F, International Departures, Terminal 2
             Operating Hours: 05:30 to 01:00 every day (subject to seasonal schedule adjustments)

  • Name and description

    While 10,000 meters high and surrounded by the clouds, enjoy a variety of dishes we selected for you.
    Air China offers meal reservation service to first and business class passengers of designated routes. Satisfy your taste buds during a long-distance flight.

  • Applicability



    The deadline for reservation is 24 hours before the time of departure (inclusive).
    Applicable travel dates: March 28, 2021 - October 30, 2021
    Applicable fare classes: J/C/D/Z/R/I
    Applicable flights:

    Departure
    point
    Route Flight Number
    Dalian Dalian-Shanghai Pudong CA8911

  • Menu


    http://www.airchina.com.cn/en/info/flight-experience/meals/luxurious-meals/menu/special_c3_01.shtml
    For Dalian routes, the dishes are displayed at the time of reservation.

  • Helpful tips


    Each passenger can reserve only one helping for each meal. If you want to change your reservation, please cancel your original reservation and make another reservation.

  • Name and description

    Customers travelling on eligible routes and in eligible booking classes may book a chauffeured transfer service between designated city locations and airport terminals.

  • Applicability

    1. Qualifying tickets: tickets with numbers beginning with “999”
    2. Qualifying flights: flights coded CA actually carried by Air China, does not apply to code-share flights
    3. Chinese mainland intracity transfers

    Cities covered Eligible routes
    (v.v.)
    Eligible booking classes Eligible passengers
    Beijing
    Shanghai
    Chengdu
    Guangzhou
    Shenzhen
    Chongqing
    Nanjing
    Hangzhou
    Tianjin
    Xi’an
    Wenzhou
    Wuhan
    Europe, America, Africa, Oceania F, A, J, C, D, Z, R Any
    Asia, Hong Kong, Macau and Taiwan F, A, J, C, D, Z, R Silver members and above
    Beijing
    Shanghai
    Chengdu
    Guangzhou
    Shenzhen
    Chongqing
    Nanjing
    Hangzhou
    Tianjin
    Xi’an
    Routes between the cities covered F, A, J Any

    4. Chinese mainland intracity transfer areas
    Cities covered Intracity transfer areas
    Beijing Beijing metropolitan area (Chaoyang District, Xicheng District, Dongcheng District, Haidian District, Shijingshan District, Fengtai District, Changping District, Shunyi District, Huairou District, Pinggu District, Fangshan District, Daxing District, Tongzhou District, Miyun District, Mentougou District)
    Shanghai Yangpu District, Hongkou District, Zhabei District, Putuo District, Huangpu District, Jingan District, Changning District, Luwan District, Xuhui District, Minhang District, Pudong District, Baoshan District, Songjiang District, Jiading District, Qingpu District, Jinshan District, Fengxian District, Nanhui District
    Chengdu Pidu District, Chengdu, Areas within the Chengdu Ring Road Expressway, as well as areas near Tianfu Avenue (delimited by Yizhou Avenue, the Ring Road Expressway, National Highway 312, and Huafu Avenue)
    Guangzhou Tianhe District, Yuexiu District, Liwan District, Haizhu District, Baiyun District, Huangpu District, Panyu District, Luogang District, Huadu District
    Shenzhen Luohu District, Futian District, Baoan District, Nanshan District, Longgang District
    Chongqing Yuzhong District, Dadukou District, Jiangbei District, Jiulongpo District, Beibei District, Banan District, Shapingba District, Nanan District, Yubei District
    Hangzhou Shangcheng District, Xihu District, Gongshu District, Binjiang District
    Nanjing Xuanwu District, Qinhuai District, Jianye District, Gulou District, Yuhuatai District, Pukou District, Qixia District, Jiangning District
    Tianjin Tianjin metropolitan area (Nankai District, Hexi District, Heping District, Hebei District, Hedong District, Hongqiao District, Wuqing District, Baodi District), Binhai New Area
    Xi'an Xincheng District, Lianhu District, Beiling District, Weiyang District, Baqiao District, Yanta District, Yanliang District, Lintong District, Chang’an District, Qindu District (Xianyang) and Weicheng District (Xianyang)
    Wenzhou Lucheng District, Longwan District, Ouhai District
    Wuhan Within the third ring

    5. Chinese mainland intercity transfers
    Cities covered Transfer areas Eligible routes
    (v.v.)
    Eligible booking classes Eligible passengers
    Beijing Tianjin Between Beijing and Europe, America, Africa, Oceania F, A, J, C, D, Z, R Any
    Hebei Province, Langfang City: Guangyang District, Anci District, Langfang Economic and Technological Development Zone
    Hebei Province, Langfang City: Sanhe City (Yanjiao)
    Shenzhen Guangzhou city districts Between Shenzhen and Europe, America, Africa, Oceania F, A, J, C, D, Z, R Any
    Dongguan city districts
    Zhongshan city districts
    Foshan city districts
    Huizhou city districts
    Zhuhai city districts
    Shanghai Pudong Kunshan (City Centre) Shanghai Pudong - Europe, North America, Africa, Oceania F, A, J, C, D, Z, R Any
    Jiaxing (City Centre)
    Suzhou (City Centre)
    Nantong (City Centre)
    Wuxi City (City Centre)
    Huzhou (City Centre)
    Hangzhou (City Centre)
    Shaoxing (City Centre)
    Changzhou (City Centre)
    Qidong (City Centre)
    Jingjiang (City Centre)
    Chengdu Ziyang (City Centre) Chengdu - Europe, North America, Africa, Oceania F, A, J, C, D, Z, R Any
    Chongzhou (City Centre)
    Deyang (City Centre)

    6. Chinese mainland intercity transfers
    Cities covered Intercity Transfer areas
    Beijing Tianjin metropolitan area (Nankai District, Hexi District, Heping District, Hebei District, Hedong District, Hongqiao District, Wuqing District, Baodi District), Binhai New Area
    Hebei Province, Langfang City: Guangyang District, Anci District, Langfang Economic and Technological Development Zone, Sanhe City (Yanjiao)
    Shenzhen Shenzhen Bao'an International Airport to Guangzhou city districts: Single journey no longer than 125 km
    Shenzhen Bao'an International Airport to Dongguan city districts: Single journey no further than 80 km
    Shenzhen Bao'an International Airport to Zhongshan city districts: Single journey no longer than 115 km
    Shenzhen Bao'an International Airport to Foshan city districts: Single journey no longer than 135 km
    Shenzhen Bao'an International Airport to Huizhou city districts: Single journey no longer than 125 km
    Shenzhen Bao'an International Airport to Zhuhai city districts: Single journey no longer than 145 km
    Shanghai Pudong One-way trips from Shanghai Pudong International Airport to Kunshan (City Centre) of no more than 108 km.
    One-way trips from Shanghai Pudong International Airport to Jiaxing (City Centre) of no more than 125 km.
    One-way trips from Shanghai Pudong International Airport to Suzhou (City Centre) of no more than 145 km.
    One-way trips from Shanghai Pudong International Airport to Nantong (City Centre) of no more than 175 km.
    One-way trips from Shanghai Pudong International Airport to Wuxi (City Centre) of no more than 178 km.
    One-way trips from Shanghai Pudong International Airport to Huzhou (City Centre) of no more than 190 km.
    One-way trips from Shanghai Pudong International Airport to Hangzhou (City Centre) of no more than 203 km.
    One-way trips from Shanghai Pudong International Airport to Shaoxing (City Centre) of no more than 222 km.
    One-way trips from Shanghai Pudong International Airport to Changzhou (City Centre) of no more than 222 km.
    One-way trips from Shanghai Pudong International Airport to Qidong (City Centre) of no more than 95 km.
    One-way trips from Shanghai Pudong to Jingjiang (City Centre) of no more than 203 km.
    Chengdu One-way trips from Chengdu Shuangliu International Airport to Ziyang (City Centre) of no more than 109 km.
    One-way trips from Chengdu Shuangliu International Airport to Chongzhou (City Centre) of no more than 40 km.
    One-way trips from Chengdu Shuangliu International Airport to Deyang (City Centre) of no more than 95 km.

  • Helpful tips

    1. Reservations
    (i) Reservations for airport drop-off services should be made at least eight hours ahead of the scheduled flight departure time (local time).
    (ii) Reservations for airport pick-up services must be made at least eight hours before the scheduled flight arrival time (local time).
    2. The transfer service is only provided for travel between the airport terminal and the designated pick-up/drop-off location.
    3. Platinum members who travel first class or business class (F/A/J/C/D/Z) on Air China-operated routes to/from Europe, the Americas, Oceania, and Africa, or who travel on an Air China-operated flight with a ticket that does not start with "999" may call 95583 to book this service.
    4. If the passenger's ticket number starts with "086" and is for first or business class (J/C/D/Z/R) travel on an Air China-operated flight between Beijing and Auckland, such as flights coded *NZ3888, *NZ3889, CA783, or CA784, the passenger may call 95583 to reserve a transfer service to/from Beijing airport.
    5. If transfer services are available at both the origin and destination airports, passengers may book either a pick-up or a drop-off service, but not both.
    Example 1: The passenger is a Gold member and travels in F Class from Chengdu to Beijing. They may book a drop-off at Chengdu airport or a pick-up from Beijing airport, but not both.
    Example 2: A gold member buys a first class return flight from Chengdu to Beijing. For the Chengdu to Beijing segment, they may choose either a drop-off service at Chengdu airport, or a pick-up service from Beijing airport, but not both; for the Beijing to Chengdu segment, the passenger may choose either a drop-off service at Beijing airport, or a pick-up service at Chengdu airport, but not both. They may not reserve both a drop-off service in Chengdu and a pick-up service in Beijing for the Chengdu to Beijing segment, or a drop-off service in Beijing and a pick-up service in Chengdu for the Beijing to Chengdu segment.
    6. Passengers transferring between Shanghai Hongqiao International Airport and Shanghai Pudong International Airport on an international connecting flight may book a chauffeured transfer if the transfer time is at least four hours and they have an eligible ticket.
    Example: A passenger buys a flight from Paris to Shanghai Pudong International Airport, with a connecting flight from Shanghai Hongqiao International Airport to Chengdu. The passenger paid an R class fare for both segments. Because the passenger has a five-hour transfer time in Shanghai and they booked an R class fare for the Paris to Shanghai segment, they are eligible to use the chauffeured transfer service between Shanghai Pudong International Airport and Shanghai Hongqiao International Airport, and can make a reservation. If the passenger’s transfer time was only three hours, they would not have been eligible to use this service.
    7. Where a chauffeured transfer service is available at the connecting point of a connecting flight:
    (i) If the customer’s transfer time at the connecting point is at least six hours and they have a flight to or from the connecting point that makes them eligible for the chauffeured transfer service, they may request a pick-up or drop-off service at the connecting point for that segment.
    Example: A passenger is a silver member and travels in first class from Frankfurt to Beijing with a connecting F class flight from Beijing to Shanghai. Beijing is the transit city and the transit time is over six hours. For the Frankfurt–Beijing segment, you may book a transfer from Beijing airport. However, for the Beijing–Shanghai segment, you must travel First class and be a Gold member in order to be eligible for a transfer. As you are not a Gold member, you are not eligible for a transfer to Beijing airport or from Shanghai airport.
    (ii) If the passenger's transit time is less than six hours, they may not request a pick-up or drop-off service in the transit city, even if they are travelling on an eligible flight.
    8. If, when transferring between domestic and international flights, the international flight segment is eligible for a chauffeured transfer service and the transit time is less than six hours, the passenger may request an airport pick-up or drop-off service at the final domestic airport they are travelling to or from, subject to availability.
    Example: You book a D-class flight from Frankfurt to Beijing, with a connecting flight from Beijing to Shanghai. The transfer time in Beijing is five hours, and you are eligible for a transfer for the Frankfurt–Beijing segment. The Beijing–Shanghai segment is not eligible, but you may still request an airport pick-up service in Shanghai (however, you may not request a drop-off or pick-up service in Beijing).
    9. Transfers are only provided to destinations specified at the time of booking. If you request a pick-up or drop-off location that was not specified in the original booking, an extra charge will be applied. You must consult the service provider, agree to their fee schedule (for which the service provider reserves the right of interpretation), and pay at the point of use.
    If you request additional stops during a journey, an extra charge will be applied. You must consult the service provider, agree to their fee schedule (for which the service provider reserves the right of interpretation), and pay at the point of use. If you request two or more stops during your journey, an extra charge will be applied. You must consult the service provider, agree to their fee schedule (for which the service provider reserves the right of interpretation), and pay at the point of use.
    10. Transfer services cannot be used in conjunction with the 'Transit Hotel' service.
    11. Vehicle waiting limits:
          (i) Pick-ups: The maximum waiting time is three hours from the actual time of arrival.
          (ii) Drop-offs: The maximum waiting time is 30 minutes from the arranged pick-up time.
          (iii) If the maximum waiting time is exceeded, the customer will be deemed to have used the service, and they will be unable to reserve the service again for that segment.
    12. This service is not available for passengers who are travelling with infants or young children.
    13. Due to system constraints, customers cannot reserve chauffeured transfers through the official Air China website or app after check-in. Customers who have already checked in should call the service and sales hotline (95583) to make a reservation.
    14. Passengers that reserve the transfer service must consider road conditions and airport processing times when arranging the departure times for pick-up and drop-off.If the passenger requests a later transfer departure time, or the transfer departure time is delayed due to the passenger, the passenger will be held responsible if they miss their flight.
    15. For business/first-class tickets (cabins F/A/J/C/D/Z/R) from Johannesburg to Shanghai, Hangzhou, Chengdu, Chongqing, Tianjin, Nanjing, Xi'an, Wenzhou and Wuhan via Shenzhen or from Shanghai, Hangzhou, Chengdu, Chongqing, Tianjin, Nanjing, Xi'an, Wenzhou and Wuhan to Johannesburg via Shenzhen, and for CA867/8 round-trip flights from Johannesburg to Shenzhen, where the transit duration in Shenzhen is less than 24 hours and the leg in China is with Shenzhen Airlines (flight code *CA or ZH), passengers can apply for the Local Shuttle Service in Shanghai, Hangzhou, Chengdu, Chongqing, Tianjin, Nanjing, Xi'an,Wenzhou and Wuhan, and can apply for the Remote Shuttle Service in Shanghai and Chengdu, the passenger may call 95583 to book this service.
    16. Reservation period:
          To the airport: scheduled flight departure times (local time in cities where the service is available) from now until December 31, 2021.
          From the airport: scheduled flight arrival times (local time in cities where the service is available) from now until December 31, 2021.
    For more information, call the Air China hotline on +86 (0)10 95583

    Air China transfer service pick-up and drop-off points

    City Airport Route Pick-up point Drop-off point
    Beijing Beijing Capital International Airport Terminal 3 International/Domestic Next to Air China transfer counter, Arrivals, Terminal 3, Beijing Capital International Airport Entrances 2-6, Level 4, Terminal 3
    Beijing Beijing Daxing International Airport Domestic Arrivals, 2nd floor, East Exit(West Exit passengers must proceed to the East Exit) Departures, 3rd floor, Gate 11
    International Arrivals, 1st floor, International Arrivals Exit, in front of column Departures, 4th floor, Gate 4
    Shanghai Shanghai Hongqiao International Airport Domestic Domestic Arrivals, Level 1, Terminal 2 Entrance 5, Departures, Level 3, Terminal 2
    Shanghai Pudong International Airport Domestic Domestic Arrivals, Level 1, Terminal 2 Entrance 28, Domestic Departures, Level 3, Terminal 2
    International International Arrivals, Level 1, Terminal 2 Entrance 26, International Departures, Level 3, Terminal 2
    Chengdu Shuangliu International Airport Domestic Level 1, Terminal 2 Entrance 13, Terminal 2
    International Level 1, Terminal 1 International departures, Terminal 1
    Chengdu Tianfu International Airport Domestic Next to the information desk between the B1 Domestic Arrivals Exit and the B2 Domestic Arrivals Exit on Floor 2 of Terminal 2 Domestic Departure Gate 22, Floor 4, Terminal 2
    Guangzhou Guangzhou Baiyun International Airport Domestic Entrance 10, Domestic arrivals, Zone A Entrance 4, Departures, Level 3
    Shenzhen Bao’an International Airport International/Domestic Arrivals, Terminal 3 Entrances 5 or 6, Level 4, Terminal 3
    Chongqing Chongqing Jiangbei International Airport International/Domestic Terminal 3 Arrivals, Level 1, GTC Parking Entrance 5, Departures, Terminal 3
    Nanjing Nanjing Lukou International Airport Domestic Terminal 1 Domestic Arrivals, Level 1 Entrance 3, Departures, Terminal 1
    Hangzhou Xiaoshan International Airport International International arrivals Entrance 3, International departures
    Domestic Domestic arrivals Entrance 5, Domestic departures
    Tianjin Tianjin Binhai International Airport International Terminal 1 Arrivals Information desk Entrance 1, Terminal 1
    Domestic Terminal 2, Domestic Arrivals Terminal 2 Departures Entrance 4–6
    Xi'an Xi'an Xianyang International Airport Domestic Terminal 2, Domestic Arrivals Entrance 223, Terminal 2 Departures
    Wenzhou Longwan Airport International Gate 1, International, Hong Kong, Macau, and Taiwan Arrivals, Terminal 1 Gate 1, International, Hong Kong, Macau, and Taiwan Arrivals, Terminal 1
    Domestic Gate 3, Domestic Arrivals, Terminal 2 Gate 4, Domestic Departures, Terminal 2
    Wuhan Tianhe Airport International Gate 7, Exit C, International Arrival Hall, Floor 2, Terminal 3 Gate 3, Departure Hall, Terminal 3
    Domestic Exit B, Domestic Arrival Hall, Floor 2, Terminal 3 Gate 2, Departure Hall, Terminal 3

  • Name and description

    Passengers who purchase tickets for select fare classes on select flights operated by Air China are eligible to reserve a Ground-Air Connection Service for a free transfer from the airport to select cities in the local area. Ground-air connection services include transit via bus, rail and metro. Plenty of choices for convenient travel!

  • Applicability

    1. Eligible flights: CA-coded flights operated by Air China; codeshare flights not eligible.
    2. Eligible tickets: Domestic or international tickets with numbers beginning “999.”
    3. Eligible passengers: Adults and children.
    4. Booking channels: the Air China website, Air China app, any Air China ticket office or the Air China sales service hotline: 95583.
    (The following ground–air services can only be reserved via the Air China app: Air–Bus Service, Beijing Capital International Airport (PEK) Terminal 3–Beijing Railway Station / Beijing South Railway Station / Beijing West Railway Station; Air–Metro Service, Beijing Daxing International Airport (PKX); Air–Rail Service, Chengdu Shuangliu International Airport)
    5. Booking deadline: Before flight departure.
    6. Seat reservations:
    (1) Passengers can reserve seats on bus routes operating in the Shanghai area. Bus seat reservations must be completed two days prior to 12:00 AM on the intended travel date. Passengers traveling on China's National Day or during the Chinese New Year period must complete their seat reservation seven days prior to 12:00 AM on the intended travel date. Passengers can reserve seats on bus routes operating in the Chongqing area. Bus seat reservations must be completed by the passenger 24 hours before the intended travel time by contacting the bus operator directly.
    (2) Passengers may not: reserve seats on bus routes other than those indicated above, make a bus seat reservation outside of the booking deadlines indicated above. In these cases, passengers should follow the instructions of station staff to board an available bus.
    (3) For rail transportation segments, seats cannot be reserved in advance and are assigned automatically when passengers collect their train tickets from the ticket office. Passengers cannot reserve seats on metro routes. Passengers are free to enter the station and board the metro themselves.
    7. Air–Bus Service Routes

    Bus Route Applicable Flight Type Classes Covered Reservation Deadline (Travel Date)
    Beijing Capital (PEK)–Baoding
    (both directions)
    Domestic flights in China F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W
    31 December, 2021
    International and regional flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, P, K
    Beijing Capital (PEK)–Langfang
    (both directions)
    China domestic, international and regional flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, P, K
    31 December, 2021
    Beijing Capital Airport Terminal 3–Beijing Railway Station /
    Beijing South Railway Station /
    Beijing West Railway Station
    (both directions)
    China domestic, international and regional flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, P, K
    31 December, 2021
    Shanghai Pudong International Airport–Suzhou/
    Nantong/Qidong/Zhangjiagang/Shanghai Hongqiao
    Airport Bus Line 1(both directions)
    Domestic flights in China F, A, J, C, D, Z,
    R, G, E, Y
    31 December, 2021
    International and regional flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, K
    Chongqing Jiangbei International Airport–Fuling
    (both directions)
    Domestic flights in China F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W
    December 31, 2021
    International and regional flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, P, K
    Changsha Huanghua International Airpor–Zhuzhou/Liuyang/Xiangtan
    (both directions)
    Domestic flights in China F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, P, K
    December 31, 2021
    Guangzhou Baiyun International Airport–Dongguan/
    Zhongshan/Jiangmen/Qingyuan
    (both directions)
    China domestic, international and regional flights F, A, J, C, D, Z、
    R, G, E, Y, B, M、
    U, H, Q, V, W, S,
    T, L, P, K
    December 31, 2021
    Note: (1) The flight types refer to domestic, international and regional flights departing from or arrival at the city where the airport is
              located.
              (2) Shanghai Pudong International Airport routes apply only to China domestic, international and regional flights departing from or           arriving at Shanghai Pudong Airport.
              (3) Affected by the epidemic, the Beijing Capital (PEK)–Baoding/Langfang (both directions) routes have been temporarily           suspended, and the resumption date is to be determined.

    8. Air–Rail Service Routes
    Rail Routes Applicable Flight Type Eligible Fare Classes for Air Segment Reservation Deadline (Travel Date)
    Emeishan / Meishan East Railway Station /
    Deyang / Mianyang / Leshan /
    Pengshan North Railway Station /Qingshen / Xinjin /
    Xinjin South Railway Station / Jiangyou /
    Luojiang East Railway Station / Qinglian /
    Qingbaijiang East Railway Station /
    Xindu East Railway Station /
    Chengdu East Railway Station /
    Chengdu South Railway Station–Chengdu Shuangliu
    International Airport (one-way)
    Domestic flights in China F, A, J, C, D, Z, R, G, E,
    Y, B, M, M1, U, U1, H,
    H1, Q, Q1, V, V1, W, S, S1, K, L, P
    May 26, 2021
    Shanghai Hongqiao International
    Airport–Kunshan South Railway Station /
    Jiaxing South Railway Station / Yiwu Railway Station /
    Taizhou Railway Station / Suzhou Railway Station /
    Wuxi Railway Station / Changzhou Railway Station /
    Tongxiang Railway Station /
    Hefei South Railway Station /
    Nanjing Railway Station / Ningbo Railway Station /
    Zhenjiang Railway Station / Danyang Railway Station /
    Wenling Railway Station / Nantong Railway Station /
    Wenzhou South Railway Station /
    Yangzhou Railway Station /
    Taizhou Railway Station / Xuzhou East Railway Station /
    Quzhou Railway Station / Lishui Railway Station /
    Qingtian Railway Station / Haining West Railway Station (both directions)
    Domestic flights in China F, A, J, C, D, Z, R, G, E, Y December 31, 2021
    International and regional flights F, A, J, C, D, Z, R, G, E, Y,
    B, M, U, H, Q, V, W, S, T, L, K
    Shanghai Hongqiao International Airport–Hangzhou East Railway Station (both directions) International and regional flights F, A, J, C, D, Z, R, G, E, Y,
    B, M, U, H, Q, V, W, S, T, L, K
    December 31, 2021
    Hangzhou East Railway Station–Kunshan
    South Railway Station /
    Jiaxing South Railway Station / Yiwu Railway Station /
    Taizhou Railway Station / Suzhou Railway Station /
    Wuxi Railway Station / Changzhou Railway Station /
    Tongxiang Railway Station /
    Hefei South Railway Station /
    Nanjing Railway Station / Ningbo Railway Station /
    Zhenjiang Railway Station / Danyang Railway Station /
    Wenling Railway Station / Qiandao Lake /
    Huangshan North Railway Station / Lishui / Qingtian /
    Wenzhou South Railway Station /
    Quzhou Railway Station (both ways)
    Hangzhou East Railway Station–Shanghai Hongqiao International Airport (both directions)
    Domestic flights in China F, A, J, C, D, Z, R, G, E, Y December 31, 2021
    International and regional flights F, A, J, C, D, Z, R,
    G, E, Y, B, M, U, H,
    Q, V, W, S, T, L, K

    9、Air–Metro Service Routes
    Metro Route Applicable Flight Type Classes Covered Reservation Deadline (Travel Date)
    Daxing Airport Station–Caoqiao Station / Daxing Xincheng Station (both directions) China domestic, international and regional flights F, A, J, C, D, Z, R, G, E, Y,
    B, M, U, H, Q, V, W, S, T, L, P, K
    December 31, 2021

  • Helpful tips

    1. The rules for the use of ground transportation services by infants, passengers who are pregnant, sick or injured, passengers with disabilities and other passengers requiring special assistance differ from the airlines’ rules regarding these passengers. Therefore, passengers requiring special assistance should refer to the ground transportation operator's rules and requirements.
    2. Ground transportation services are subject to changes due to the latest epidemic prevention and control requirements in the local area, relevant policies of the ground transportation operator, weather conditions, road conditions, and other unavoidable conditions. These changes may include travel routes, times and the period of validity. Prior to making a purchase or reservation, passengers are urged to consult the ground transportation operator for the latest information. Passengers should refer to the booking confirmation through the relevant booking channel. The bus information provided by Air China is for reference only. Passengers should allow a suitable amount of time for their trip, to avoid any possible delays.
    3. Air China is not liable for flights missed due to passengers not allowing sufficient transfer time, ground transportation delays or other unavoidable conditions.
    4. Legal liabilities during the ground travel segment will be borne by the ground transportation operator. Air China is not responsible for any theft, accidental injury or loss of luggage.
    5. Passengers may only reserve one ground transportation service per flight segment. For example: A passenger with a Beijing–Shanghai Pudong flight segment may select one of the following bus services: Baoding–Beijing OR Shanghai Pudong–Suzhou. The passenger CANNOT reserve both the Baoding–Beijing AND Shanghai Pudong–Suzhou bus services.
    6. Passengers cannot accumulate PhoenixMiles for ground transportation segments, nor can they redeem PhoenixMiles for ground transportation segments.
    7. Passengers making a bus transportation service reservation should arrive at the corresponding station at least 30 minutes before the scheduled departure time of the bus. In order to board the bus, passengers are required to present a valid ID document for inspection. For passengers who are unable to arrive at the bus terminal on time, staff will arrange transportation on a later bus. If a passenger misses the last bus, any alternative travel or accommodation arrangements must be made at their own expense.
    8. Once the bus counter staff verifies a passenger's ticket, the passenger is deemed to have boarded the bus. The ticket is then valid on the boarding date only, and the date can no longer be altered. The passenger may change to another bus on the same day only if a seat is available.
    9. Passengers who have reserved bus transportation service from Beijing Capital International Airport Terminal 3 to Beijing Railway Station / Beijing South Railway Station / Beijing West Railway Station should use the reservation QR code to collect their tickets at the corresponding ticket collection point. Following ticket collection, passengers may board the reserved bus.
    10. As the services provided for each rail transportation route are bound by an agreement between Air China and the service provider, available trains will vary from those available on the 12306 China Railway website. Please refer to the information displayed by your booking channel at the time of booking.
    11. Passengers who have reserved rail transportation service should arrive at the designated window or counter of the railway station 90 minutes before departure on the day of the scheduled train departure and collect the train tickets by presenting the original ID document used to reserve the air–rail connection service before boarding the train. For rail tickets that are not collected on the day of the train's scheduled departure, the rail transportation segment will expire and become invalid. In such cases, passengers are not eligible to obtain a replacement ticket or refund.
    12. Once a rail ticket has been collected, the rail transportation segment will be deemed as used. Passengers should keep their train tickets safe. In the event that the original ticket is lost, the passenger must purchase a new ticket at their own expense according to the relevant regulations of the National Railway Administration department.
    13. For metro transportation service reservations, passengers should follow the relevant instructions in the Air China app to make and use their reservation.
    14. Air China Ground-Air Connection Service—Bus Station Information

    Air China Ground-Air Connection Service—Bus Station Locations and Contact Details
    City (Station) Ticket Collection Point Contact Details
    Beijing Gate 1, 1F, Beijing Capital International Airport Terminal 3
    Intercity Bus Ticket Booth, Gate 13 (Right-hand Side),
    1F, Beijing Capital International Airport Terminal 2
    010-64558718
    Beijing Railway Station West Parking Area, Xintong Building,
    Beijing Station East Street Airport Shuttle Ticket Office
    010-64594375
    010-64594376
    Beijing South Railway Station Passageway A, North Exit Bus Hub,
    Beijing South Railway Station Airport Shuttle Ticket Office
    Beijing West Railway Station Flame-Sculpture Roundabout (East Side), South Square,
    Beijing West Railway Station Airport Shuttle Ticket Office
    Baoding 670 Jianhua Avenue, Baoding (50 meters south of
    the traffic light at the old Baoding railway station)
    0312-2018080
    0312-2028080
    Langfang Langfang Long-distance Bus Station
    (No. 63 Jiefang Avenue, Guangyang District, Langfang)
    OR Langfang Development Zone Long-distance Bus Station
    (intersection of Yunpeng Avenue and Huaxiang Road)
    13513008777
    13513008999
    Shanghai Pudong Long-distance bus: Service Counter, Long-distance Bus Station,
    Shanghai Pudong International Airport
    021-68345743
    Airport Bus Line 1: Airport Bus Line Waiting Room, 1F,
    Shanghai Pudong International Airport Terminal 1
    021-68346612
    Hongqiao Airport Bus Line 1 Waiting Room, 1F,
    Shanghai Hongqiao International Airport Terminal 2
    021-34661553
    Suzhou Service Desk, City Air Terminal, 2F, Suzhou North Square Bus Station
    (1455 Suzhan Road, City Air Terminal,
    West Side of Suzhou Railway Station North Square)
    0512-65231774
    Nantong Main service desk in the ticketing lobby of
    Nantong East Bus Terminal (153 Qingnian Middle Road, Nantong)
    0513-55009522
    Qidong Main service desk in the ticketing lobby of
    Qidong Bus Terminal (1198 Jianghai North Road, Qidong)
    0513-80921168
    Zhangjiagang Hezhong Travel Service, 300 Middle Jiyang Road
    (opposite the Jiangzhou Restaurant parking lot)
    0512-58131179
    Chongqing Long-Distance Bus Terminal, Ground Traffic Center,
    Chongqing Jiangbei Airport Terminal 3
    Chongqing–Fuling Bus Transportation Service Counter
    023-72235688
    Fuling Fuling Gaoshanwan Bus Station (VIP Passenger Waiting Room,
    Airport Express Line, Gaoshanwan Bus Station,
    Fuling District, Chongqing)
    023-85687999
    Changsha Adjacent to Door 1 of the arrivals level of
    Terminal 1, Changsha Huanghua Airport
    0731-84798076
    Zhuzhou Zhuzhou Xiangyun Center Station:
    1 West Xinhua Road, Hetang District, Zhuzhou
    0731-28413191
    Zhuzhou Chain Factory: 52 North Hongqi Road,
    Shifeng District, Zhuzhou, Hunan
    18107338756
    Zhuzhou City Air Terminal: 1st Floor,
    South B2 Building, Railway Smart Valley Phase II,
    Liancheng Road, Shifeng District, Zhuzhou
    0731-22761333
    Liuyang Xiangganbian City Air Terminal, Liuyang (1st Floor,
    International Fireworks Trading Building,
    118 Liuyang Avenue, Liuyang)
    0731-83302888
    0731-83102888
    Xiangtan Xiangtan Bus Station (Long-Distance Bus Terminal,
    99 Shaoshan Road, Xiangtan)
    0731-58208789
    Guangzhou Area A: Airport Express Ticket Counter, Gate A10–11,
    Arrival Area A, Guangzhou Baiyun International Airport Terminal 1
    Area B: Airport Express Ticket Counter, Gate B5, Arrival Area B,
    Guangzhou Baiyun International Airport Terminal 1
    020-37152752
    020-36066040
    Dongguan Service desk 1 in the Nancheng Terminal of CBD International Airport,
    1 Hongcheng Hardware City, Dongguan Avenue, Dongguan
    0769-23151111
    Zhongshan Yifeng International Plaza, West District,
    Zhongshan (1F, No. 6 Cuifeng Road, West District)
    0760-88880777
    Jiangmen Yihao Hotel, 118 Middle Yingbin Avenue, Jiangmen 0750-3166333
    Qingyuan No. 1, 1F, Holyton International Hotel,
    35 Beijiang 2nd Road, Qingyuan
    0763-3869996
    Note: The information above is for reference only. Please refer to the information provided by the specific station.

 
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