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Home > General conditions for international transportation of passengers and luggage
ARTICLE 14 - ADMINISTRATIVE FORMALITIES

14.1 General
14.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of the countries or regions of exit, entry or transit.
14.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

14.2 Travel documents
Prior to travel, you must present all exit, entry, health and other documents required by the laws, regulations or orders of the countries or regions concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.

14.3 Refusal of entry
If you are denied entry into any country, you will be responsible for all fines imposed upon us or fees collected from us by the government concerned and for the cost of transporting you back from that country or region. We will not make a refund of the fare we have collected for transporting you to the point of refusal or denied entry.

14.4 Passenger responsible for fines, detention costs, etc.
If we are required to pay fines or penalties or incur expenditures because you fail to comply with the laws, regulations, orders, demands or other travel requirements of the country or region concerned or fail to present the required documents, you shall reimburse us for all amounts so paid or expenditure so incurred. We can deduct such amounts from the value of any unused portion of your ticket, or from any of your funds in our possession. In your own interests, please keep yourself informed of the regulations of each country or region you intend to travel to, from or through before travel.

14.5 Customs inspection
If required, you shall attend inspection of your baggage by customs or other government officials. We are not liable to you for any loss or damage sustained by you in the course of such inspection or through your failure to comply with this requirement.

14.6 Security check
You shall accept any security inspection which is required or which needs to be performed by government officials, airport staff, other carriers or us. We will not be responsible to you for any physical harm to you or any loss of or damage to your articles in the course of such inspection, unless such harm, loss or damage is caused by our fault.

 
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