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Home > General conditions for international transportation of passengers and luggage
ARTICLE 11 - REFUND

11.1 We will refund a Ticket or any unused portion of a Ticket, in accordance with our applicable rules on fares or Tariff, subject to the following regulations:
11.1.1 Except as otherwise provided for in this Article, we can make a refund either to you or to the person who has paid for the ticket, upon presentation of satisfactory proof of such payment and satisfactory ID.
11.1.2 If you are not the person who paid for the ticket and the restrictions on refund are specified on the ticket, we will make the refund to the person who paid for the ticket or the appointee of the person who paid for the ticket in the original way the payment was made.
11.1.3 You can get refund only after you return the “Itinerary/Receipt of Electronic Ticket for Air Transport” to us.

11.2 Involuntary refund
11.2.1 If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund is subject to the following regulations:
11.2.1.1 If no portion of the ticket has been used, we will make a refund on the amount of the fare paid;
11.2.1.2 If a portion of your ticket has been used, the refund will be not less than the difference between the fare paid and the fare applicable to the flight segment already used, but shall not exceed the total fare paid.

11.3 Voluntary refund
11.3.1 If refund on your ticket is allowed based on the conditions of use of your ticket and the reasons for refund are not those set out in Article 11.2, the amount of the refund will be subject to the following regulations:
11.3.1.1 If no portion of the ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation fees;
11.3.1.2 If a portion of the ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used, less any reasonable service charges or cancellation fees.

11.4 Right to refuse refund
11.4.1 We may refuse your request for refund after the validity period of your ticket has expired.
11.4.2 We will refuse a refund on a ticket which has been presented to us, or to government officials, as evidence of intention to depart from a country. If you can prove to our satisfaction that you have obtained the permission to stay in the country or region or that you will depart from that country or region by another carrier or another means of transport, we will make the refund to you.

11.5 Currency
We reserve the right to make a refund in the same manner and in the same currency as was used to pay for the ticket.

11.6 By whom ticket refundable
Voluntary refund will be made only by the carrier which originally issued the ticket or by its agent if so authorized.

11.7 Refund made in the original way of payment
Refund will be made only in the original way of payment. We will calculate the amount of refund based on the amount you originally paid and the currency used. The amount of refund to be credited to your original bank account of payment could vary from the amount originally debited by the card company for the ticket due to the differences in currency exchange rates. Such differences do not entitle you to make any claims against us.

 

 
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