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Home > General conditions for international transportation of passengers and luggage
ARTICLE 16 - LIABILITY FOR DAMAGE

16.1 Our liability for damage to you is subject to our Conditions of Carriage. The liability to you of another carrier involved in your journey is subject to the Conditions of Carriage of that carrier in question.

16.2 We will be liable for only the damage caused during the carriage by air according to laws. If we issue a ticket or if we check baggage for carriage on another carrier, we do so only as agent for the other carrier. Nevertheless, with respect to checked baggage, you may make a claim against the first or the last carrier shown on the ticket or baggage check.

16.3 We are not liable for any damage caused to you arising from our compliance with applicable laws or government rules and regulations, or from your failure to comply with the same.

16.4 Except otherwise provided for in these Conditions of Carriage, our liability for damage to you is limited only to proven loses and expenses incurred to you. We will not be liable for any indirect or consequential losses.

16.5 If any fault on your part causes or contributes to the damage, we shall be exempted from liability for damage or the liability for damage should be reduced, in accordance with the applicable laws.

16.6 Our Contract of Carriage, including these Conditions of Carriage and exclusions or terms on limited liability specified therein, also applies to our authorized agents and our employees who act on our behalf. In no circumstance shall the aggregate amount of compensation made by us or our authorized agents and our employees who act on our behalf be higher than the amount of our own liability, if any.

16.7 Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable law unless expressly so stated.

16.8 We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of any condition of yours.

16.9 We are not responsible for any losses to your damage arising from the character, quality and defects of your baggage.

16.10 If your checked baggage is damaged, we will make compensation based on its reduced value or the cost of its repair.
16.11We are not liable for any damage caused by your baggage or its contents. You shall be liable for any damage caused by your baggage or its contents to other people and property, including other baggage or contents thereof and our property.
16.12We shall have no liability whatsoever for damage to the items prohibited from carriage as baggage or in checked baggage under Article 8.5 and 8.6 of these Conditions of Carriage. If you include in your checked baggage the items specified in Article 8.7 of these Conditions of Carriage which you are recommended NOT to include in your checked baggage, such items will be treated as ordinary checked baggage if we are to be held responsible for the loss of or damage to them.
16.13 For international carriage defined in the applicable international Conventions, our liability for any damage to passengers and baggage carried is subject to such international Conventions. For international carriage other than those defined in the applicable international Conventions, our liability for any damage to passengers and baggage carried is subject to the provisions of the Montreal Convention.
16.14 When we compensate you for the loss of or damage to your baggage, we will also make a refund on any excess baggage fee you have paid.

 

 
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