Please accept our sincere apologies for the baggage delay on your arrival and for any inconvenience caused. If your missing personal property can not be located within 72 hours, please download the Missing Property Questionnaire and complete it, including a full description of the missing property and send it back to us through mail or fax (The detailed mail address and Fax number can be acquired from your reported Lost & Found office). This form will be used for baggage tracing, please list details of contents. In case of multiple missing, we would like you to complete one separate list for each baggage. Thanks for your cooperation.