COVID-19 has had a profound impact on our daily lives. With epidemic prevention and control now the new normal, Air China Limited (hereinafter referred to as Air China) is adhering to the "4C-based services" philosophy (Credibility, Convenience, Comfort and Choice) and implementing the "Travel Clean, Fly Safe" program in addition to other effective measures to maintain a clean and hygienic cabin environment and to ensure the comfort and safety of all passengers and employees. Air China is committed to providing passengers with the same high standard of service as always, helping to ease the burden during these difficult times and allowing passengers to continue to enjoy their journey with us.