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Other Types
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Special Needs
home > Information & Services > Special Assistance >  

Other Types of Passenger with Special Needs

Vision or hearing impaired passengers

We can provide necessary guidance and assistance to blind and deaf passengers. Request for the service must be made at any of our ticketing offices in the city of flight departure.


What you need to know
For the sake of safety, blind or deaf passenger under the age of 16 must be accompanied by an adult during travel.
Two blind passengers who travel alone can be accepted for carriage on each flight.
Request for the service must be made at any of our ticketing offices in the city of origin.
Vision or hearing impaired passenger must arrive at the airport check-in counters for check-in no later than 120 minutes before the expected flight departure time.

 

Onboard services
We will do our best to make travel easier for vision or hearing impaired passenger. If need be, we will help such a passenger
- with carry-on items;
- into or out of the seat;
- get ready for meal;
- move to and from the bathroom.

 
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