- Contact Us
- Customer Services
- Ticket Authentication
- Baggage Tracing
- Missing Property Questionnaire
Home > Customer Service > Customer Support
If your e-ticket was not purchased on Air China website，you may verify the ticket’s authenticity by visiting the TravelSky website at www.travelsky.com.
Used e-tickets can be verified by the system within 27 days after the tickets were thoroughly used.
Unused e-tickets can be verified by the system within a year after the tickets were purchased.
For questions about your e-insurance, please call Air Union Insurance Brokers customer service at 400-810-2688, or Samsung Air China Life Insurance customer service 400-810-1888, or visit their website at www.ssac.com.cn.
Thank you for flying with Air China.