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Home > General conditions for international transportation of passengers and luggage

5.1 Methods of ticket reservation and purchase
You can reserve and purchase ticket through our website, mobile apps, our service hotlines, any of our ticketing offices or any of our Authorized Sales Service Agents as well as other channels recognized by us.

5.2 Requirements on reservation
5.2.1 We or our Authorized Sales Service Agents will keep a record of your flight reservation. Upon request we will provide you with written confirmation of your reservation.
5.2.2 The conditions of use of certain fares contain provisions which limit or exclude any change to or cancelation of your reservation on your part. We or our authorized sales agents will keep you informed of these conditions of use of fares when you purchase your ticket.

5.3 Ticketing time limit
You should pay for your ticket within the ticketing time limit specified by us or our Authorized Sales Service Agents. Otherwise, we will cancel your reservation. At the time of reservation, we or our Authorized Sales Service Agents will advise you of such ticketing time limit.
You must produce your valid ID at the time of ticket purchase. The valid ID you use at the time of ticket purchase must be the same as that you use at the time of check-in.

5.4 Personal data
You recognize that personal data has been given to us in connection with your travel for the purposes of making a reservation, purchasing a ticket, obtaining ancillary services, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies. For these purposes, you agree that we retain and use such data and to transmit it to our related government agencies, Authorized Sales Service Agents, Authorized Ground Handling Agents, other carriers or the providers of the above-mentioned services. We will properly keep confidential the personal data you provide to us.

5.5 No particular seat requested or assigned is guaranteed
We will do our best to meet your advance seating request, however we cannot guarantee that we can provide any specific seat to you. For operational, safety or security reasons, we reserve the right to assign or reassign seats at any time, even after boarding of the aircraft.


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