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Home > General conditions for international transportation of passengers and luggage

7.1 Right to refuse carriage
In the exercise of our discretion, we can refuse to carry you or your baggage after advising you of such refusal. In such a circumstance, you have the right to get a refund on your ticket. We can refuse to carry you or your baggage for any one or more of the following reasons:
7.1.1 The carriage of you or your Baggage is in violation of any applicable laws, regulations, or orders of the country or region to be flown from, to or over;
7.1.2 The carriage of you or your Baggage may endanger or affect the safety, health, convenience, comfort of other passengers or crew members;
7.1.3 The carriage of any baggage or articles requested by people whom you do not know of.
7.1.4 Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, passengers, crew members, or property;
7.1.5 You have committed misconduct during the transport by air ever before, and we have reason to believe that such misconduct could occur again;
7.1.6 You have refused to submit to a security check;
7.1.7 You have not paid the applicable fare, taxes, fees or charges;
7.1.8 You fail to present your valid travel document, or the valid travel document you present is not the same as that you present at the time of electronic ticket purchase, or you seek to enter or make a transit through a country or region without a valid travel document, or you destroy your travel document during the flight, or you refuse to leave your travel document to the flight crew for safekeeping when requested;
7.1.9 You present a ticket that has been acquired unlawfully, or has been purchased from an entity other than us or our Authorized Sales Service Agents, or has been reported as being lost or stolen or is a counterfeit, or you cannot prove that you are the person named in the ticket;
7.1.10 You have failed to comply with the requirements set forth in Article 3.4 above concerning coupon sequence and use, or you present a ticket which has been issued or altered in any way, other than by us or our Authorized Sales Service Agents, or the ticket is mutilated;
7.1.11 You fail to observe our instructions with respect to safety or security;
7.1.12 You fail to observe the rules for non-smoking on board our aircraft or the use of electronic equipment on board our aircraft;
7.1.13 You fail or refuse to obey the instructions of our crew members.

7.2 Restricted carriage
7.2.1 Passenger who travels with infant, unaccompanied minor, disabled person, pregnant woman, person with illness or other types of passenger who need special assistance can be accepted for carriage, provided we are informed in advance, our Conditions of Carriage are met, and we give our prior consent and make arrangements in advance.
7.2.2 Carriage of children
A child who has attained the age of two(2) and is under the age of five(5) can travel but must be accompanied during travel by an adult who has attained the age of eighteen(18) and has full civil capacity. When a child is accompanied by an adult passenger during travel, a ticket in the same class of service as the ticket of the accompanying adult must be purchased for the child.
A child who has attained the age of five(5) but is under the age of twelve(12) can travel alone without being accompanied by an adult passenger, provided our prior consent is granted, the applicable unaccompanied ticket is purchased and the unaccompanied minor service fee is paid. There is an upper limit on the number of unaccompanied minors who have attained the age of five(5) but are under the age of eight(8) allowed on each flight. Therefore, we have the right to refuse carriage of one or more unaccompanied minors.
A teenager who has attained the age of twelve(12) but is under the age of eighteen(18) can travel alone and can request unaccompanied minor service. For related rules on the carriage of unaccompanied minor, please check with us, our Authorized Sales Service Agents or our Authorized Ground Handling Service Agents.

7.3 Refund in the case of refused carriage
A refund can be made to any person who is refused carriage or whose reservation is cancelled for any reason specified in the preceding paragraphs of Article 7 in accordance with Article 11.3.

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