Preferred Seat:

You are always unable to obtain your preferred seat at check-in?

Don’t worry. We block in advance a certain zone of great seats. So, you can select your preferred seat in advance.

1. Eligible tickets: International tickets with ticket numbers preceded by "999".
2. Eligible flights: Air China-operated and coded direct international flights. Codeshare flights do not qualify.
3. Eligible booking classes: Economy Class;
4. Booking period: From the time of ticket purchase until check-in; The deadline for advance seat selection may be earlier on some flights. Please read the fare conditions at the time of ticket purchase or check with Air China staff.
5. Eligible passengers: Adult and child passengers;
6. In line with CAAC regulations, passengers who select emergency exit seats must be aged 15 years of age and over, and 64 years of age and under, meet the relevant conditions, and be willing and able to fulfill the relevant obligations. Please consult the sales channels for detailed requirements. For safety reasons, the backrests of some emergency exit seats may not be adjustable. Please be aware of this when booking.
7. Not available to book after check-in.
8. If you are an Air China PhoenixMiles Platinum Card member, you will have the right to choose an economy class seat for free. Please select your seat as soon as possible after purchasing the ticket, the product stock is limited and it is first come first served.
9. To receive a receipt for the advance seat booking, call 95583-1-5 within 45 days of using the product.
10. Prices and applicable routes for all Preferred Seat are as shown at the time of booking.
11. You may request a Preferred Seatpaid seat from staff when checking in at the airport.

Air China-operated non-stop and direct international flights. Prices and route eligibility criteria shown at the time of purchase will apply for all Preferred Seat.
Advance seat selection is unavailable on international flights that include a domestic segment.
Advance seat selection is unavailable through self-service channels for flights originating inDaegu, Pyongyang, Yangon and Ulaanbaatar. Advance seat selection is also unavailable on some open-jaw itineraries (e.g. Beijing - Minsk - Budapest - Beijing; Beijing - Islamabad - Karachi - Beijing). If you are unable to select a seat in advance, you can still request a paid seat during airport check-in.

1. You can only select a seat on the plane in advance. You must still go through check-in before the flight departs.
2. Your Preferred Seat may change due to changes to the flight or aircraft type, or actions taken by the airline for safety or operational reasons. We will do our utmost to arrange another seat of equal value for you. If you are moved to a seat of lesser value, you may contact the sales channel through which you purchased the ticket to apply for a refund, or apply for an electronic service voucher of the same value as the purchased seat (including passengers who booked seats using mileage points or vouchers). For guidance on the use of electronic service vouchers, please refer to this link.
3..Preferred Seat selection currently only supports single seat bookings. When seat adjustments are necessary, seats will also be reserved on a single-seat basis.
4. Preferred Seat selection product offers you the opportunity to reserve a seat on the flight in advance, allowing you to book a seat with extra leg room or a regular seat as needed. However, due to airline safety reasons and special service guarantees, not all seats in Economy Class are available for Preferred Seat. During check-in, some paid seats may be opened up to self-check-in passengers. Please consider whether you need to book a Preferred Seat.
5. If you successfully book an emergency exit row seat, you will not be able to check-in through self-service channels, and you must instead go to a check-in counter to check in.
6. If you have any questions when booking or using your Preferred Seat, please make a note of the relevant information (such as screenshots of system errors, boarding passes or photographs), and call 95583 for assistance. Air China will help you to identify the specific issue and provide a solution as quickly as possible.
7. If you are an Air China PhoenixMiles Platinum Card member, you will have the right to choose an economy class seat for free. Please select your seat as soon as possible after purchasing the ticket, the product stock is limited and it is first come first served.

Regulations for refunds, rescheduling, and endorsements
1. Endorsement and rescheduling or change of seat products is not currently supported. If you need to reschedule your ticket or change your seat, we recommend that you first cancel your seat selection, change the date of your ticket, then re-book your seat on the plane.
2. Cancellation request:
●  Passengers will not be charged a processing fee for cancellations.
●  Cancellation requests must be made to the sales channel you originally used to purchase your seat selection.
●  Cancellation of reservations for international and Hong Kong, China/Macau, China/Taiwan, China flights can be made up to 48 hours before departure. Passengers may either handle the cancellation themselves via the original purchasing channel, or contact 95583 to process the cancellation. Cancellation of reservations within 48 hours before departure for international and Hong Kong, China/Macau, China/Taiwan, China flights cannot be made. If the passenger has or will apply for a refund for the selected segment, they can contact 95583 to cancel the booking after the original flight has ended.
●  Cancellations for domestic flights within China (excluding Hong Kong, China/Macau, China/Taiwan, China) can be made up to 6 hours before departure . Passengers may either handle the cancellation themselves via the original purchasing channel, or contact 95583 to process the cancellation. Cancellations for domestic flights within China (excluding Hong Kong, China/Macau, China/Taiwan, China) within 6 hours before departure is not possible. If the passenger has or will apply for a refund for the selected segment, they can contact 95583 to cancel the booking after the original flight has ended.
●  If the passenger does not meet the conditions to be seated in an emergency exit seat, then no cancellation can be made.
●  In cases where passengers pay for an upgrade or redeem mileage awards for an upgrade, the product can be canceled.In cases where passengers are unable to use the reserved seat, but Air China assigns them another seat of the same value, or a seat of higher value or in a higher class, no refund will be issued.
●  For passengers paying with mileage who wish to cancel the order, the miles will be returned according to their original period of validity, while miles that have already expired will be automatically invalidated. Please be aware of this and consider how it applies to you when booking this product. In the event of changes to the product owing to reasons of the airline, miles which have expired will be extended by one month.
●  For passengers who are dissatisfied with the comfort level due to reasons such as the inability to use the seat service bell, air conditioning port malfunction, lighting malfunction, entertainment equipment malfunction, inability to adjust the seat back, and damage to the seat, the selected seat product can be returned after verifying the passenger's description.
●  If the refund conditions for Economy class seat cancellation are met, the deadline for refunds is 12 months from the date of purchase.
●  For cancellations made within 90 days (not inclusive) of the departure of a flight, the payment made by the passenger (including cash, mileage or vouchers) will be returned to the original payment method. For cancellations made more than 90 days (inclusive) after departure, the payment will be returned to your account in the form of a voucher.
3. For any questions, please call the Air China service hotline at 95583.

●    Passengers who meet the criteria for transit accommodations can enjoy one free night transit accommodation service. The service includes one night at a hotel in the transit city, breakfast and transportation between the airport and the hotel (if available).Due to the limited daily availability of rooms at partner hotels, it is not possible to ensure that all eligible customers can enjoy transit accommodation. Passengers are requested to make their reservation as soon as possible after confirming their itinerary.

●    The transit accommodation service is available in Beijing (Capital), Chengdu (Shuangliu), Chengdu (Tianfu), Shanghai, Hangzhou, Tianjin, Chongqing and Wenzhou.

●    Passengers must transfer at one of the above locations and meet the Air China transit accommodation terms and conditions to be eligible for this service.

●    In Shanghai, free transportation is only available between Pudong International Airport and the transit hotel. Passengers transferring at Hongqiao International Airport must make their own travel arrangements.

●    Due to factors such as hotel cooperation, the hotels for which the service is available may be adjusted at any time. For details, please refer to the actual services provided by the system during booking.

●    Transit time requirements
    ♦For overnight transit (the transit point: arrival time of the previous flight and the departure time of the subsequent flight are not on the same day), where the connecting flights are both domestic flights, the transit time must be ≥ 6 hours and ≦ 24 hours; where a domestic flight is connecting with an international flight, an international flight is connecting with a domestic flight, or an international flight is connecting with another international flight, the transit time must be ≥ 6 hours and ≤ 30 hours.
    ♦For same-day transit (the transit point: arrival time of the previous flight and the departure time of the subsequent flight are on the same day), the scheduled arrival time of the previous flight is before 8:00 am (including) and the transit time ≥ 6 hours.
●    Booking deadline
    ♦Standard transit accommodation services
    (1) Overnight layover passengers (flights where the arrival time of the inbound flight segment and the departure time of the outbound flight segment is on different days) must book before midnight on the day before the scheduled arrival date of the inbound flight. If a passenger plans to enter the airport on February 1 (arriving at the transit city) and leave the airport on February 2 (departing the transit city), overnight layover passengers must book before midnight on January 31.
    (2) Same-day transit passengers (flights where the arrival time of the inbound flight segment and the departure time of the outbound flight segment is on the same day) must book before midnight two days before the scheduled arrival date of the inbound flight. If a passenger plans to enter the airport on February 1 (arriving at the transit city) and leave the airport on February 1 (departing the transit city), the passenger must book before midnight on January 30.
    ♦Luxury transit accommodation services
    (1) Overnight layover passengers (flights where the arrival time of the inbound flight segment and the departure time of the outbound flight segment is on different days) must book before 22:00 two days before the scheduled arrival date of the inbound flight. If a passenger plans to enter the airport on February 1 (arriving at the transit city) and leave the airport on February 2 (departing the transit city), overnight layover passengers must book before 22:00 on January 30.
    (2) Same-day transit passengers (flights where the arrival time of the inbound flight segment and the departure time of the outbound flight segment is on the same day) must book before 22:00 three days before the scheduled arrival date of the inbound flight. If a passenger plans to enter the airport on February 1 (arriving at the transit city) and leave the airport on February 1 (departing the transit city), the passenger must book before 22:00 on January 29.
●    Passengers must hold a connecting flight ticket whose ticket number begins with “999.”Passengers must hold a connecting flight ticket with two or more segments booked under the same reference number and ticket number. Alternatively, passengers may hold multiple tickets with consecutive ticket numbers if they booked too many segments.
●    Both inbound and outbound segments must bear the CA airline code.
●    Both inbound and outbound flights may be operated by Air China, Shandong Airlines or Shenzhen Airlines, providing they meet the following requirements.

Transfer type	Inbound segment Operating carrier	Outbound segment Operating carrier
Domestic to domestic	Air China	Air China
	Air China	Shandong Airlines
	Shandong Airlines	Air China
	Air China	Shenzhen Airlines
	Shenzhen Airlines	Air China
Domestic to International	Air China	Air China
	Shandong Airlines	Air China
	Shenzhen Airlines	Air China
International to Domestic	Air China	Air China
	Air China	Shandong Airlines
	Air China	Shenzhen Airlines
International to International	Air China	Air China

●    The transit accommodation service is only supported for connecting flight tickets in which the preceding flight arrives in the same city and the same airport as the subsequent flight. For example, a ticket itinerary with connecting flight of Harbin–Beijing Capital (PEK)//Beijing Daxing (PKX)–Guangzhou is not eligible for this product. The only exception is the Shanghai transit accommodation product, which can be used for connecting flight tickets in which the preceding flight arrives in the same city at a different airport as the subsequent flight. For example, a ticket itinerary with connecting flight of Beijing Capital (PEK)–Shanghai Hongqiao//Shanghai Pudong–Guangzhou is eligible for this product.
●    This product cannot be booked if the place of departure of the preceding flight is the same airport, or a different airport in the same city, as the destination of the subsequent flight. Examples are Shenyang–Chengdu Shuangliu–Shenyang, and Beijing Capital (PEK)–Hangzhou–Beijing Daxing (PKX).
●    Transit accommodation service in Beijing is available only to transit passengers who travel on pre-booked eligible flights into and out of Beijing Capital International Airport.
●    Transit accommodation service in Chengdu is available only to transit passengers who travel on pre-booked eligible flights into and out of Chengdu Shuangliu International Airport.
●    Transit accommodation services for Chengdu (Tianfu) are only available to transit passengers traveling on pre-booked eligible flights into and out of Chengdu Tianfu International Airport.
●    Passenger requirements
      ♦  Passengers with O/I/X/N class tickets, award tickets, free tickets, infant tickets, children's tickets (with a separate child record number) and unaccompanied minors are not eligible to book transit accommodation services.
      ♦  In Shanghai, in addition to the ticket types listed above, transit accommodation is also not available to passengers transferring from domestic to domestic flights with fare class T tickets.
      ♦  In addition to the ticket types listed above, children's tickets are not eligible to book luxury transit accommodation services.
      ♦  The transit accommodation service may not be booked for infants, but infants can stay with an accompanying adult.
      ♦  For minors under 18 years of age who are checking into the hotel alone, please confirm in advance the check-in policy for minors with the hotel you have booked. The specific policy is subject to the requirements of each hotel. Air China shall not be held liable if you do not meet the relevant check-in policy for minors and are refused entry by the hotel.
●    Travel dates
The scheduled arrival time of the flight into the transit city: March 6, 2023 to December 31, 2023. (Beijing time)

●    Manual booking
When purchasing tickets, please ask the ticket sales staff to assist in booking the transit accommodation service or contact the Air China sales service hotline on 95583.
●    Self-service booking
After purchasing tickets, visit Air China's official website or the Air China app to make a reservation.
●    Hotel types
      ♦  First and Business Class adult passengers (fare codes F/A/J/C/D/Z/R) with international (regional) flight segments operated by Air China who are transiting in Beijing Capital International Airport, Chengdu Shuangliu International Airport, Chengdu Tianfu International Airport, or Shanghai, may contact the Air China Sales Service Hotline at 95583 to book a luxury (G1) transit hotel.
      ♦  Other passengers who meet the transit accommodation conditions can book an ordinary transit hotel. Where hotel occupancy permits, criteria for ordinary transit hotels suitable for passengers are as follows:
      A. First and business class passengers on the preceding or succeeding flight can book transit hotels in the G2/G3 group. They have priority in hotel and single room selection.
      B. Lifetime Platinum cardholders, Platinum cardholders, and Gold cardholders on an international (regional) preceding or succeeding flight and whose cabin is super economy/economy can book G2/G3 hotels and have priority in hotel and single room selection.
      C. Other passengers on an international (regional) preceding or succeeding flight and whose cabin is super economy/economy can book G2/G3 hotels.
      D. Other passengers for whom both of the connecting flight segments are domestic and both segments are premium economy class/economy class may book a G3 Air China partner hotel. Among these passengers, those with a PhoenixMiles Lifetime Platinum Card, Platinum Card or Gold Card will have priority in selecting a hotel. Priority is also given to single rooms.

●    The transit accommodation service is a complimentary service provided for customer convenience only. Air China is not obliged to offer this service for connecting flights, nor is this service bundled with paid flights. Passengers are not charged a fee for using this service, nor the cost of this service included in the ticket price or taxes paid by customers. Air China does not assume any liability for issues that relate to the service provider.
●    Due to the limited daily availability of rooms at partner hotels, it is not possible to ensure that all eligible customers can enjoy transit accommodation. Passengers are requested to make their reservation as soon as possible after confirming their itinerary. Passengers who meet the conditions for hotel selection and single rooms may choose a service of the corresponding standard, subject to hotel room availability. Passengers who do not meet the conditions may not specify their preferred hotel or choose a single room and will automatically be assigned a hotel by the system. If passengers who do not meet the conditions for hotel selection wish to change their hotel reservation, they may try booking again. However, Air China does not guarantee that the system can definitely change the hotel. If the hotel cannot be changed after attempting to re-book, the passenger may choose whether or not to continue using the service at their own discretion. Changes to hotel or room type should be made before the booking deadline.
●    Passengers need to book transit accommodation services through manual or self-service channels before the booking deadline. Passengers may only check in once a successful reservation has been made. Booking at the hotel is not permitted.
●    International arrival passengers are requested to confirm in advance that they meet the entry qualifications and to ensure that they have a valid entry and stay permit. Air China shall not be held liable for any failure to use the service due to the passenger not meeting entry qualifications.
●    If passengers require an extra bed, they are required to cover any additional charges.
●    For passengers who have booked transit accommodation services: if your connecting flight changes (such as date, time, fare class, itinerary, flight number, etc.), your booking may be canceled. Please confirm the validity of your booking. If, after your booking has been canceled and your flight has been rescheduled, you still meet the conditions for booking the product, please re-book the product before the booking deadline; you may only use the hotel once you have successfully made a reservation. If, after your booking has been canceled and your flight has been rescheduled, you no longer meet the conditions for booking the product, you will not be able to book and continue to use the product.
●    After arriving at the hotel, passengers must present the identification documents used to purchase their tickets, as well as any relevant boarding passes to verify their identity.
●    Hotel check-in and check-out times are determined by the hotel.
●    Passengers who have booked standard transit accommodation for Beijing (Capital), Chengdu (Shuangliu) and Shanghai should go to the Air China Transfer Service Counter upon arrival. The Transfer Service Counter will then contact the transit hotel to arrange transportation from the airport. If the Transfer Service Counter is closed, passengers may contact the transit hotel directly to arrange transportation using the contact details received upon successful completion of their booking, or contact the Air China Sales Service Hotline on 95583 as indicated on the reminder displayed at the Transfer Service Counter, so that Air China can arrange transportation to the hotel. Passengers arriving at Beijing Capital International Airport Terminal 2 do not need to go to the Air China Transfer Service Counter upon arrival. Passengers who have already booked the Air China transit accommodation service may contact the transit hotel directly to arrange transportation using the contact details received upon successful completion of their booking, or call the Air China Sales Service Hotline at 95583 so that Air China can arrange transportation to the hotel.
●    Passengers who have booked standard transit accommodation for Chengdu (Tianfu), Hangzhou, Tianjin, Chongqing and Wenzhou may contact the transit hotel directly upon arrival to arrange transportation using the contact details received upon successful completion of their booking, or contact the Air China Sales Service Hotline at 95583 so that Air China can arrange transportation to the hotel.
●    Passengers who have booked luxury transit accommodation at the Crowne Plaza Beijing International Airport in Beijing (Capital) do not need to go to the Air China Transfer Service Counter upon arrival. These passengers may contact the hotel directly upon arrival to arrange transportation using the contact information received upon successful completion of their booking, or contact the Air China Sales Service Hotline at 95583 so that Air China can arrange transportation to the transit hotel. Free airport transfers are not available to passengers who have booked the Boyue Beijing Hotel at the present time. Passengers are asked to make their own arrangements for transportation between the airport and the hotel.
●    Passengers who have booked luxury transit accommodation in Chengdu (Shuangliu) and Shanghai do not need to go to the Air China Transfer Service Counter upon arrival. Passengers may contact the transit hotel directly to arrange transportation using the contact details provided upon successful completion of their booking, or contact the Air China Sales Service Hotline at 95583 so that Air China can arrange transportation to the hotel.
●    Passengers who have booked luxury transit accommodation in Chengdu Tianfu are not provided with airport transfer service as the Chengdu Joyhub Air Hotel is located in the central core area of Terminals 1 and 2 of Chengdu Tianfu International Airport. Please proceed to the hotel on your own upon arrival.
●    Only one value-added service product can be booked for each flight segment on the ticket. Products such as Transit Accommodation, Transit Lounge, Luxury Car Transfer and Ground-Air Connection cannot be booked together.
●    For the transit accommodation service enquiries, passengers can call the Air China Sales and Service Hotline at 95583.
●    City transit hotel information. (Due to factors such as hotel cooperation, the hotels for which the service is available may be adjusted at any time. For details, please refer to the actual services provided by the system during booking.)

Transit City(airport)	Hotel Name and Group	Contact Number	Hotel Address
Beijing (Capital)	Beijing Aulympic Airportel (G3)	0086-10-64548082（reception） 0086-13370155376（terminal 2 pickup） 0086-13370155372（terminal 3 pickup）	36 Xiaotianzhu Road, Shunyi District, Beijing
	Beijing Airport Lanwan International Hotel (G3)	0086-10-64568436（reception） 0086-13522197905（terminal 2 pickup） 0086-13366775944（terminal 3 pickup）	22, Tianzhu East Road, Shunyi District, Beijing
	Beijing Kaisheng Xingfeng International Hotel (G2)	0086-10-84456688（reception） 0086-18201622600（airport pickup）	2, Tianzhu East Road, Tianzhu Town, Shunyi District, Beijing
	Beijing Fuyong Yulong International Hotel (G2)	0086-10-80491999（reception） 0086-13260491999（airport pickup）	1, Ronghui Park, Airport Industrial Street, Shunyi District, Beijing
	Crowne Plaza Beijing International Airport (G1)	0086-10-58108888（reception） 0086-10-58108114（concierge） 0086-15601017671（concierge）	60, Fuqian 1 Street, Tianzhu, Shunyi District, Beijing
	Boyue Beijing Hotel (G1)	0086-10-64689999	36 Xiaoyun Road, Chaoyang District, Beijing
Chengdu (Shuangliu)	Chengdu French Theme Gold Palace Hotel(G3)	0086-28-69286777	52, Longqiao Road, Dongsheng Town, Shuangliu District, Chengdu
	Chengdu Haotian Guotai Hotel(G3)	0086-28-85715555	718, Shangdu Road, Dongsheng Street, Shuangliu District, Chengdu
	Holiday Inn Chengdu Airport (G1)	0086-28-62289999	62, Airport South Forth Road, Shuangliu District, Chengdu
Chengdu (Tianfu)	Chengdu Jianyang Derunda Hotel(G3)	0086-28-27331111	326, Fengshan Road, Jiancheng Subdistrict, Jianyang, Chengdu
	Chengdu Joyhub Air Hotel (G1)	0086-28-86908888	1, Yunyue Road, Eastern New Area, Jianyang, Chengdu
Shanghai	Rezen Select Hotel (Chuansha Branch, Shanghai International Tourism and Resort Zone) (G3)	0086-21-61189266	No. 58, Lane 1136, Miaojing Road, Chuansha New Town, Pudong New Area, Shanghai
	Skybird Hotel (Shanghai Pudong International Airport, Chuansha Metro Station) (G3)	0086-21-55698958	No. 5533 Chuansha Road, Pudong New Area, Shanghai
	Ramada By Wyndham Shanghai Pudong(G1)	0086-21-68969666	958, Shixin Road, Shanghai Pudong
Hangzhou	Hanting Premium Hotel Hangzhou Xiaoshan International Airport (G3)	0086-571-82595688 ext.0	No. 191, Sunjianong Village, Guali Town, Xiaoshan District, Hangzhou
	Lifeng Hotel Xiaoshan Airport Branch (G3)	0086-571-83532888	No. 177 Hongshan Avenue, Hongshan Farm, Xiaoshan District, Hangzhou
Tianjin	Holiday Inn Express Tianjin Airport (G3)	0086-22-58992288 ext.0	No.1 Auto Park South Road, Airport Economic Area, Tianjin
	Gelin Hemei Business Hotel (Tianjin Binhai International Airport Subway Station) (G3)	0086-22-24906669	No. 2, West 2nd Road, Tianjin Binhai International Airport East Zone, Tianjin
Chongqing	Chongqing Yubei Xinhua Hotel (G3)	0086-23-67369666（reception） 0086-23-67808533（pickup）	138 Shuanglong Avenue, Yubei District, Chongqing
	Shengming International Hotel, Chongqing (G3)	0086-23-67360888（reception） 0086-19112809008（pickup）	236 Lianggang Avenue, Huixing Community, Yubei District, Chongqing
	Elong Etang Hotel (Chongqing Jiangbei International Airport Hotel) (G3)	0086-23-88791888（reception） 0086-13883303557（pickup）	No. 5 Linghang South Road, Yubei District, Chongqing
Wenzhou	Lavande Hotel (Wenzhou Airport Hotel) (G3)	0086-577-86068777（reception） 0086-15356527118（pickup）	Building 1,No. 5199 North Binhai Avenue, Haibin Community, Longwan District, Wenzhou
	Wenzhou Hangbin International Hotel (G3)	0086-577-88758888（reception） 0086-18967797908（pickup）	No. 299 Yongning West Road, Yongzhong Community, Longwan District, Wenzhou

●  At Beijing Capital International Airport, eligible passengers will have the opportunity to enjoy one time free time-based transit lounge.
●  Amenities
    Beijing Capital International Airport:
    ♦ Guestrooms, for up to 4 hours (reservation required at the time of visit)
    ♦ Public zone, for an unlimited length of time
    ♦ Free shower
    ♦ Internet access
    ♦ Free snacks and beverages

●  Tickets
      ♦  Passengers must hold a connecting flight ticket whose ticket number begins with “999.”Passengers must hold a connecting flight ticket with two or more segments booked under the same reference number and ticket number. Alternatively, passengers may hold multiple tickets with consecutive ticket numbers if they booked too many segments.
      ♦  Both inbound and outbound segments must bear the CA airline code.
      ♦  The transit Lounge service is only supported for connecting flight tickets in which the preceding flight arrives in the same city and the same airport as the subsequent flight. For example, a ticket itinerary with connecting flight of Harbin–Beijing Daxing (PKX)//Beijing Capital (PEK)–London is not eligible for this product.
      ♦  This product cannot be booked if the place of departure of the preceding flight is the same airport, or a different airport in the same city, as the destination of the subsequent flight. Examples are Hong Kong–Beijing Capital–Hong Kong, and London Heathrow (LHR)–Beijing Capital–London Gatwick (LGW).
      ♦  Both inbound and outbound flights may be operated by Air China, Shandong Airlines or Shenzhen Airlines, providing they meet the following requirements.

Transfer type	Inbound segment Operating carrier	Outbound segment Operating carrier
Domestic to International	Air China	Air China
	Shandong Airlines	Air China
	Shenzhen Airlines	Air China
International to International	Air China	Air China

●  Connections
      ♦  Connecting flights transiting through Beijing Capital International Airport, i.e. domestic segments to international segments , and international segments to international segments.
●  Flights
      ♦  The onward international flight does not contain a domestic flight segment.
      ♦  The service is not applicable to Air China’s international flights that depart from T3C/T3D of Beijing Capital International Airport.
●  Connecting time
      ♦  Connecting time of at least 4 hours and up to 24 hours.
●  Booking deadline
      ♦  Passengers should book the service before the flight to the transit city departs.
●  Passengers
      ♦  Passengers with O/I/X/N class tickets, award tickets, free tickets, infant tickets and unaccompanied minors are not eligible to book transit lounge services.
      ♦  Reservation for the service cannot be made for infants, but infants can access the lounges for free with the adults.
●  Date requirements
      ♦  The scheduled arrival time of the flight at the transit city must be between November 1 and December 31, 2023. (Beijing time)

●    Manual booking:
When purchasing tickets, please ask the ticket sales staff to assist in booking the transit lounge or contact the Air China sales service hotline on 95583.
●    Self-service booking:
After booking, visit Air China's official website or the Air China app to make a reservation.

●  The transit lounge service is a complimentary service provided for customer convenience only. Air China is not obliged to offer this service for connecting flights, nor is this service bundled with paid flights. Passengers are not charged a fee for using this service, nor the cost of this service included in the ticket price or taxes paid by customers. The international transit lounge service in Beijing is conceived by Air China only to make passengers’connections easier and arrange a location for rest for passengers. Air China will not be held responsible for any problems that could occur during the service delivery by the service supplier.
●  The space of the transit lounges is limited. Advance reservation is required.
●  Passengers should book the service through a manual or self-service channel before the flight to the transit city departs. The service is only available to passengers who have booked successfully. Passengers without a successful booking may not enter the transit lounge.
●  For passengers who have booked transit lounge services: if your connecting flight changes (such as date, time, fare class, itinerary, flight number, etc.), your booking may be canceled. Please confirm the validity of your booking. If, after your booking has been canceled and your flight has been rescheduled, you still meet the conditions for booking the product, please re-book the product before the booking deadline; you may only use the product once you have successfully made a reservation. If, after your booking has been canceled and your flight has been rescheduled, you no longer meet the conditions for booking the product, you will not be able to book and continue to use the product.
●  When arriving at the lounge, passengers must provide the ID document used to purchase their ticket and the boarding pass for the relevant flight segment so that staff can verify the passenger's identity. The transit lounge service is only available after successful verification.
●  The number of guestrooms in a lounge is limited, which makes it impossible to guarantee that a passenger’s need is always been met. The passenger who needs one should make the request at the time of lounge visit.
●  Only one value-added service product can be booked for each flight segment on the ticket. Products such as Transit Accommodation, Transit Lounge, Luxury Car Transfer and Ground-Air Connection cannot be booked together.
●  For the transit lounge service enquiries, passengers can call the Air China Sales and Service Hotline at 95583.
●  Suppliers and locations of the lounges.
   ♦  Beijing Capital International Airport -Hourly lounge at Terminal 3:
       Location: Across from Boarding Gate E10, Level 2, T3E (International Departures) , Beijing Capital International Airport
       Operating Hours: 24 hours
       Tel: 0086-10-64532621

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Passengers who purchase tickets for select fare classes on select flights operated by Air China are eligible to reserve a Ground-Air Connection Service for a free transfer from the airport to select cities in the local area. Ground-air connection services include transit via bus and metro. Plenty of choices for convenient travel! Due to the limited number of seats on partner ground transportation carriers, we cannot guarantee that all eligible passengers will be able to enjoy a Ground-Air transportation service, only available while stocks last. Please make your reservation as soon as possible after confirming your itinerary.

1. Eligible flights: CA-coded flights operated by Air China; codeshare flights not eligible.
2. Eligible tickets: Domestic or international tickets with numbers beginning “999.”
3. Eligible passengers: Adults and children.
4. Booking channels:
(1) Bus via the Air China website, Air China app, any Air China ticket office or via the Air China sales service hotline: 95583.
(The Beijing air-bus service route can only be booked through the Air China mobile app and the Air China Alipay/WeChat applet.)
(2) Metro via the Air China app.
5. Booking deadline:
(1) Air-Bus Connection Service: Before flight departure. (The Beijing air-bus service routes must be booked 30 days(inclusive) before flight departure.)
(2) Integrated Air-Rail Service: Before the procedure of boarding flight.
6. Seat reservations:
(1) Passengers can reserve seats on bus routes operating in the Shanghai area. Bus seat reservations must be completed two days prior to 12:00 AM on the intended travel date. Passengers traveling on China's National Day or during the Chinese New Year period must complete their seat reservation seven days prior to 12:00 AM on the intended travel date. Passengers can reserve seats on bus routes operating in the Chongqing area. Bus seat reservations must be completed by the passenger 24 hours before the intended travel time by contacting the bus operator directly.
(2) Passengers may not: reserve seats on bus routes other than those indicated above, make a bus seat reservation outside of the booking deadlines indicated above. In these cases, passengers should follow the instructions of station staff to board an available bus.
7. Air–Bus Connection Service Routes

Bus Route	Applicable Flight Type	Classes Covered	Reservation Deadline (Travel Date)
Beijing Capital International Airport – Beijing South Railway Station /Tongzhou (both directions)	Domestic, International and regional flights	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W, S, T, L, P, K	December 31, 2023
Shanghai Pudong International Airport– Shanghai Hongqiao Airport Bus Line 1 (both directions)	Domestic flights in China	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W, S, T, L, P, K	December 31, 2023
	International and regional flights	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W, S, T, L, K
Shanghai Pudong International Airport–Suzhou / Nantong / Qidong /Wuxi /Changzhou /Cixi /Jiangyin (both directions) Shanghai Pudong International Airport–Hangzhou (one way only)	Domestic flights in China	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W	December 31, 2023
	International and regional flights	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W, S, T, L, K
Hangzhou Xiaoshan International Airport - Qingtian (both directions)	International and regional flights	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W, S, T, L, K	December 31, 2023
Chongqing Jiangbei International Airport - Fuling /Luzhou /Zigong (both directions)	Domestic flights in China	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W	December 31, 2023
	International and regional flights	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W, S, T, L, P, K
Guangzhou Baiyun International Airport - Dongguan /Zhongshan /Jiangmen /Qingyuan (both directions)	Domestic, International and regional flights	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W, S, T, L, P, K	December 31, 2023
Changsha Huanghua International Airport - Zhuzhou /Changsha South Railway Station / Changsha Railway Station (Shanshui Hotel) (both directions)	Domestic, International and regional flights	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W, S, T, L, P, K	December 31, 2023
Changsha Huanghua International Airport - Changsha West Bus Station (one way only)
Baoding - Beijing Daxing International Airport (one way only)	Domestic, International and regional flights	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W, S, T, L, P, K	December 31, 2023

Note:
(1) The flight types refer to domestic, international and regional flights departing from or arrival at the city where the airport is located.
(2) Shanghai Pudong International Airport routes apply only to China domestic, international and regional flights departing from or arriving at Shanghai Pudong Airport.

8、Integrated Air-Rail Service Routes

Metro Route	Applicable Flight Type	Classes Covered	Reservation Deadline (Travel Date)
Beijing Daxing International Airport	China domestic, international and regional flights	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W, S, T, L, P, K	December 31, 2023
Beijing Capital International Airport	China domestic, international and regional flights	F, A, J, C, D, Z, R, G, E, Y, B, M, U, H, Q, V, W, S, T, L, P, K	December 31, 2023

1. The product can only be used by the passenger themselves.
2. Due to the limited number of seats on partner ground transportation carriers, we cannot guarantee that all eligible passengers will be able to enjoy a Ground-Air transportation service, only available while stocks last. Please make your reservation as soon as possible after confirming your itinerary.
3. The rules for the use of ground transportation services by infants, passengers who are pregnant, sick or injured, passengers with disabilities and other passengers requiring special assistance differ from the airlines’ rules regarding these passengers. Therefore, passengers requiring special assistance should refer to the ground transportation operator's rules and requirements.
4. Ground transportation services are subject to changes due to the latest epidemic prevention and control requirements in the local area, relevant policies of the ground transportation operator, weather conditions, road conditions, and other unavoidable conditions. These changes may include travel routes, times and the period of validity. Prior to making a purchase or reservation, passengers are urged to consult the ground transportation operator for the latest information. Passengers should refer to the booking confirmation through the relevant booking channel. The bus information provided by Air China is for reference only. Passengers should allow a suitable amount of time for their trip, to avoid any possible delays.
5. Air China is not liable for flights missed due to passengers not allowing sufficient transfer time, ground transportation delays or other unavoidable conditions.
6. Legal liabilities during the ground travel segment will be borne by the ground transportation operator. Air China is not responsible for any theft, accidental injury or loss of luggage.
7. Only one value-added service product can be booked per flight segment, for instance: The flight segment is Beijing Daxing–Shanghai Pudong–Paris, you can only choose to book the air-rail transportation section for Caoqiao Station–Beijing Daxing Station or the bus transportation section for Pudong Airport–Hangzhou Station, simultaneous bookings are not allowed, and you are not permitted to book an additional transit accommodation, transit lounge or luxury car transfer.
8. Passengers should scan the QR code in the order within the two-day validity based on the booked date to take the bus for the Beijing flight-bus service routes. A screenshot of the QR code needs to be taken, or the code printed out, in order to use it.
9. Passengers cannot accumulate PhoenixMiles for ground transportation segments, nor can they redeem PhoenixMiles for ground transportation segments.
10. Passengers making a bus transportation service reservation should arrive at the corresponding station at least 30 minutes before the scheduled departure time of the bus. In order to board the bus, passengers are required to present a valid ID document for inspection. For passengers who are unable to arrive at the bus terminal on time, staff will arrange transportation on a later bus. If a passenger misses the last bus, any alternative travel or accommodation arrangements must be made at their own expense.
11. Once the bus counter staff verifies a passenger's ticket by scanning it or checking it manually, the passenger is deemed to have boarded the bus. The ticket is then valid on the boarding date only and can no longer be altered. A passenger may change to another bus only if a seat is available on other buses on the same route.
12. Interline passengers with a transit time of more than 6 hours can book the Ground-Air Connection Service.
13. For metro transportation service reservations, passengers should follow the relevant instructions in the Air China app to make and use their reservation.
14. In the event of any changes to your flight or ticket, such as itinerary, fare class, date or time, please confirm the validity of your booking. If your booking is canceled, please rebook the product.
15. In the event of ticket refunds, the associated products will be canceled at the same time and cannot be used.
16. Air China Air–Bus Connection Service—Bus Station Information

Air China Air–Bus Connection Service—Bus Station Locations and Contact Details
City (Station)	Ticket Collection Point		Contact Details
Beijing (Capital)	Terminal 2: 1F, Beijing Capital International Airport Terminal 2 Terminal 3: 1F, Beijing Capital International Airport Terminal 3		010-64558720 010-64378900
Beijing South Railway Station	North passageway A, Beijing South Railway Station
Tongzhou	Beijing Asia Pacific Garden Hotel, No. 103 West Yuqiao Road, Tongzhou District, Beijing
Shanghai	Pudong	Intercity Line: Service desk at long-distance bus station, Shanghai Pudong International Airport (Terminal 2, Wuzhou North Road near Feizhou Street)	021-68345743
		City Airport Line 1: Airport Bus Line Dispatch Center, 1F, Shanghai Pudong International Airport Terminal 1	021-68346612
	Hongqiao	Airport Bus Line 1 Waiting Room, 1F, Shanghai Hongqiao International Airport Terminal 2	021-34661553
Suzhou	Service Desk, City Air Terminal, 2F, Suzhou North Square Bus Station (1455 Suzhan Road, City Air Terminal, West Side of Suzhou Railway Station North Sq)		0512-65231774
Nantong	Main service desk in the ticketing lobby of Nantong East Bus Terminal (153 Qingnian Middle Road, Nantong)		0513-55009522
Qidong	Main service desk in the ticketing lobby of Qidong Bus Terminal (1198 Jianghai North Road, Qidong)		0513-80921168
Wuxi	Wuxi Bus Terminal (No. 227 Xihu West Road, Wuxi)		0510-82588188
Changzhou	Changzhou Bus Terminal (No. 51 Zhulin West Road, Tianning District, Changzhou)		0519-88880012
Cixi	Service desk at Cixi Bus Center Terminal		0574-63951699
Jiangyin	Service desk in the Jiangyin Bus Terminal		0510-86888111
Hangzhou	To Shanghai Pudong Airport direction	Hangzhou Changyun Wulinmen Post Station (372 Stadium Road, Gongshu District, Hangzhou City)	0571-87793133
	To Qingtian direction	Bus Station Ticket Office, Terminal T4, Hangzhou Xiaoshan International Airport	13567618000
Qingtian	Station Director’s Office, Qingtian Gaowan Passenger Transportation Center		13884378588
Chongqing	Chongqing Flight Member Service Counter in Terminal 3 of Chongqing Jiangbei International Airport (approximately 200 m to the left from the Domestic Arrivals Exit)		Fuling Route: 13709461111
			Luzhou Route: 18608301618
			Zigong Route: 0813-8101420
Fuling	Fuling Gaoshanwan Passenger Terminal (main passenger waiting room for airport express line)		13709461111
Luzhou	Luzhou Zhongshi Times Square		18008211666 18090861199
Zigong	Luzhou Yunlong Airport Departure Lounge at Zigong General Bus Station		0813-8209777
Guangzhou	Area A: Airport Express Ticket Counter, Gate A11, Arrival Area A, Guangzhou Baiyun International Airport Terminal 1 Area B: Airport Express Ticket Counter, Gate B5, Arrival Area B, Guangzhou Baiyun International Airport Terminal 1		020-36063156
Dongguan	Service Desk 1, Nancheng Terminal, CBD International Airport, 1 Hongcheng Hardware City, Dongguan Avenue, Dongguan		0769-23151111
Zhongshan	Yifeng International Plaza, West District, Zhongshan (1F, 6 Cuifeng Road, West District)		0760-88880777
Jiangmen	188 Fazhan Avenue, Pengjiang District, Jiangmen, Jiangmen Gladden Hotel, left-hand side of lobby		0750-3166333
Qingyuan	No. 1, 1F, Holyton International Hotel, 35 Beijiang 2nd Road, Qingyuan		0763-3869996
Changsha	Bus ticket counter next to Door 3, Arrivals Hall, Terminal 1, Changsha Huanghua International Airport		0731-84798076
Zhuzhou	Zhuzhou Central Bus Station: 1 Xinhua West Road, Hetang District, Zhuzhou		0731- 28413191
	Zhuzhou Chain Factory Station: 52 Hongqi North Road, Shifeng District, Zhuzhou		17352706512
	Zhuzhou City Air Terminal: 1F, Building B2 South, "Railway Smart Valley Phase II", Liancheng Road, Shifeng District, Zhuzhou		0731-22761222 0731-22761333
Changsha South Railway Station	(Huanghua International Airport bus) Entrances 1–66, East Plaza, Changsha South Railway Station, Huahou Road, Yuhua District, Changsha		18273096678
Changsha Railway Station (Shanshui Hotel)	Airport bus ticket counter, Shanshui Trends Hotel (formerly Civil Aviation Hotel), 47 Wuyi East Road, Changsha		0731-84129201
Changsha West Bus Station	53 Fenglin 3rd Road, Yuelu District, Changsha		0731-88708716
Baoding City Terminal	670 Jianhua Avenue, Baoding (50 meters’ walk south of the traffic lights at the old Baoding train station, located on the western side of the road)		0312-2018080 0312-2028080

Note: The information above is for reference only, and is subject to change without prior notice. Please refer to the information provided by the specific station.