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Home > General conditions for international transportation of passengers and luggage

10.1 We tend to overbook flights on which, historically, seats go empty in order that more passengers can have easier access to the flights they desire.

10.2 When overbooking occurs, we will, at the airport, look for volunteers who are willing to take a later flight or cancel their journey. In case there are not enough volunteers, we can deny boarding to some passengers.

10.3 In case you are unable to travel on your booked flight due to overbooking, we will either put you onto the next earliest available flight or offer you a refund free of charge, and at the same time provide you with reasonable compensation.