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Home > General conditions for international transportation of passengers and luggage
ARTICLE 3 - TICKET

3.1 General
3.1.1 We will provide carriage only to the passenger named on the ticket, and you may be required to present your valid ID.
3.1.2 A Ticket is not transferable.
3.1.3 Some tickets sold at discounted fares may be partially or completely non-refundable. You should choose the fare that best suits to your needs.
3.1.4 If your ticket, as described in 3.1.3 above, which is completely unused or partially unused, and you are unable to travel due to Force Majeure, you shall inform us accordingly as soon as possible and provide us with the proof of the Force Majeure. We will grant a refund to you after deducting all reasonable fees. For the non-refundable amount, we will provide you with a certificate which can be used on our flights or in exchange for our related services.
3.1.5 The ticket is and remains at all times the property of the issuing carrier.
3.1.6 Except in the case of an electronic ticket, you shall not be entitled to be carried on a flight unless you present a valid ticket containing the flight coupon for that flight and all other unused flight coupons and the passenger coupon. In addition, you shall not be entitled to be carried if the ticket presented is mutilated or if it has been altered other than by us or our authorized sales service agents. In the case of an electronic ticket, you shall not be entitled to be carried on a flight unless you provide a valid electronic ticket that has been duly issued with your name indicated on it and your valid travel document used at the time of ticket purchase.

3.2 Period of validity
3.2.1 Except as otherwise provided for in the ticket, these Conditions of Carriage, or in applicable tariff rules (tariff rules can contain the limitations on the validity of a ticket, and in that case such limitation will be shown on the ticket), a ticket is valid for:
3.2.1(a) one year from the commencement of travel, provided travel commences within one year from the date of ticket issuance; or
3.2.1(b) one year from the date of ticket issuance, provided no portion of the ticket is used.
3.2.2 The validity period of ticket starts from 00:00 (included) of the next day after the issuance of the Ticket or commencement of travel and ends before 24:00 (excluded) on the day of expiration of the ticket.

3.3 Extension of the validity period of ticket
3.3.1 If you are unable to commence your travel within the validity period of your ticket for one of the following reasons on our part, the validity period of your ticket can be extended to the first subsequent flight on which a seat in the class of service you have paid for is available:
3.3.1.1 We have canceled the flight on which you have a reservation;
3.3.1.2 The Agreed Stopping Places of the flight we have canceled include your origin, destination or stopover.
3.3.1.3 We fail to operate the flight according to the flight schedule within a reasonable period of time;
3.3.1.4 We have caused you to miss your connecting flight on which you have a reservation;
3.3.1.5 We have changed the class of service you have paid for;
3.3.1.6 We are unable to provide a seat in the class of service you have paid for.
3.3.2 If you hold a ticket of ordinary fare and are unable to travel within the validity period of your ticket because we cannot provide a seat in the class of service you have paid for, the validity period of your ticket can be extended to the first subsequent flight on which a seat in the class of service you have paid for is available, but the extension shall not exceed 7 days.
3.3.3 If, after having commenced your journey, you are unable to continue your travel within the period of validity of the ticket by reason of illness, we may extend, at the point where your journey was interrupted, the validity period of your ticket to when you become fit for travel again or to when our first flight after such date on which a seat for you is available in the class of service for which the fare has been paid. Such illness shall be attested to by a medical certificate issued by a medical institution recognized by us. Where the unused portion of your ticket contains one or more Stopovers, the validity period of such ticket can only be extended by no more than three months from the date of the issuance of the medical certificate by such medical institution. In these circumstances, we will similarly extend the period of validity of Ticket of your close relatives that accompany you during the travel.
3.3.4 In the event of death of a passenger in the course of travel, the tickets of the persons accompanying the passenger can be modified with the minimum stay waived or the period of validity of their tickets extended. In the event of a death in the immediate family member of a passenger who has commenced travel, the validity of the passenger’s ticket and those of his or her immediate family members who are accompanying the passenger, can likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be longer than forty-five (45) days from the date of the death shown on the death certificate.

3.4 Sequence and use of coupons
3.4.1 The ticket you have purchased is valid only for the transportation shown on the ticket, from the place of departure via any agreed stopping places to the final place of destination. The fare you have paid is based upon our tariff and is for the transportation as shown on the ticket. The fare forms an essential part of our contract with you. All the coupons of the ticket must be used in sequence provided in the ticket when issued. If the coupons are not used in the sequence provided in the ticket when issued, we will calculate the fare again based on your actual travel.
3.4.2 Should you wish to make any changes to your flight, you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new fare or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure, you must contact us as soon as practicable and we will use reasonable efforts to transport you to your next Stopover or final destination, without recalculation of the fare.
3.4.3 Should you change your transportation without our consent, we will determine the fare based on your actual travel. The fare you are required to pay based on your actual travel refers to the fare you are supposed to pay when making a ticket reservation on the actual travel. If such fare is higher than the amount you have paid for your current ticket, you will have to pay the difference between the fare you have paid and the new fare applicable to your new travel, and then we will provide you with the subsequent transportation services. The unused coupons of your ticket cannot be used anymore.
3.4.4 Some changes in ticket such as changes in the place of departure or the direction of travel could result in an increase in the fare. Many fares are valid only on the dates and for the flights shown on the ticket, and no changes in such tickets are allowed or changes are allowed only after the applicable fees are paid.
3.4.5 Each flight coupon contained in your ticket shall indicate the class of service, flight date and flight number, and will be accepted for transportation after a seat has been reserved. If you hold an open-date ticket, reservation can be made subject to our tariff rules and the availability of seats on the flight requested.
3.4.6 In the event you do not show up for any flight on which you hold a reservation and fail to inform us in advance, we may cancel your return or onward reservations shown in your ticket. However, if you have informed us in advance, we will not cancel your reservation on the subsequent flight subject to your request.

3.5 Name of the carrier
Our name will be shown as our Airline Designator Code or in other forms of abbreviation on the ticket.

 
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