9.1 Arrival Note

9.1.1 Once the consignment has reached the place of destination, we will promptly issue an "Arrival Note" to the consignee. The "Arrival Note" may be issued by phone, in writing, or any other means.

9.1.2 We will not be held liable if the consignee is unable to accept the delivery or has not received the notice promptly for reasons not generated by us.

9.2 Goods Delivery

9.2.1 Unless otherwise indicated on the Bill of Lading, we will only deliver the consignment to the consignee whose name is indicated on the Bill of Lading.

9.2.2 Unless otherwise agreed, the consignee must accept the delivery at the location as specified by us.

9.2.3 Upon delivery, if the consignee has discovered the goods to be destroyed, missing, damaged or delayed etc., the consignee must inform us immediately. After both parties have examined and acknowledged the condition of the goods, the goods delivery status must be recorded either as a factual record or as a detailed record in the Bill of Lading. The record must be signed and sealed by both parties. The consignee may use this record to file for claims in the future .

9.2.4 Upon delivery, if the consignee has not declared the goods to be in an unfit condition, it will be deemed that the consignment has been delivered without fault and in accordance with the contract of carriage.

9.2.5 In the event that either we have issued the "Arrival Note" to the consignee or the consignee has commenced the necessary customs formalities, but the consignment had to be handed over to the customs or relevant authorities in accordance with applicable laws or customs requirements, the consignment shall be deemed to have been delivered to the consignee. Under such circumstances, we will notify the consignee or shipper.

9.2.6 When the consignee has received / collected the Bill of Lading and (or) goods, he or she shall bear all transport-related costs and the payment of any outstanding charges. Unless otherwise agreed, the shipper and the consignee will be held jointly and severally liable. A transfer of the Bill of Lading or delivery of goods can be granted in accordance with a conditional payment.

9.2.7 During the transportation of live animals, we will not be held liable for death arising from natural causes, the decay of fresh perishable goods, or goods that may endanger the aircraft, staff or public safety. At any given time, necessary measures may be taken without notice to destroy, bury or abandon etc. the consignment. Either the consignee or shipper will bear the resulting costs.

9.3 Undelivered Goods

9.3.1 A consignment will be deemed as undelivered in the following scenarios:

9.3.1.1 At the first attempted delivery, the consignee has failed to accept the delivery within 14 days of the issuance of an Arrival Note. No further notification was provided at the station of origin or the shipper;

9.3.1.2 The consignee has indicated a clear refusal to accept the delivery or has refused to pay any applicable fees to accept the goods.

9.3.1.3 We were unable to contact the consignee because the name and address were wrongly indicated on the Bill of Lading.

9.3.2 In the event of non-delivery of the consignment, the following steps will be taken:

9.3.2.1 The station of origin will be notified. After which, the shipper is to notify the consignee for further actions. Any further processing will be in accordance with the shipper's instructions.

9.3.2.2 The consignment will be delivered back to the station of origin where it will await further instructions from the shipper.

9.3.2.3 After the consignment has been in storage for a full 30 days, the goods will be disposed of in accordance with national laws and regulations.

9.3.2.4 Public auction of all or part of the goods. In the event of non-delivery after the auction, we have the right to compensate ourselves, or the third-party carrier or other lawful claimants for payment of transportation costs, expenses, advanced payment and any other expenses generated from the auction. The shipper or consignee are to bear these costs. The auction proceeds do not abdicate the shipper or consignee from their payment responsibilities.

9.3.3 If according to certain laws and regulations, we are unable to deliver the consignment, we will notify the shipper of the final conclusion.

9.3.4 In the event of non-delivery, the shipper shall bear all costs and expenses, which includes the delivery of the consignment back to the station of origin. The consignee will be held jointly and severally liable.

9.3.5 If the consignment contains fresh perishable goods and decays as a result of flight delays, unclaimed delivery, refusal of goods acceptance or for any other reasons that could have contributed to the deterioration of the goods, at any given time, the following measures may be taken without notice to:

9.3.5.1 We will await further instructions from the shipper and will act accordingly. The shipper will have to bear any associated costs.

9.3.5.2 All or part of the entire consignment may be destroyed or abandoned.

9.3.5.3 In the event of a hazardous situation, the shipper must dispose of the goods appropriately without advance notice. Once sold or auctioned off, the proceeds collected will be used to settle all of our costs and expenses.