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Home > General conditions for international transportation of passengers and luggage

17.1 Acceptance of checked baggage by the passenger who holds the baggage identification tag without complaint at the time of delivery is preliminary evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage, unless the passenger proves otherwise.
17.2 If your checked baggage is damaged, you must complain in writing to us immediately upon your discovery of the Damage and at the latest, within seven (7) days from the date on which your checked baggage is delivered.
17.3 If your checked baggage is delayed, you must submit your claim to us in writing within twenty-one (21) days after your checked baggage is delivered to you.


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