Service and Sale Hotline:95583/4008-100-999  
Safety Measures
Check-in areas
security check areas
lounges
boarding gates
cabins
Check-In Areas
Body temperature measurement
Our staff will use non-contact body temperature measurement devices to measure the body temperature of all passengers.(In some airports, the airport authorities may measure your body temperature when you enter the terminal)
Personal Protective Equipment (PPE)
In accordance with the risk level of the departure city or flight, our staff will wear masks and other necessary PPE in compliance with the technical guidance on epidemic prevention and control issued by both the Civil Aviation Administration of China and Air China.
Social distancing
In areas where social distancing signage is in place, our staff will remind you to practice social distancing when standing in line so that a safe distance can be maintained.
Disinfection of equipment and supplies
We will clean and disinfect check-in counters, self-service check-in machines, wheelchairs and other equipment regularly.
Provision of hand sanitizer
We will provide hand sanitizer at check-in counters and in check-in areas at applicable airports (namely Beijing, Chengdu, Chongqing, Shanghai, Wuhan, Dalian, Guiyang,Wenzhou, Guangzhou, Hohhot airports ).
Security Check Areas (to be implemented by airport authorities; limited to airports in China)
Personal Protective Equipment (PPE)
In accordance with the risk level of the departure city, security check staff will wear masks and other necessary PPE in compliance with the technical guidance on epidemic prevention and control issued by the Civil Aviation Administration of China.
Social distancing
In some airports, social distancing signage will be in place in the security check area to ensure that a safe distance is maintained when standing in line.
Disinfection of equipment and supplies
The security check department will clean and disinfect security check facilities regularly and perform a deep clean and overall disinfection of areas and facilities such as the security check area, trash cans etc. at the end of each day in order to maintain a clean and hygienic environment.
Air China Lounges (Beijing, Chengdu, Guiyang, Chongqing, Hangzhou, Tianjin, Shanghai, Wuhan, Dalian, Hohhot)
Personal Protective Equipment (PPE)
In accordance with the risk level of the departure city or flight, our staff will wear masks and other necessary PPE in compliance with the technical guidance on epidemic prevention and control issued by both the Civil Aviation Administration of China and Air China.
Provision of hand sanitizer
We will provide you with hand sanitizer at Lounge reception desks.
Disinfection of equipment and supplies
We will clean and disinfect public areas, facilities and equipment in our Lounges regularly.
Lounge services
We will continue to serve buffet-style and hot meals, and beverages will come individually packaged. We will also provide disposable eating utensils upon request. We are currently unable to offer cold meat salads, sliced fruit or ice cubes. We are also unable to offer magazines and newspapers at the present time. Showers, sleeping rooms and children's playrooms are currently closed.
Boarding Gates
Personal Protective Equipment (PPE)
In accordance with the risk level of the departure city or flight, our staff will wear masks and other necessary PPE in compliance with the technical guidance on epidemic prevention and control issued by both the Civil Aviation Administration of China and Air China.
Body temperature measurement
Our staff will use non-contact body temperature measurement devices to measure the body temperature of all passengers before they board the aircraft.
Cleaning and disinfection of hands
We will provide you with disinfectant wipes or hand sanitizer at the boarding gate. Please cooperate with our staff and ensure that you clean and disinfect your hands before boarding the aircraft.
Social distancing
In areas where social distancing signage is in place, our staff will remind you to practice social distancing when standing in line so that a safe distance can be maintained.
Shuttle buses for remote stands
We will clean and disinfect shuttle buses regularly. In addition, we will adjust the occupancy limits of shuttle buses in accordance with the needs of epidemic prevention and control.
Cabins
Personal Protective Equipment (PPE)
In accordance with the risk level of the departure city or flight, our cabin crew will wear masks and other necessary PPE in compliance with the technical guidance on epidemic prevention and control issued by both the Civil Aviation Administration of China and Air China.
Body temperature measurement
For high-risk flights with a flight duration of more than 4 hours, our attendants will use non-contact body temperature devices to measure the body temperature of passengers in the cabin.
In-flight emergency handling
We have established emergency handling procedures for suspected cases of illness during flight, meaning that any emergency can be handled in both a timely and proper way.
Air circulation in the cabin
During flight, the aircraft draws ample clean air from outside to ensure that air in the cabin is completely replaced approximately every three minutes.
The air in the cabin flows constantly in a top-down manner. All Air China aircraft are equipped with high-efficiency particulate air (HEPA) filters, ensuring that the air circulating in the cabin is of consistently high quality.
Cabin cleaning and disinfection

Air China has launched the "Travel Clean, Fly Safe" program that standardizes and normalizes preventive "regular disinfection," demonstrating our commitment to passenger safety by enhancing the closed-loop management of cabin cleaning and disinfection.
In accordance with flight risk assessments and hierarchical management, Air China has established a standardized and routine aircraft disinfection mechanism that consists of post-flight preventive disinfection, terminal disinfection and concurrent disinfection.

  • All aircraft operating international/regional routes on the same day will undergo post-flight "preventive disinfection."
  • For domestic flights to and from areas implementing regular epidemic prevention and control measures, post-flight "preventive disinfection" will be undertaken once a week. For domestic flights to and from areas with a risk level of 2 or above, post-flight "preventive disinfection" will be undertaken after each flight.
  • For low- and medium-risk flights, the lavatory will be disinfected every two hours during the flight, and on an hourly basis during high-risk flights.

We will use safe, functional and airworthy cleaning products and disinfectants approved by the Civil Aviation Administration of China to undertake "preventative disinfection," wiping and disinfecting the areas and components frequently used by passengers.

  • Aisles: overhead panels, baggage compartments, reading lights, air outlets, side panels, windows, seats (tray tables, armrests, seat control units, decorative panels), storage lockers/closets, partitions, magazine/newspaper holders, attendant seats and other areas will be wiped and disinfected from outside to inside and from top to bottom.
  • Lavatories: the following five areas and components will all be wiped and disinfected in the following order, with other areas also included: the toilet seat, trash can, wash basin, lavatory wall and overhead panels, and lavatory door assembly (door surface, door handle, ashtray (if applicable) and door latch).
  • Kitchens: overhead panels, oven, water boiler, coffee machine, kitchen body, storage lockers/drawers, trash can and other areas will be wiped and disinfected from outside to inside and from top to bottom.

In addition to wiping and disinfection, we will also make two passes of spray disinfectant across the cabin floor to ensure that all areas are disinfected.

Onboard services
We will adjust the scope of onboard services in accordance with the corresponding epidemic risk level and the technical guidance on epidemic prevention and control issued by the Civil Aviation Administration of China. At present, we are gradually resuming the provision of hot meals during domestic flights. However, we can only provide pre-packaged food on flights with a higher risk level and sales of duty-free products may be limited or suspended. We appreciate your understanding in this matter.
Promotion of epidemic prevention
Our cabin crew will use announcements to remind passengers to take proper personal protection measures. For example, masks should be worn for the duration of the flight and should not be removed unnecessarily; passengers should sanitize their hands before meals or after using the lavatory and passengers should immediately report symptoms such as fever, cough, weakness as well as any other symptoms to attendants.