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Home > General conditions for international transportation of passengers and luggage

8.1 Restrictions on the packing, volume and weight of baggage
8.1.1 Checked baggage Your checked baggage should be packed, locked and bundled properly and securely enough to sustain pressure for safe handling and carriage under normal conditions. Failure to meet our requirements on packing might result in our refusal to carry your baggage, or even if we accept your checked baggage for carriage, we will not be responsible for making compensation to you for any possible damage that might occur as a result of such failure. You should mark the inside and outside of your checked baggage with your name or other personal labels. Upon delivery to us of your baggage which you wish to check in, we will issue a baggage identification tag for each piece of your checked baggage. Checked baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on alternative flight. If your checked baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance. We will specify the maximum weight and/or dimensions of your ordinary checked baggage. The weight of each piece of checked baggage shall not exceed 32 kilos (70 lb.), and the linear dimensions (sum of the length, width and height) of each piece of checked baggage shall not exceed 203 centimeters (80 in.). Any ordinary checked baggage in excess of the above limits shall be carried as cargo. Baggage whose weight is less than 2 kilos (4 lb.) or whose linear dimensions (sum of length, width and height) are less than 60 centimeters (24 in.) shall not be carried as checked baggage.
8.1.2 Unchecked baggage Hand baggage
We will specify the maximum dimensions and/or weight of hand baggage taken into the cabin. Each First Class/Business Class passenger can carry two (2) pieces of hand baggage, with each weighing no more than eight (8) kilos (17 lbs.). Each Economy Class passenger can carry up to one piece of hand baggage that weighs no more than five (5) kilos (11 lbs.). The linear dimensions of each piece of hand baggage shall not exceed 55 centimeters (22 in.) in length, 40 centimeters (16 in.) in width and 20 centimeters (8 in.) in height, which ensures that the hand baggage can be stowed in the closed overhead compartment or fit under the seat in front of you onboard the aircraft. Any baggage that cannot be stowed in the overhead compartment or fit under the seat, or baggage that is overweight or oversized, or baggage that we consider could jeopardize safety should be carried as checked baggage. Extra seat baggage
If your baggage, like delicate musical instruments, is not suitable for carriage inside the cargo compartment and is not in compliance with the regulations specified in 8.1.1 and, you shall inform us in advance and take your baggage into the cabin as extra seat baggage subject to our consent, and the baggage occupying each seat shall weigh no more than 75 kilos (165 lbs.) and exceed the 100 cm (40 in.) in length, 60 cm (24 in.) in width and 40 cm (16 in.) in height. You shall pay for such baggage separately and take custody of such baggage by yourself.

8.2 Free baggage allowance and excess baggage
8.2.1 Free baggage allowance You can carry or check in some baggage, free of charge, subject to our conditions and limitations. If you change the class of service of your ticket involuntarily, the free baggage allowance shall be calculated based on the original class of service you have paid for.

8.2.2 Excess baggage If your baggage is not in compliance with our free baggage allowance policies or exceeds the maximum limits on weight, size and number of pieces, you need to pay the excess baggage fee for the part of your baggage in excess or the part of your baggage that is not in compliance with our free baggage allowance policies. We will issue for you the proof of fee collection when we collect the excess baggage fee from you.

8.3 Baggage acceptance
8.3.1 Right to refuse carriage We will refuse to carry as baggage the items described in Article 8.5 and Article 8.6 and we may refuse further carriage of any such items upon discovery. We may refuse to carry as baggage any item considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or for the comfort and convenience of other passengers. Baggage should be packed based on our requirements; otherwise we can refuse to accept your baggage for carriage.
8.3.2 Right of search
For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your baggage. If you are not on the ground, your baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your baggage contains any item described in Article 8.5.1 or any firearms, ammunition or weapons, which have not been presented to us in accordance with Article 8.5.2. If you fail to comply with such request we may refuse to carry you and your baggage. In the event a search or scan causes harm to you, or an x-ray or scan causes damage to your baggage, we shall not be liable for such harm or damage unless such harm or damage is attributable to our fault.

8.4 Collection and delivery of checked baggage
8.4.1 You should claim your checked baggage at your destination or stopover as soon as possible. Should you fail to claim your baggage within 3 months after the day of arrival, we will dispose of it without further notice or any liability to you. If perishables are included in your baggage, we will have the right to dispose of it within 72 hours after the arrival of your baggage.

8.4.2 Only the person that holds the baggage identification tag has the right to claim checked baggage. When necessary, we will inspect passengers’ tickets. We shall not be held responsible for any losses and costs arising from the situation where you are not the person who actually claims your checked baggage.
8.4.3 If the person claiming the checked baggage is unable to present the baggage check and the baggage identification tag, we will deliver the baggage to such person only if he or she establishes to our satisfaction his or her right to the baggage.
8.4.4 Your checked baggage will be carried on the same flight as you to the largest extent possible, except the situation it has to be carried on a different flight for reasons of operations, safety and security. If your checked baggage is put onto a subsequent flight due to reasons on our part, we will be responsible for delivering the baggage to you. We will not collect any baggage safekeeping fee from you if your baggage is delayed due to reasons mentioned above.

8.5 Items unacceptable as baggage
8.5.1 You must not include in your baggage, whether as checked baggage or unchecked baggage: Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air (ICAO-TI) and in the International Air Transport Association (IATA) Dangerous Goods Regulations (IATA-DGR), and in our regulations, in particular, items that are prohibited from being carried, including explosives, gases (including combustible, non-combustible and non-toxic gases, toxic gases, compressed gases), combustible substances (including combustible liquids, combustible solids like lighters and matches), substances that could ignite by themselves or could ignite when meeting water, oxidant and organic peroxides, poisonous substances, infectious substances, radioactive or magnetized materials, corrosive substances, and threatening or irritating substances.
For the information on the substances of similar nature, please check with us, our Authorized Sales Service Agents or our Authorized Ground Handling Service Agents. Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, through or to; Items which do not meet the requirements specified in the definition of “Baggage” in 1.29 of these Conditions of Carriage, or the following items which are prohibited from carriage: items which are dangerous and unsafe, items which are unacceptable for carriage because of their weight, size, packaging, shape or nature, other items prohibited by the government, live animals (other than small pet animals, guide dogs and hearing dogs specified in 8.8.7 and 8.8.8 of these Conditions of Carriage), breakable, fragile and perishable items and items emitting unmistakable pungent odors (like seafood and durian), anaesthetizing and offensive substances or items of similar nature.
8.5.2 Guns or their major spare parts (including guns for military, civil and public affairs uses; pistols, rifles, submachine guns, machine guns, anti-riot guns, air guns, anesthesia injection guns, gun samples, gun props, steel ball guns, tear gas guns, stun guns, etc.); ammunitions; ordnances, police instruments and their major spare parts (police batons, military or police daggers and bayonets, etc.), implements prohibited by the government (implements with electric shocks and implements that can serve defensive purposes); knives and other items highly controlled by the government (crossbows, daggers, triangular knives, triangular cutters for machining purchases, knives with self-locking devices, single-edged knives shaped like but longer than dagger, double-edged knives, triangular sharp knives, etc.), other similar items or replicas of the above items.
But firearms and ammunitions for hunting and sporting purposes can be accepted as checked baggage, subject to the requirements set forth in Article 8.8.3.

8.6 Items prohibited from carriage as or in Checked Baggage:
8.6.1 Lithium batteries and lithium battery mobile power packs (like Charger Pal) are prohibited from carriage as or in Checked Baggage. But each passenger can carry as or in hand baggage the lithium batteries and lithium battery mobile power packs (like Charger Pal) of the following specifications:
Subject to our consent, you can carry with you two lithium batteries whose power capacity is above 100Wh (watt hours) but below 160Wh (watt hours) and whose lithium content is above 2 grams but below 8 grams; or up to two lithium batteries the power capacity of which is above 50Wh (watt hours) but below 100Wh (watt hours) each and the lithium content of which is above 1 gram but below 2 grams each;or up to two lithium battery mobile power packs (like Charger Pal) which are considered standby lithium batteries and whose power capacity cannot exceed 160Wh each, irrespective of the power capacity of each individual mobile power pack.
Lithium batteries and lithium battery mobile power packs (like Charger Pal) which are not clearly and intelligibly marked are prohibited strictly from carriage. Lithium batteries and lithium battery mobile power packs (like Charger Pal) not for personal uses are strictly prohibited from carriage. It is strictly forbidden to use lithium battery power packs (like Charger Pal) during flight.
8.6.2 If you include in your baggage the items specified in Article 8.5 and 8.6 which are prohibited from inclusion in baggage or carriage, we will not be held responsible for the loss of or damage to such items or confiscation of such items by government units, airport authorities or security check authorities which perform any actions with respect to the entry, exit or transit of such baggage.

8.7 Items you are NOT recommended to include in checked baggage for carriage
We do not recommend you to include in your checked baggage important documents and materials, valuable items like negotiable papers, money, jewelry, precious metal and precious metal product, curio, painting and calligraphic works, mobile phone, computer, camera, video camera, personal electronic device and samples, travel identification documents and prescribed medicine to be taken regularly. The above items will be treated as ordinary checked baggage if we are to be held responsible for the loss of or damage to them.

8.8 Items restricted from carriage
Items described below can be accepted for carriage only when they are arranged in a way that meets our Conditions of Carriage and when we give our consent.
8.8.1 We recommend that precision instruments and electric devices be carried as cargo. If they are carried as checked baggage, they must be properly packed, their weight is not factored into the free baggage allowance, and baggage fee must be paid for such baggage separately based on the standards on excess baggage fee collection.
8.8.2 If your item like precision instrument is not fit for carriage in the cargo compartment of the aircraft and is not in compliance with of these Conditions of Carriage, you shall inform us in advance and can take the item into the cabin as baggage occupying extra seat subject to our consent, and go through the required formalities pursuant to Carriage of such items shall be paid for separately and such items kept by yourself.
8.8.3 Firearms and ammunitions for hunting and sporting purposes shall be carried as checked baggage. Firearms must be unloaded with the safety catch on, and suitably packed in a way that complies with our regulations. Carriage of firearms and ammunitions is subject to the regulations of ICAO and IATA specified in Article 8.5 of these Conditions of Carriage or the applicable laws and the regulations of the country or region of entry, exit and transit and our regulations. Such items do not count in the free checked baggage allowance but are subject to excess baggage fees separately.
8.8.4 Sharp tools and blunt tools, such as kitchen knives, fruit knives, meal knives, knife for handicraft production, scissors, files, axes, hammers and clubs, except knives and other items that are highly regulated by the government, should be carried in checked baggage.
8.8.5 Dry ice, liquid drinks, cosmetics containing alcohol
8.8.6 Electric wheelchair that passenger uses during travel because the passenger becomes less mobile due to illness, health and age or due to leg bone fracture.
8.8.7 Small animals When it comes to the carriage of small animals (domesticated pet dogs and pet cats only; not including animals prone to attack and harm people like bulldog and Tibetan mastiff), an application for carriage must be made in advance and a quarantine certificate must be provided, and small animals can only be carried after we grant our consent. You must ensure that your small animal is properly crated, the animal container meets our requirements, and your animal is accompanied by a valid animal vaccination certificate, entry permit, and other documents required by the country or region of entry or transit, failing which your animal will not be accepted for carriage. We reserve the right to determine the manner of carriage and to limit the number of small animals which are carried on a flight. Such carriage shall be subject to additional conditions specified by us. The small animal and its container and food do not count in your free baggage allowance, but are subject to separate excess baggage fee based on the applicable standards. We will have no liability for the injury to or loss, sickness or death of an animal, unless such injury or loss, sickness or death of the animal is attributable to our fault. We will have no liability if an animal is not accompanied by the exit, entry, health and other documents required by the country or region of entry or transit. And the person carrying the animal must make compensation to us for any fines, costs, losses or liabilities imposed upon us as a result of the absence or insufficiency of the required documents for such animal. You are liable for all damage or injuries which a pet might cause to other passengers or us.
8.8.8 Guide dogs, hearing dogs carriage of guide dogs and hearing dogs is subject to the applicable laws and regulations on the air transportation of the disabled persons released by the competent civil aviation authorities. We will provide transportation services to passengers, guide dogs and hearing dogs that meet the requirements.
Request for the carriage of a guide dog or hearing dog accompanying a vision-impaired or hearing-impaired person who meets the conditions on air travel must be made with us no later than forty-eight (48) hours before flight departure. If we can provide the service requested, we will reply to you within twenty-four (24) hours. The guide dog or hearing dog can be taken into the cabin by the vision-impaired or hearing-impaired passenger. Guide dogs and hearing dogs can be carried free of charge, and do not count towards the free baggage allowance. The passenger is liable for all damage or injuries which a guide dog or hearing dog might cause to other passengers or us.
8.8.9 Portable Oxygen Concentrators (POC)
Passengers intending to use POC onboard should contact with us no later than forty-eight (48)hours prior to the scheduled departure time, provide a Physician Statement stating that they are fit to fly and need to use their POCs for the entire flight. Passengers must have an ample supply of fully charged batteries plus three hours of extra battery time for the flight. POC should be authorized and we shall take no responsibility for the POC.


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