Hearing impairment

Hearing-impaired passengers refer to passengers who are deaf or have severe hearing impairments. To ensure a smooth journey, we provide free guidance and assistance services for visually impaired passengers traveling alone. This service can be reserved through Air China's website, Air China app, Air China hotline, Air China ticketing offices, and our authorized airline sales agents.

1) Applicable to point-to-point direct flights (including stopover flights) operated by Air China and bearing Air China flight numbers.

2) Applicable to domestic, international, and regional connecting flights operated by Air China with Air China flight numbers, with the entire journey operated by Air China and transiting through Beijing Capital International Airport, Chengdu Shuangliu International Airport, Chengdu Tianfu International Airport, or Shanghai Pudong International Airport, and meeting the following requirements:

(a) The choice of connecting flights must meet the requirements of connecting time.

(b) Connecting flights with connecting time within 24 hours (inclusive) on the same day.

(c) Connecting flights with overnight layover time of more than 2.5 hours (inclusive) but not exceeding 4 hours.

(d) Must transit at the same airport (including different terminals of the same airport).

(e) Domestic continuation flights cannot choose the last flight of the day (except for cases where there is only one flight on the same day).

3) Applicable to all aircraft types operated by Air China.

At least 2 hours (including) before the estimated departure time of the flight.

1) For safety reasons, hearing-impaired passengers under the age of 16 are not allowed to travel alone and must be accompanied by an adult who is at least 18 years old and has full legal capacity. Hearing-impaired passengers are also not allowed to sit in emergency exit seats.

2) To provide better service, there may be certain limitations on the number of special service requests accepted for each flight. Please refer to the actual service application situation.

1) If you need to cancel the service, you can do so through the original channel of application, Air China ticketing offices, or authorized sales agents.

2) If you need to change the flight and service, you should cancel the service first and then reapply.

Hearing-impaired passengers who have completed the necessary procedures should arrive at the check-in counter at least 2 hours before the estimated departure time of the flight.