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Other Types of Passenger with Special Needs

Stretcher passenger (STCR)

If you cannot sit in an upright position in the seat during the entire flight from takeoff to landing, you can request STCR service.

 

What you need to know
Request for STCR service must be made at any of our ticketing offices in the city of flight departure within the specified time limits, and your request is subject to our approval.
(1) On routes of the United States and Canada, you must make the request at least 48 hours before flight departure.
(2) On routes other than the United States and Canada, you must make the request 3 days before flight departure (the day of flight departure excluded).
For the sake of your safety during travel, you must be accompanied by at least one adult passenger who has attained the age of 18 years or a medical assistant.
Only one stretcher passenger can be accepted for carriage on each flight. The stretcher is put in the Economy Class.
You should arrive at the airport check-in counter for check-in 180 minutes before the expected flight departure time.

 

Medical certificate
At the time of ticket purchase, you should provide a medical certificate issued by a hospital at the county level or a Grade A hospital of Class II or above. The medical certificate shall be issued no earlier than three days before flight departure (the day of flight departure excluded). In Tibet, you should also provide a medical certificate issued within 24 hours before flight departure that indicates that you are fit for air travel.

 

Applicable fares and taxes/fees
You need to purchase a specified number of tickets for the seats occupied by the stretcher.
On international/regional routes except those to and from Europe and North America as well as domestic routes, as much as eight times the amount of the Y class normal fare is collected.
On routes to/from Europe and North America, as much as six times the amount of the Y class normal fare is collected.
The fare for child and infant who requests STCR service is the same as that for an adult passenger who requests STCR service.
The stretcher passenger shall pay the fuel surcharge according to the multiples of the applicable fare.

 

Rebooking and refund
You can request rebooking or refund before flight departure. No rebooking or refund is allowed after flight departure.

 

Free baggage allowance
On routes where the weight-based system is used, the free baggage allowance for stretcher passenger is 60kg, with the length, width and height of each piece of baggage not exceeding 100cm, 60cm and 40cm. On routes where the piece-based system is used, each piece of baggage must not weigh more than 23kg, and the dimensions of each piece of baggage must not exceed 158cm.

 
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