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Booking Additional Services

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Get everything ready in advance.

Air China has conceived some exclusive services for our high-end customers. You can make advance seat selection and purchase additional baggage allowance.

You can enjoy our services anytime, anywhere.

Scan our two-dimensional code to download Air China’s Mobile App which can give you easy access to our services anytime, anywhere.

Know more about Air China’s services:

Read the introduction and click the photo below to know more about Air China’s services.

Check or manage your service bookings: Fill in the form on the left and click “Book Now” and you will access your exclusive list of services or revise your service bookings.

Prepaid Baggage
Advance seat selection
Transit Hotel
Transit Lounge
First and Business Class Foods
Chauffeured Transfer
Ground-Air Connection



  • Name and description

    Prepaid Baggage

    Having too much baggage when traveling overseas? Having a tough experience when queuing for payment for excess baggage at the airport?

    Don't worry. Now we provide Prepaid Baggage service to enhance your experience. So just relax.

  • Restrictions

    1.Eligible tickets: International tickets with ticket numbers preceded by "999".

    2.Eligible flights: Air China-operated and coded international flights. Codeshare flights do not qualify.

    3.Booking period: Please book the service no later than 6 hours before flight departure.

    4.Eligible passengers: Adult and child passengers.

    5.Bookable quantity:Each passenger can book up to two pieces of prepaid baggage on a single flight.

  • Flights where the service is available

    All international point-to-point and non-stop flights coded and operated by Air China

  • Applicable Baggage
    Specifications

    From January 1, 2019, the prepaid baggage must meet the following specifications:

    The sum of the length, width and height of each piece of extra checked baggage shall be greater than or equal to 60CM and less than or equal to 158CM; the weight of each piece of baggage in First Class and Business Class shall be greater than or equal to 2KG and less than or equal to 32KG. The weight of each piece of baggage in Comfort Class, Super Economy Class and Economy Class must be greater than or equal to 2KG and less than or equal to 23KG.

    Extra baggage that does not meet the above specifications cannot be properly collected. You are requested to pay the fee according to the airport's excess baggage charge standards. For oversize or overweight baggage, extra fees will be calculated and charged.

    Applicable to general checked baggage, but not to special checked baggage or carry-on baggage. The charge shall not replace the extra charges for "overweight and oversized" baggage.

  • Helpful tips

    The prepaid excess baggage order ID issued after payment is the only valid proof of purchase.

    If your ticket is reissued (ticket number changed) and you still need extra baggage, please purchase this product again.

    After booking the prepaid excess baggage fee service, you will receive a short text message for confirmation.

    When you arrive at the airport for check-in, please remind our check-in staff that you have paid in advance the excess baggage fee, lest you be charged again.

    Prepaid excess baggage allowances can only be used at check-in. Any prepaid excess baggage allowance that is unused at check-in cannot be used at a later stage (such as at boarding gates). Passengers may request a refund of unused prepaid excess baggage through the original sales channel.

    Note for refund:In the case of a refund involving passengers who have two pieces of prepaid baggage, the second piece of prepaid baggage must be prior to the first.

    You can call 95583-1-5 to get the receipt for the excess baggage fee within 45 days after using the service.

  • Name and description

    Advance onboard seat selection:

    You are always unable to obtain your preferred seat at check-in?

    Don’t worry. We block in advance a certain zone of great seats. So, you can select your preferred seat in advance.

  • Restrictions

    1. Eligible tickets: International tickets with ticket numbers preceded by "999".
    2. Eligible flights: Air China-operated and coded direct international flights. Codeshare flights do not qualify.
    3. Eligible booking classes: Economy Class;
    4. Booking period: From the time of ticket purchase until check-in; The deadline for advance seat selection may be earlier on some flights. Please read the fare conditions at the time of ticket purchase or check with Air China staff.
    5. Eligible passengers: Adult and child passengers;
    6. Pursuant to the rules of the Civil Aviation Administration of China (CAAC), passengers seated in emergency exit seats must be aged 15–64, satisfy emergency exit seating requirements and be able and willing to assist in the event of an emergency. For more information, please contact the place where you bought your ticket. Before booking, please note that for safety reasons, the seat backs on some emergency exit seats are not adjustable.
    7. This service is not available to passengers who have already checked in.
    8. You can request a purchase invoice within 45 days of using this product by calling the Air China hotline on 95583-1-5.

  • Routes that provide the service

    Air China-operated non-stop and direct international flights. Prices and route eligibility criteria shown at the time of purchase will apply for all paid seat selections.
    Advance seat selection is unavailable on international flights that include a domestic segment.
    Advance seat selection is unavailable through self-service channels for flights originating inDaegu, Pyongyang, Yangon and Ulaanbaatar. Advance seat selection is also unavailable on some open-jaw itineraries (e.g. Beijing - Minsk - Budapest - Beijing; Beijing - Islamabad - Karachi - Beijing). If you are unable to select a seat in advance, you can still request a paid seat during airport check-in.

  • Helpful tips

    1. At this point, you have only chosen your onboard seat. You still need to check in prior to take-off.
    2. Your paid seat reservation might change as a result of flight schedule or aircraft changes, or for safety or operational reasons. If we cannot honour your original reservation, we will do our best to assign you another seat in the same price bracket. If your new seat is in a lower price bracket, you can request a refund from the place of purchase, plus compensation for the full value of the seat reservation charge.
    3. The Advance Seat Selection service is currently only available for single seat reservation. When the seat needs to be adjusted, single seat protection will also be offered.
    4. Advance seat selection is an optional service that lets you book your preferred seat in advance. For example, you can reserve a seat with extra legroom, or a regular seat. For safety and operational reasons, not all Economy Class seats can be reserved in advance. During check-in, some paid seats will also be released for other passengers that wish to use self-service check-in.
    5. If you reserve an emergency exit seat, you must check in at the airport check-in counters; self-service check-in will be unavailable.
    6. Where available, Premium Economy seats are located immediately in front of standard Economy Class. Therefore, the first row of Economy Class may not offer extra legroom. If you require an Economy Class seat with extra legroom, please book an emergency exit seat.
    7. If you encounter any issues when buying or using advance seat selection products, please be sure to save all relevant information (for example, system error report screenshots, boarding passes, or photos, etc.) and call 95583 to make an enquiry. Air China will assist you verifying the situation and finding a solution as soon as possible.

    Rules on refunds, changes and endorsements
    1. Endorsements: Not permitted.
    2. Changes: Not permitted You must first cancel your seat reservation (see refund policy below) before you can change your ticket. After changing the date of your ticket you can make a new seat reservation. In an emergency or exceptional circumstances, you can change your ticket before cancelling the seat reservation; please keep a copy of your seat reservation confirmation for reference. After changing your ticket, call 95583 to cancel the seat reservation. A full refund will still be issued for eligible requests.
    3. Refunds:
    ●  Refunds must be requested from the original place of purchase.
    ●  A full refund will be issued free of charge up to 48 hours before departure. You can request a refund directly from the place of purchase, or call 95583.
    ●  Refunds will not be issued if requested 48 hours or less before departure, or when the flight has already departed. If you have cancelled your ticket, you can also request a refund for your seat reservation free of charge. Please wait until your original flight has landed and then call 95583 to request a refund.
    ●  Please carefully read the requirements before booking an emergency exit seat. A refund will not be offered if it is found that you do not meet the requirements.
    ●  If you request a paid or award upgrade, we will refund your seat reservation charge at no additional cost. Please wait until your flight has landed and then call 95583 to request a refund.
    ●  If you are not able to sit in your reserved seat, but we assign you another seat in the same price bracket, a higher price bracket, or a higher booking class, your seat reservation charge will not be refunded.
    ●  For passengers who paid using mileage and voluntarily cancelled the product, the mileage will be refunded according to the original validity period. Expired mileage will be automatically removed. Please check and give due consideration to your own circumstances when deciding whether to book this product. When a change in the product occurs due to a reason on the part of the airline, expired mileage will be extended by one month.
    ●  You can make eligible refund requests up to 12 months after the date of purchase.
    4. For more information, call 95583-1-5.

  • Special remind

    ●    In order to cooperate with the epidemic prevention and control efforts, hotel check-in policies in various regions may be affected to varying degrees. If you have booked Air China transit accommodation service, in order to avoid your travel and hotel check-in being affected, you should be aware of the relevant policy information in advance and contact the transit hotel with accommodation booked to confirm whether you are eligible to check in before your travel. Please refer to the related service information on Air China website and the Air China app for the contact information of transit hotels in various regions.

  • Service name and description

    ●    Passengers who meet transit accommodation conditions may have the opportunity to enjoy the transit accommodation services provided by Air China, which include one-night accommodation and breakfast in the hotel located in the transit city, as well as hotel-airport transportation.

    ●    This service is available in Beijing, Chengdu, Shanghai, Hangzhou, Tianjin, Chongqing, Wenzhou and Wuhan.

    ●    In Shanghai, free transportation is only available between Pudong International Airport and the transit hotel. Passengers transferring at Hongqiao International Airport must make their own travel arrangements.

    ●    Passengers must transfer at one of the above locations and meet the Air China transit hotel terms and conditions to be eligible for this service.

  • Terms and conditions



    ●    Transit time requirements
        ♦For overnight transit (the transit point: arrival time of the previous flight and the departure time of the subsequent flight are not on the same day), where the connecting flights are both domestic flights, the transit time must be ≥ 6 hours and ≦ 24 hours; where a domestic flight is connecting with an international flight, an international flight is connecting with a domestic flight, or an international flight is connecting with another international flight, the transit time must be ≥ 6 hours and ≤ 30 hours.
        ♦For same-day transit (the transit point: arrival time of the previous flight and the departure time of the subsequent flight are on the same day), the scheduled arrival time of the previous flight is before 8:00 am (including) and the transit time ≥ 6 hours.
    ●    Passengers must hold a connecting flight ticket whose ticket number begins with “999.”Passengers must hold a connecting flight ticket with two or more segments booked under the same reference number and ticket number. Alternatively, passengers may hold multiple tickets with consecutive ticket numbers if they booked too many segments.
    ●    Transit accommodation cannot be booked for cabins N and X.
    (In addition to cabins N and X, transit accommodation cannot be booked for cabin T in the case of two domestic flights transiting in Shanghai.)
    ●    Both inbound and outbound segments must bear the CA airline code.
    ●    Both inbound and outbound flights may be operated by Air China, Shandong Airlines or Shenzhen Airlines, providing they meet the following requirements:

    Transfer type Inbound segment
    Operating carrier
    Outbound segment
    Operating carrier
    Domestic to domestic Air China Air China
    Air China Shandong Airlines
    Shandong Airlines Air China
    Domestic to International Air China Air China
    Shandong Airlines Air China
    Shenzhen Airlines Air China
    International to Domestic Air China Air China
    Air China Shandong Airlines
    Air China Shenzhen Airlines
    International to International Air China Air China

    ●    For transfers in Shanghai, if the international segment of a connecting flight bears the CA airline code and is operated by Air China, the domestic segment may be operated by Juneyao Air, providing it also bears the CA code.
    ●    Passenger requirements
          ♦  Unaccompanied minors may not use transit hotels.
          ♦  Transit hotels may not be booked for infants, but infants can stay with an accompanying adult.
    ●    Travel dates
    The inbound segment must be scheduled to arrive between January 1 and December 31, 2020.

  • Booking methods

    ●    Manual booking
    When purchasing tickets, please ask the ticket sales staff to assist in booking the transit hotel or contact the Air China sales service hotline on 95583.
    ●    Self-service booking
    After purchasing tickets, visit Air China's official website or the Air China app to make a reservation.
    ●    Hotel types
          ♦  Passengers who transit at Beijing, Chengdu, and Shanghai, for whom the international (or regional) segment of the connecting flight is actually carried by Air China, and whose purchased cabin is business / first class (cabins F/A/J/C/D/Z/R) can contact the Air China Sales and Service Hotline on 95583 to book a luxury transit hotel. (G1 group).
          ♦  Other passengers who meet the transit accommodation conditions can book an ordinary transit hotel. Where hotel occupancy permits, criteria for ordinary transit hotels suitable for passengers are as follows:
          A. First and business class passengers on the preceding or succeeding flight can book transit hotels in the G2/ G3 group. They have priority in hotel and single room selection.
          B. Lifetime Platinum cardholders, Platinum cardholders, and Gold cardholders on an international (regional) preceding or succeeding flight and whose cabin is super economy/economy can book G2/G3 hotels and have priority in hotel and single room selection.
          C. Other passengers on an international (regional) preceding or succeeding flight and whose cabin is super economy/economy can book G2/G3 hotels.
          D. Passengers for whom the preceding and succeeding flights are both domestic flights and whose cabin is super economy/economy (cabins G/E/Y/B/M/U) can book Air China G3 hotels and have priority in single room selection. Among them, PhoenixMiles Lifetime Platinum cardholders, Platinum cardholders, and Gold cardholders enjoy priority in hotel selection.
          E. Passengers for whom the preceding and succeeding flights are both domestic flights and whose cabin is economy (cabins H/Q/V/W/S/T/L/P/K) can book Air China G3 hotels.
          F. If both connecting flight segments are domestic and both are economy/super economy class (fare codes G/E/Y/B/M/U and H/Q/V/W/S/T/L/P/K combinations), passengers can book Air China G3 hotels.

  • Helpful tips

    ●    The transit hotel service is a complimentary service provided for customer convenience only. Air China is not obliged to offer this service for connecting flights, nor is this service bundled with paid flights. Passengers are not charged a fee for using this service, nor the cost of this service included in the ticket price or taxes paid by customers. Air China does not assume any liability for issues that relate to the service provider.
    ●    Due to the limited daily availability of rooms at partner hotels, it is not possible to ensure that all eligible customers can enjoy transit accommodation. Passengers are requested to make their reservation as soon as possible after confirming their itinerary. Passengers who qualify for the various hotel selections and single rooms will have priority to these only when there is room availability for the relevant service in hotels with the appropriate standards.
    ●    Passengers must book a transit hotel in person or through a self-service channel prior to boarding their inbound flight. On-arrival bookings are not accepted.
    ●    If there is a change to your transit segments or a mileage class upgrade, you must re-book your transit hotel and may only use the hotel once you have successfully made a reservation.
    ●    After arriving at the hotel, passengers must present the identification documents used to purchase their tickets, as well as any relevant boarding passes to verify their identity. Hotel staff may retain copies of customer identification documents and boarding passes. If customers do not agree to have their documents copied, they will be considered to have voluntarily forfeited use of the transit hotel service.
    ●    Hotel check-in and check-out times are determined by the hotel.
    ●    Passengers booking transit hotels in Beijing, Chengdu and Shanghai should go to the Air China transit service desk upon arrival. The transit service desk will contact the hotel and request a vehicle to collect the passengers. If the desk is closed, you can contact the hotel directly using the contact information you received after completing your reservation and ask to be picked up. You can also contact the Air China sales service hotline at 95583 as explained on the sign displayed at the service desk, and Air China will coordinate your transfer to the hotel.
    ●    Passengers who have reserved transit accommodation in Hangzhou, Tianjin, Chongqing, Wenzhou or Wuhan may contact the hotel directly upon arrival using the contact information provided after successfully completing the reservation, or contact the Air China sales service hotline at 95583 and Air China will arrange a transfer to the hotel.
    ●    Passengers who have reserved luxury transit accommodation in Beijing or Shanghai may contact the hotel directly upon arrival using the contact information provided after successfully completing the reservation, or contact the Air China sales service hotline at 95583 and Air China will arrange a transfer to the hotel. As the luxury transit hotels in Chengdu are located in the city center, airport pickup service is not currently provided, passengers who have selected a luxury transit hotel in Chengdu will need to arrange their own transportation to and from the hotel.
    ●    Transit accommodation service in Beijing is available only to transit passengers who travel on pre-booked eligible flights into and out of Beijing Capital International Airport.
    ●    For transit hotel enquiries, passengers can call the Air China Sales and Service Hotline at 95583.
    ●    City transit hotel information

    Transit city Hotel name and group Contact number Hotel address
    Beijing Beijing Aulympic Airportel (G3) 0086-10-64548082 No. 36, Xiaotianzhu Road, Shunyi District, Beijing
    Beijing Airport Yuanhang International Hotel (G3) 0086-10-84166040 No. 1, Fuqianer Street, Tianzhu Town, Shunyi District, Beijing
    Beijing Airport Lanwan International Hotel (G3) 0086-10-64568436 No. 22, Tianzhu East Road, Shunyi District, Beijing
    Beijing Jinhangxian International Business Hotel (G3) 0086-10-52130077 No. 8, Siwei Road, Shunyi District, Beijing
    Beijing Kaisheng Xingfeng International Hotel (G2) 0086-10-84456688 No. 2, Tianzhu East Road, Tianzhu Town, Shunyi District, Beijing
    Beijing Wansi Hotel (G2) 0086-10-68589988 No. 30, Fuqianyi Street, Tianbei Road, Tianzhu Town, Shunyi District, Beijing
    Crowne Plaza Beijing International Airport (G1) 0086-10-58108888 No. 60, Fuqianyi Street, Tianzhu Town, Shunyi District, Beijing
    Chengdu Chengdu Shuangliu Airport Shangxiang Hotel (G3) 0086-28-62596699 No. 43, Section 3, Jinhua Road, Xihanggang Sub-district, Shuangliu County, Chengdu
    Chengdu Chuangang Hotel (G3) 0086-28-62599000
    0086-28-62599111
    No. 209, Section 1, Xihanggang Avenue, Community 4, Xihanggang Sub-districy, Chengdu Shuangliu International Airport
    Chengdu Xiangyu Business Hotel (G3) 0086-28-81515111
    0086-28-81517060
    No. 1080, Wuliu Avenue, Xihanggang Sub-district, Shuangliu County, Chengdu
    Chengdu Shuangliu Airport First Class Hotel (G3) 0086-28-85798080
    0086-28-85798181
    No. 209, Section 1, Xihanggang Avenue, Shuangliu, Chengdu
    Chengdu Shangri-La Hotel (G1) 0086-28-88889999 No. 9, Binjiang East Road, Chengdu
    Shanghai Shanghai Wanxin Huixuan Hotel (G3) 0086-21-50565211(front desk)
    0086-15221697736(airport pickup)
    Lane 802, Shixin Road, Zhuqiao Town, Pudong New Area, Shanghai
    Shanghai Deco Hotel Pudong (G1) 0086-21-58383988 ext.0(reception)
    0086-15102159319(airport pickup)
    No. 815, Chenyang Road, Zhuqiao Town, Pudong New Area, Shanghai
    Hangzhou Hangzhou Xiaoshan Golden Coast Hotel (Jinjiang Inn Xiaoshan International Airport Hotel) (G3) 0086-571-82256777 ext.0 No. 55, Hongshan Avenue, Hongshan Farm, Xiaoshan District, Hangzhou
    Zhejiang Lvtai Hotel (Vienna Hotel Xiaoshan Airport) (G3) 0086-571-82609888 ext.0 No. 177, Hongshan Avenue, Hongshan Farm, Xiaoshan District, Hangzhou
    Hangzhou Xiaoshan Jinwan Hotel (Lifeng Hotel Xiaoshan Airport Branch) (G3) 0086-571-83532888 No. 177, Hongshan Avenue, Hongshan Farm, Xiaoshan District, Hangzhou
    Tianjin Tianjin Huihao Business Hotel (G3) 0086-22-24905555 Xier Road, Airport Avenue, Binhai International Airport, Dongli District, Tianjin
    Holiday Inn Express Tianjin Airport (G3) 0086-22-58992288 ext.0 No. 1, Auto Park South Road, Tianjin Airport Processing Zone
    Chongqing Chongqing Yubei Xinhua Hotel (G3) 0086-23-67369666 No. 138 Shuanglong Avenue, Yubei District, Chongqing
    Baerman Hotel, Chongqing (Vienna International Hotel, Terminal 3) (G3) 0086-23-86018888 ext.0 No. 258, Lianggang Avenue, Huixing Sub-district, Yubei District, Chongqing
    Wenzhou Wenzhou Hangbin International Hotel(G3) 0086-577-88758888(reception)
    0086-577-88786777(reception)
    0086-18967797908(airport pickup)
    No. 299, West Yongning Road (Longhai Road and Binhang Road junction), Longwan District, Wenzhou
    Atour Hotel, Wenzhou International Airport Olympic Sports Center(G3) 0086-577-86929666(reception)
    0086-15058913604(airport pickup)
    Building 13, Xiyuan, Olympic Sports City, No. 999, Gaoxin Avenue, Longwan District, Wenzhou
    Wuhan Hubei Konggang Business Hotel (G3) 0086-27-85818080 (front desk)
    0086-18872228088 (airport pickup)
    South 3rd Road, South Working Area, Wuhan Tianhe Airport

  • Name and description

    ●  At Beijing Capital International Airport and Shanghai Pudong International Airport, eligible passengers will have the opportunity to enjoy the time-based lounge provided by Air China.
    ●  Amenities
        Beijing Capital International Airport:
          ♦  Guestrooms, for up to 4 hours (reservation required at the time of visit)
          ♦  Public zone, for an unlimited length of time
          ♦  Free shower
          ♦  Internet access
          ♦  Free snacks and beverages
        Shanghai Pudong International Airport:
          ♦  Public zone
          ♦  Meals and beverages
          ♦  Shower (reservation required at the time of visit)
          ♦  Sleep rooms (reservation required at the time of visit)
          ♦  Access to TV, media zone

  • Description of transit lounge service

    ●  Tickets
          ♦  Tickets whose serial numbers start with “999”
    ●  Connections
          ♦  International (or regional) flights transiting through Beijing or Shanghai, i.e. international (or regional) segments to international (or regional) segments.
    ●  Flights
          ♦  The connecting flight must be a CA-coded, Air China-operated one.
          ♦  The onward international flight does not contain a domestic flight segment.
          ♦  The service is not applicable to Air China’s international flights that depart from T3C/T3D of Beijing Capital International Airport.
    ●  Connecting time
          ♦  Connecting time of at least 4 hours and up to 24 hours.
    ●  Booking class
          ♦  Only premium economy and economy classes Q or higher (fare codes: G/E/Y/B/M/U/H/Q) are eligible to access the transit lounge at Shanghai Pudong International Airport.
    ●  Passengers
          ♦  The service is not applicable to unaccompanied minors.
          ♦  Reservation for the service cannot be made for infants, but infants can access the lounges for free with the adults.
    ●  Date requirements
          ♦   The scheduled arrival time of the flight at the transit city must be between January 1 and December 31, 2020.
    ●  Booking method requirements
          ♦  Manual booking: When purchasing tickets, please ask the ticket sales staff to assist in booking the transit lounge or contact the Air China sales service hotline on 95583.
          ♦  Self-service booking: After booking, visit Air China's official website or the Air China app to make a reservation.

  • Helpful tips


    ●  The space of the transit lounges is limited. Advance reservation is required.
    ●  Advance booking is not needed for first class and business class passengers transiting through Shanghai Pudong International Airport and they can directly enter the transit lounge. The Air China first class lounge is provided for first class passengers and the Air China business class lounge is provided for business class passengers. All other passengers must book the service through a manual or self-service channel before the flight to the transit city departs. The service is only available to passengers who have booked successfully. Passengers without a successful booking may not enter the paid airport transit lounges.
    ●  If the relevant transit segment is changed, you need to re-book the hourly charged lounge. You can use it after successful reservation.
    ●  When arriving at the lounge, passengers must provide the ID document used to purchase their ticket and the boarding pass for the relevant flight segment so that staff can verify the passenger's identity. The transit lounge service is only available after successful verification. Staff will make and retain copies of the passenger's ID and boarding pass. If the passenger does not agree to the staff making such copies, the passenger shall be deemed to have voluntarily waived the use of this product.
    ●  The number of guestrooms, shower rooms and sleeping rooms in a lounge is limited, which makes it impossible to guarantee that a passenger’s need is always been met. The passenger who needs one should make the request at the time of lounge visit.
    ●  In principle, the paid airport transit lounge at Shanghai Pudong International Airport is provided for transiting passengers on the condition that there is enough room for business class passengers. In the event of mass delays and fully occupied lounges, first/business class passengers and Gold Card passengers and above will be given priority.
    ●  Suppliers and locations of the lounges
          ♦  Beijing Capital International Airport T3 store, Capital Airport Hotel:
             Location: Across from Boarding Gate E10, 2F, T3E (International Departures)
             Operating Hours: 24 hours
             Tel: 010-64532621
             The international transit lounge service in Beijing is conceived by Air China only to make passengers’ connections easier and arrange a location for rest for passengers. Air China will not be held responsible for any problems that could occur during the service delivery by the service supplier.
          ♦  Shanghai Pudong International Airport
             Air China First Class Lounge close to Boarding NO.71 (for international passengers)
             Location: Above Boarding Gate 71, 4F, International Departures, Terminal 2
             Operating Hours: 05:30 to 01:00 every day (subject to seasonal schedule adjustments)

  • Name and description

    While 10,000 meters high and surrounded by the clouds, enjoy a variety of dishes we selected for you.
    Air China offers meal reservation service to first and business class passengers of designated routes. Satisfy your taste buds during a long-distance flight.

  • Applicability



    The deadline for reservation is 24 hours before the time of departure (inclusive).
    Ticket class: F/A/O/J/C/D/Z/R/I
    Applicable travel dates: 27 October 2019 – 28 March 2020

    Departure
    point
    Route Flight Number
    Beijing Beijing-Minsk CA721
    Beijing-Auckland CA783
    Beijing-Washington CA817
    Beijing-Newark CA819
    Beijing-Barcelona CA845
    Beijing-London (Heathrow) CA855、CA937
    Beijing-Montreal CA879
    Beijing-Houston CA885、CA995
    Beijing-Los Angeles CA983、CA987
    Beijing-Madrid CA907
    Beijing-Moscow (Sheremetyevo) CA909
    Beijing-Frankfurt CA931
    Beijing-Paris (Charles de Gaulle) CA933
    Beijing-Rome (Fiumicino) CA939
    Beijing-New York (Kennedy) CA981、CA989
    Beijing-San Francisco CA985
    Beijing-Vancouver CA991
    Shanghai Shanghai-Frankfurt CA935
    Shanghai-Munich CA827
    Shanghai-Milan CA967
    Shanghai-Paris CA833
    Shanghai-Barcelona CA839
    Shanghai-London CA847
    Dalian Dalian-Shanghai CA8911

  • Menu


    http://www.airchina.com.cn/en/info/flight-experience/meals/luxurious-meals/menu/special_c3_01.shtml
    For Dalian routes, the dishes are displayed at the time of reservation.

  • Helpful tips


    Each passenger can reserve only one helping for each meal. If you want to change your reservation, please cancel your original reservation and make another reservation.

  • Name and description

    Passengers purchasing tickets for specific seat classes on specific Air China routes can enjoy luxury car Chauffeur transfer service between the airport and the downtown areas of specific cities provided by Air China.

  • Applicability

    1. Qualifying tickets: tickets with numbers beginning with “999”
    2. Qualifying flights: flights coded CA actually carried by Air China, does not apply to code-share flights
    3. Chinese mainland intracity transfers

    Cities covered Eligible routes
    (v.v.)
    Eligible booking classes Eligible passengers
    Beijing
    Shanghai
    Chengdu
    Guangzhou
    Shenzhen
    Chongqing
    Nanjing
    Hangzhou
    Tianjin
    Xi’an
    Wenzhou
    Wuhan
    Europe, America, Africa, Oceania F, A, J, C, D, Z, R Any
    Asia, Hong Kong, Macau and Taiwan F, A, J, C, D, Z, R Silver members and above
    Beijing
    Shanghai
    Chengdu
    Guangzhou
    Shenzhen
    Chongqing
    Nanjing
    Hangzhou
    Tianjin
    Xi’an
    Routes between the cities covered F, J Gold members and above

    4. Chinese mainland intracity transfer areas
    Cities covered Intracity transfer areas
    Beijing Beijing metropolitan area (Chaoyang District, Xicheng District, Dongcheng District, Haidian District, Shijingshan District, Fengtai District, Changping District, Shunyi District, Huairou District, Pinggu District, Fangshan District, Daxing District, Tongzhou District, Miyun District, Mentougou District)
    Shanghai Yangpu District, Hongkou District, Zhabei District, Putuo District, Huangpu District, Jingan District, Changning District, Luwan District, Xuhui District, Minhang District, Pudong District, Baoshan District, Songjiang District, Jiading District, Qingpu District, Jinshan District, Fengxian District, Nanhui District
    Chengdu Pidu District, Chengdu, Areas within the Chengdu Ring Road Expressway, as well as areas near Tianfu Avenue (delimited by Yizhou Avenue, the Ring Road Expressway, National Highway 312, and Huafu Avenue)
    Guangzhou Tianhe District, Yuexiu District, Liwan District, Haizhu District, Baiyun District, Huangpu District, Panyu District, Luogang District, Huadu District
    Shenzhen Luohu District, Futian District, Baoan District, Nanshan District, Longgang District
    Chongqing Yuzhong District, Dadukou District, Jiangbei District, Jiulongpo District, Beibei District, Banan District, Shapingba District, Nanan District, Yubei District
    Hangzhou Jianggan District, Shangcheng District, Xiacheng District, Xihu District, Gongshu District, Binjiang District
    Nanjing Xuanwu District, Qinhuai District, Jianye District, Gulou District, Yuhuatai District, Pukou District, Qixia District, Jiangning District
    Tianjin Tianjin metropolitan area (Nankai District, Hexi District, Heping District, Hebei District, Hedong District, Hongqiao District, Wuqing District, Baodi District), Binhai New Area
    Xi'an Xincheng District, Lianhu District, Beiling District, Weiyang District, Baqiao District, Yanta District, Yanliang District, Lintong District, Chang’an District, Qindu District (Xianyang) and Weicheng District (Xianyang)
    Wenzhou Lucheng District, Longwan District, Ouhai District
    Wuhan Within the third ring

    5. Chinese mainland intercity transfers
    Cities covered Transfer areas Eligible routes
    (v.v.)
    Eligible booking classes Eligible passengers
    Beijing Tianjin Between Beijing and Europe, America, Africa, Oceania F, A, J, C, D, Z, R Any
    Hebei Province, Langfang City: Guangyang District, Anci District, Langfang Economic and Technological Development Zone
    Hebei Province, Langfang City: Sanhe City (Yanjiao)
    Shenzhen Guangzhou city districts Between Shenzhen and Europe, America, Africa, Oceania F, A, J, C, D, Z, R Any
    Dongguan city districts
    Zhongshan city districts
    Foshan city districts
    Huizhou city districts
    Zhuhai city districts
    Shanghai Pudong Kunshan (City Centre) Shanghai Pudong - Europe, North America, Africa, Oceania F, A, J, C, D, Z, R Any
    Jiaxing (City Centre)
    Suzhou (City Centre)
    Nantong (City Centre)
    Wuxi City (City Centre)
    Huzhou (City Centre)
    Hangzhou (City Centre)
    Shaoxing (City Centre)
    Changzhou (City Centre)
    Qidong (City Centre)
    Jingjiang (City Centre)
    Chengdu Ziyang (City Centre) Chengdu - Europe, North America, Africa, Oceania F, A, J, C, D, Z, R Any
    Chongzhou (City Centre)
    Deyang (City Centre)

    6. Chinese mainland intercity transfers
    Cities covered Intercity Transfer areas
    Beijing Tianjin metropolitan area (Nankai District, Hexi District, Heping District, Hebei District, Hedong District, Hongqiao District, Wuqing District, Baodi District), Binhai New Area
    Hebei Province, Langfang City: Guangyang District, Anci District, Langfang Economic and Technological Development Zone, Sanhe City (Yanjiao)
    Shenzhen Shenzhen Bao'an International Airport to Guangzhou city districts: Single journey no longer than 125 km
    Shenzhen Bao'an International Airport to Dongguan city districts: Single journey no further than 80 km
    Shenzhen Bao'an International Airport to Zhongshan city districts: Single journey no longer than 115 km
    Shenzhen Bao'an International Airport to Foshan city districts: Single journey no longer than 135 km
    Shenzhen Bao'an International Airport to Huizhou city districts: Single journey no longer than 125 km
    Shenzhen Bao'an International Airport to Zhuhai city districts: Single journey no longer than 145 km
    Shanghai Pudong One-way trips from Shanghai Pudong International Airport to Kunshan (City Centre) of no more than 108 km.
    One-way trips from Shanghai Pudong International Airport to Jiaxing (City Centre) of no more than 125 km.
    One-way trips from Shanghai Pudong International Airport to Suzhou (City Centre) of no more than 145 km.
    One-way trips from Shanghai Pudong International Airport to Nantong (City Centre) of no more than 175 km.
    One-way trips from Shanghai Pudong International Airport to Wuxi (City Centre) of no more than 178 km.
    One-way trips from Shanghai Pudong International Airport to Huzhou (City Centre) of no more than 190 km.
    One-way trips from Shanghai Pudong International Airport to Hangzhou (City Centre) of no more than 203 km.
    One-way trips from Shanghai Pudong International Airport to Shaoxing (City Centre) of no more than 222 km.
    One-way trips from Shanghai Pudong International Airport to Changzhou (City Centre) of no more than 222 km.
    One-way trips from Shanghai Pudong International Airport to Qidong (City Centre) of no more than 95 km.
    One-way trips from Shanghai Pudong to Jingjiang (City Centre) of no more than 203 km.
    Chengdu One-way trips from Chengdu Shuangliu International Airport to Ziyang (City Centre) of no more than 109 km.
    One-way trips from Chengdu Shuangliu International Airport to Chongzhou (City Centre) of no more than 40 km.
    One-way trips from Chengdu Shuangliu International Airport to Deyang (City Centre) of no more than 95 km.

  • Helpful tips

    1. Reservation deadline:
    (1) Reservations for airport drop-off services must be made at least 8 hours before the flight departure time (local time).
    (2) Reservations for pick-up services must be made at least eight hours before the scheduled flight arrival time (local time).
    2. The VIP transfer service is only provided for travel between the airport terminal and the designated pick-up/drop-off location in the city.
    3. Transfers are also available for Platinum members who (i) Travel in first or business class (F/A/J/C/D/Z) on Air China-operated Europe, Americas, Oceania, and Africa routes; (ii) travel on codeshare flights; (iii) travel on a ticket that does not start with "999".
    4. If the passenger's ticket number starts with "086" and is for first or business class (J/C/D/Z/R) travel on an Air China-operated flight between Beijing and Auckland, such as flights coded *NZ3888, *NZ3889, CA783, or CA784, the passenger may call 95583 to reserve a transfer service for Beijing airport.
    5. If transfer services are available at both the origin and destination airports, passengers may book either a pick-up or a drop-off service, but not both.
    Example 1: The passenger is a Gold member and travels in F Class from Chengdu to Beijing. They may book a transfer to Chengdu airport or a transfer from Beijing airport, but not both.
    Example 2: A Gold Card member buys a first class return flight from Chengdu to Beijing. For the Chengdu to Beijing segment, they may choose either a drop-off service at Chengdu airport, or a pick-up service from Beijing airport, but not both; for the Beijing to Chengdu segment, they may choose either a drop-off service at Beijing airport, or a pick-up service at Chengdu airport, but not both. They may not simultaneously reserve drop-off in Chengdu and pick-up in Beijing for the Chengdu to Beijing segment, or drop-off in Beijing and pick-up in Chengdu for the Beijing to Chengdu segment.
    6. Passengers transferring between Shanghai Hongqiao International Airport and Shanghai Pudong International Airport on an international connecting flight may book a VIP transfer if the transfer time is at least four hours and they have an eligible ticket.
    Example: A passenger buys a flight from Paris to Shanghai Pudong International Airport, with a connecting flight from Shanghai Hongqiao International Airport to Chengdu. The customer paid an R class fare for both segments. Because the customer has a five-hour transfer time in Shanghai and they booked an R class fare for the Paris to Shanghai segment, they are eligible to use the VIP chauffeured transfer service between Shanghai Pudong International Airport and Shanghai Hongqiao International Airport, and can make a reservation. If the customer’s transfer time was only three hours, they would not have been eligible to use this service.
    7. Transfer services in transit cities:
    (1) If you have a connecting flight and transfer services are available in the transit city, you may book a pick-up or drop-off service if your transit time is at least six hours and the corresponding flight segment is eligible for a transfer.
    Example: You are a Silver member and travel in First Class from Frankfurt to Beijing with a connecting F class flight from Beijing to Shanghai. Beijing is the transit city and the transit time is over six hours. For the Frankfurt–Beijing segment, you may book a transfer from Beijing airport. However, for the Beijing–Shanghai segment, you must travel First class and be a Gold member in order to be eligible for a transfer. As you are not a Gold member, you are not eligible for a transfer to Beijing airport or from Shanghai airport.
    (2) If your transit time is less than six hours, you may not request a pick-up or drop-off service in the transit city, even if you are travelling on an eligible flight.
    8. If, when transferring between domestic and international flights, the international flight segment is eligible for a chauffeured transfer service and your transit time is less than six hours, you may request an airport pick-up or drop-off service at the final domestic airport you are travelling to or from, subject to availability.
    Example: You book a D-class flight from Frankfurt to Beijing, with a connecting flight from Beijing to Shanghai. The transfer time in Beijing is five hours, and you are eligible for a transfer for the Frankfurt–Beijing segment. The Beijing–Shanghai segment is not eligible, but you may still request an airport pick-up service in Shanghai (however, you may not request a drop-off or pick-up service in Beijing).
    9. Transfers are only provided to destinations specified at the time of booking. If you request a pick-up or drop-off location that was not specified in the original booking, an extra charge will be applied. You must consult the service provider, agree to their fee schedule (for which the service provider reserves the right of interpretation), and pay at the point of use.
    If you request additional stops during a journey, an extra charge will be applied. You must consult the service provider, agree to their fee schedule (for which the service provider reserves the right of interpretation), and pay at the point of use. If you request two or more stops during your journey, an extra charge will be applied. You must consult the service provider, agree to their fee schedule (for which the service provider reserves the right of interpretation), and pay at the point of use.
    10. Transfer services cannot be used in conjunction with the 'Transit Hotel' service.
    11. Vehicle waiting limits:
          Airport pick-up - 3 hour waiting time beginning from the time of actual flight arrival;
          Airport drop-off - 30 minute waiting time beginning from the agreed service time;
    If these times are exceeded, the service is considered to have been used and may not be requested again for the same segment on the same ticket.
    12. This service is not available for passengers who are travelling with infants or young children.
    13. Transfers cannot be booked online after you have checked in. If you have already checked in and wish to book a transfer, call the Air China hotline on 95583.
    14. Passengers that reserve the transfer service must consider road conditions and airport processing times when arranging the departure times for pick-up and drop-off.If the passenger requests a later transfer departure time, or the transfer departure time is delayed due to the passenger, the passenger will be held responsible if they miss their flight.
    15. For business/first-class tickets (cabins F/A/J/C/D/Z/R) from Johannesburg to Shanghai, Hangzhou, Chengdu, Chongqing, Tianjin, Nanjing, Xi'an, Wenzhou and Wuhan via Shenzhen or from Shanghai, Hangzhou, Chengdu, Chongqing, Tianjin, Nanjing, Xi'an, Wenzhou and Wuhan to Johannesburg via Shenzhen, and for CA867/8 round-trip flights from Johannesburg to Shenzhen, where the transit duration in Shenzhen is less than 24 hours and the leg in China is with Shenzhen Airlines (flight code *CA or ZH), passengers can apply for the Local Shuttle Service in Shanghai, Hangzhou, Chengdu, Chongqing, Tianjin, Nanjing, Xi'an,Wenzhou and Wuhan, and can apply for the Remote Shuttle Service in Shanghai and Chengdu, the passenger may call 95583 to book this service.
    16. Dates the chauffeur service may be reserved:
          Drop-offs: Flights whose scheduled departure time (local time at originating airport) is between 1 January 2020 and 30 June 2021.
          Pick-ups: Flights whose scheduled landing time (local time at destination airport) is between 1 January 2020 and 30 June 2021.
    For more information, call the Air China hotline on +86 (0)10 95583

    Air China transfer service pick-up and drop-off points

    City Airport Route Pick-up point Drop-off point
    Beijing Beijing Capital International Airport Terminal 3 International/Domestic Next to Air China transfer counter, Arrivals, Terminal 3, Beijing Capital International Airport Entrances 2-6, Level 4, Terminal 3
    Beijing Beijing Daxing International Airport Domestic Arrivals, 2nd floor, East Exit(West Exit passengers must proceed to the East Exit) Departures, 3rd floor, Gate 11
    International Arrivals, 1st floor, International Arrivals Exit, in front of column Departures, 4th floor, Gate 4
    Shanghai Shanghai Hongqiao International Airport Domestic Domestic Arrivals, Level 1, Terminal 2 Entrance 5, Departures, Level 3, Terminal 2
    Shanghai Pudong International Airport Domestic Domestic Arrivals, Level 1, Terminal 2 Entrance 28, Domestic Departures, Level 3, Terminal 2
    International International Arrivals, Level 1, Terminal 2 Entrance 26, International Departures, Level 3, Terminal 2
    Chengdu Shuangliu International Airport Domestic Level 1, Terminal 2 Entrance 13, Terminal 2
    International Level 1, Terminal 1 International departures, Terminal 1
    Guangzhou Guangzhou Baiyun International Airport Domestic Entrance 10, Domestic arrivals, Zone A Entrance 4, Departures, Level 3
    Shenzhen Bao’an International Airport International/Domestic Arrivals, Terminal 3 Entrances 5 or 6, Level 4, Terminal 3
    Chongqing Jiangbei International Airport International Arrivals, Terminal 1 Terminal 1 entrance
    Domestic Entrance 6, Domestic arrivals, Hall B, Terminal 2 Entrance 9, Domestic departures, Hall B, Terminal 2
    Nanjing Lukou International Airport Domestic Domestic arrivals, Level 1 Entrance 3, Level 2
    Hangzhou Xiaoshan International Airport International International arrivals Entrance 3, International departures
    Domestic Domestic arrivals Entrance 5, Domestic departures
    Tianjin Tianjin Binhai International Airport International Terminal 1 Arrivals Information desk Entrance 1, Terminal 1
    Domestic Terminal 2, Domestic Arrivals Terminal 2 Departures Entrance 4–6
    Xi'an Xi'an Xianyang International Airport Domestic Terminal 2, Domestic Arrivals Entrance 223, Terminal 2 Departures
    Wenzhou Longwan Airport International Gate 1, International, Hong Kong, Macau, and Taiwan Arrivals, Terminal 1 Gate 1, International, Hong Kong, Macau, and Taiwan Arrivals, Terminal 1
    Domestic Gate 3, Domestic Arrivals, Terminal 2 Gate 4, Domestic Departures, Terminal 2
    Wuhan Tianhe Airport International Gate 7, Exit C, International Arrival Hall, Floor 2, Terminal 3 Gate 3, Departure Hall, Terminal 3
    Domestic Exit B, Domestic Arrival Hall, Floor 2, Terminal 3 Gate 2, Departure Hall, Terminal 3

  • Name and description

    You are entitled to free bus/train ride between the airport and the neighboring cities if you purchase Air China tickets in selected classes of service on selected routes.

  • Applicability



    1. Eligible flights: Air China-operated and coded flights, excluding codeshare flights.
    2. Eligible tickets: Domestic or international tickets whose ticket number begins with "999".
    3. Eligible passengers: adult and children.
    4. Time limit for reservation: Prior to actual flight take-off.
    5. Seat reservation:
    (1) Shanghai:
    TIf you place an order before midnight (00:00) two days prior to departure, the operator will reserve a seat for you. The deadline for the National Day and the Chinese New Year holidays is midnight (00:00) on the 7th day prior to departure.
    (2) Chongqing:
    Please contact the operator 24 hours before the departure to ensure a seat on the bus.
    (3) Hangzhou:
    If you place an order before midnight (00:00) five days prior to departure, the operator will reserve a seat for you.
    (4) Seats are not guaranteed for orders placed beyond these time restrictions or other routes. Customers must board the relevant vehicle in accordance with the directions of bus station staff.
    6. Booking channels: Air China website, Air China app, Air China ticketing offices, Air China hotline (95583)
    7. Ground-Air Connection Product routes

    Bus routes Flight type Eligible booking classes Reservation deadline
    (travel date)
    Beijing Capital International Airport T3 - Baoding
    (both directions)
    Domestic flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    M, U, H, Q, V, W
    31 December, 2020
    International and regional flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, P, K
    Beijing Capital International Airport T3 - Langfang
    (both directions)
    Domestic flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, K
    31 December, 2020
    International and regional flights
    Shanghai Pudong -
    Hangzhou/Suzhou/Wuxi/
    Changzhou/Nantong/Qidong/
    Jingjiang/Huzhou/Zhangjiagang/
    Ningbo/Cixi/Tongxiang/
    Jiangyin/Hongqiao Airport Line 1
    (both directions)
    Domestic flights F, A, J, C, D, Z,
    R, G, E, Y
    31 December, 2020
    International and regional flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, P, K
    Hangzhou International Airport -
    Qingtian
    (both directions)
    International and regional flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, K
    31 December, 2020
    Chongqing Jiangbei -
    Luzhou/Zigong
    (both directions)
    Domestic flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V
    31 December, 2020
    International and regional flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, P, K
    Changsha Huanghua -
    Zhuzhou/Liuyang/Xiangtan
    (both directions)
    Domestic flights F, A, J, C, D, Z,
    R, G, E, Y, B, M,
    U, H, Q, V, W, S,
    T, L, P, K
    31 December, 2020
    Note: (a) Flight type specifies whether bus connections are available for domestic, international or regional flights at the airport.
               (b) Bus connections at Shanghai Pudong International Airport are only available for domestic, international or regional flights that originate or arrive at that airport.

    7. Rail-Air Connection Product routes
    Rail Routes (V.V) Air Segmen Eligible Fare Classes for Air Segment Air and Rail Segments Cut-off Travel Date
    Shanghai Hongqiao—Kunshan South Station
    Shanghai Hongqiao—Jiaxing South Station
    Shanghai Hongqiao—Yiwu Station
    Shanghai Hongqiao—Taizhou Station(one direction)
    Shanghai Hongqiao—Suzhou Station
    Shanghai Hongqiao—Wuxi Station
    Shanghai Hongqiao—Changzhou Station
    Shanghai Hongqiao—Tongxiang Station
    Shanghai Hongqiao—Hefei South Station
    Shanghai Hongqiao—Nanjing Station
    Shanghai Hongqiao—Ningbo Station
    Shanghai Hongqiao—Zhenjiang Station
    Shanghai Hongqiao—Danyang Station
    Shanghai Hongqiao—Wenling Station(one direction)
    All CA-coded domestic, international and regional flights operated by Air China departing from or arriving in Shanghai (Hongqiao or Pudong) Domestic flights:
    F/A/J/C/D/Z/R/G/E/Y
    International and regional flights:
    F/A/J/C/D/Z/R/G/E/Y/B
    /M/U/H/Q/V/W/S/T/L/K
    (In the case of domestic flights connecting with international flights, the eligible fare classes for the international segment apply to the domestic segment as well.)
    December 31, 2020
    Shanghai Hongqiao—Hangzhou East Station CA-coded international and regional flights operated by Air China departing from or arriving in Shanghai (Hongqiao or Pudong) F/A/J/C/D/Z/R/G/E/Y/B
    /M/U/H/Q/V/W/S/T/L/K
    (In the case of domestic flights connecting with international flights, the eligible fare classes for the international segment apply to the domestic segment as well.)
    December 31, 2020
    Hangzhoudong— Kunshannan
    Hangzhoudong— Jiaxingnan
    Hangzhoudong— Yiwu
    Hangzhoudong— Taizhou(one direction)
    Hangzhoudong— Suzhou
    Hangzhoudong— Wuxi
    Hangzhoudong— Changzhou
    Hangzhoudong— Tongxiang
    Hangzhoudong— Hefeinan
    Hangzhoudong— Nanjing
    Hangzhoudong— Ningbo
    Hangzhoudong— Zhenjiang
    Hangzhoudong— Danyang
    Hangzhoudong— Wenling(one direction)
    Hangzhoudong— Shanghai Hongqiao
    CA-coded domestic, international and regional flights operated by Air China departing from and arriving in Hangzhou Xiaoshan International Airport Domestic flights:
    F/A/J/C/D/Z/R/G/E/Y
    International and regional flights:
    F/A/J/C/D/Z/R/G/E/Y/B
    /M/U/H/Q/V/W/S/T/L/K
    December 31, 2020
    Note: (a) Rail connections between Shanghai Hongqiao International Airport and Hangzhou East (in both directions) are only available for international and regional flights.
              (b) Flight type specifies whether rail connections are available for domestic, international or regional flights at Shanghai Hongqiao International Airport or Shanghai Pudong International Airport.

  • Helpful tips

    1. The conditions of carriage for the ground transportation of passengers who require special assistance, including infants, pregnant women and passengers that are injured, ill or disabled, may differ from those of the airline. In case of any doubt, please check the service provider's terms of service before purchasing a ticket.
    2. All ground transportation services are governed by separate agreements concluded by Air China and service providers, therefore, the service period may vary from route to route. Please visit the Air China website to check service availability.
    3. The service provider shall assume legal liability for bus or train journeys. Air China cannot be held responsible for any theft, accidental injury or loss of luggage suffered by passengers.
    4. Air China cannot be held responsible if passengers miss their flight because they failed to allow enough time for a connection; there were service provider problems; or other force majeure.
    5. Passengers may not earn or exchange PhoenixMile mileage for ground transportation segments.
    6. Seat reservations are not available for bus transportation segments; it is the passenger's responsibility to ensure that they board the correct bus. For rail transportation segments, seats are assigned automatically when passengers collect their train ticket from the ticket office.
    7. Only one bus connection can be reserved per flight segment. For example, if a passenger flies from Beijing to Shanghai Pudong, they may reserve a bus from Baoding to Beijing, or from Shanghai Pudong to Hangzhou, but not both.
    8. Discrepancies in coach operating times and force majeures such as inclement weather and unexpected road closures may necessitate route and schedule changes. Please inquire with the coach company prior to purchasing and booking tickets for details on coach routes and times. The coach information provided by Air China is for reference purposes only. Please plan your departure time so as to avoid delays.
    9. Due to high passenger numbers, passengers should ensure that they arrive at the bus station at least 30 minutes before departure. Before boarding, passengers must present their ID card or passport for verification by a member of staff. In case of late arrival, staff will arrange for passengers to board the next bus. If a passenger misses the last bus, any alternative travel or accommodation arrangements must be made at their own expense.
    10. After the passenger's ID documents have been verified, the bus segment is confirmed and is valid for that day only. The date of travel cannot be changed, but passengers can board a different bus on the same date if seats are available.
    11. As the services provided for each ground transportation route are bound by an agreement between Air China and the ground transportation provider, the available trains vary from route to route. Please refer to the information displayed by your booking channel at the time of booking.
    12. Legal liabilities during the ground transportation process will be borne by the train company. Air China is not responsible for any theft, accidental injury or loss of luggage that occurs during ground transportation.
    13. Shanghai and Hangzhou Air–Rail Service:
    Please arrive at the designated window or counter of the rail station 90 minutes before train departure on the day of your train travel. Present the original of the valid ID document that you used when you purchased your air-rail service to redeem your train ticket before boarding the train. If you do not redeem your train ticket on the day of train departure, this train transportation segment will expire and be invalidated. You will not be able to get a replacement ticket or refund.
    14. Once you redeem your train ticket, the train segment will be considered used. Retain your redeemed ticket carefully. If you lose your ticket, you need to report the loss and obtain a replacement ticket at your own expense in accordance with the rules and regulations of the railway authority.
    15. Air China assumes no responsibility if you are unable to make your next Air China flight due to not leaving yourself enough time, problems attributable to the railway authority, or force majeure.
    Bus Stop Locations for the Air China Ground-Air Connection Product

    Location of Bus Ticketing Office for Air China Ground-Air Service in Each City
    City Bus stop location Contacts of Bus
    Service Provider
    Beijing Opposite Gate 3, Exit Hall, Level 1, Terminal 3, Capital Airport 0086-010-64558718
    Baoding 670 Jianhua Street, Baoding City (50m south of the intersection at Baoding Old Railway Station, on the west, Baoding In-town Terminal of Capital Airport) 0086-0312-2018080
    0086-0312-2028080
    Langfang Langfang Long-distance Bus Station or Langfang Development Zone Long-distance Bus Station
    (Intersection of Yunpeng Ave. and Huaxiang Road)
    0086-13513008777
    0086-13513008999
    Shanghai Pudong Long-distance bus: information desk inside the Pudong International Airport Long-distance Bus Station 0086-021-68345743
    Airport Line 1: Airport Line Dispatching Room, Level 1, Terminal 1, Pudong Airport 0086-021-68346612
    Hongqiao Airport Line 1 Waiting Room/ Dispatching Room, Level 1, Hongqiao Airport Terminal 2 0086-021-34661553
    Hangzhou To Shanghai Pudong
    International Airport
    Hangzhou Wulinmen Civil Aviation Ticket Office(No. 392, Tiyuchang Road, Xiacheng District, Hangzhou) 0086-0571-28928567
    To Qingtian Ticketing Booth No. 2, Gate 8, Terminal 1, Hangzhou Xiaoshan International Airport 0086-13567618000
    Suzhou Service desk, Level 2, In-town Terminal, Suzhou North Square Bus Station (1455 Suzhan Road, West-side In-town Terminal, Railway Station North Square) 0086-0512-65231774
    Wuxi Level 3 of Wuxi Bus Station, inside Wuxi Terminal of Shanghai Airport (227 West Xihu Road, Wuxi City) 0086-0510-82588188
    Changzhou Service desk on Level 2, In-town Terminal, Changzhou Bus Station (51 West Zhulin Road, Tianning District, Changzhou City) 0086-0519-88880012
    Nantong Service desk at the ticketing hall of Nantong Bus Station East (153 Middle Qingnian Road, Nantong City) 0086-0513-55009522
    Qidong Service desk at the ticketing hall of Qidong Bus Station (1198 North Jianghai Road, Qidong City) 0086-0513-80921168
    Jingjiang Service desk in In-town Terminal, Jingjiang Bus Station (2 Xingye Road, Jingjiang City) 0086-13852852799
    Huzhou Service desk at the ticketing hall of Huzhou East Bus Station (4 Erliqiao Road, Wuxing District, Huzhou City) 0086-0572-2166837
    Zhangjiagang Hezhong Tourism Service Company, 300 Middle Jiyang Road (opposite to the parking lot of Jiangzhou Hotel) 0086-0512-58131179
    Ningbo Service Desk 3561, Waiting Lounge, Ningbo South Bus Station 0086-0574-87133561
    Jiangyin Service desk in the Jiangyin Bus Terminal 0086-0510-86888111
    Tongxiang Service desk at Tongxiang Bus Center Terminal 0086-0573-88589057
    Cixi Service desk at Cixi Bus Center Terminal 0086-0574-63951519
    Qingtian Station Director’s Office, Qingtian Gaowan
    Passenger Transportation Center
    0086-13884378588
    Chongqing Long-distance Bus Station, Chongqing Airport T3 Luzhou Line:
    0086-0830-2583888
    4000830099
    Zigong Line:
    0086-18909001421
    Luzhou Luzhou Chengbei Bus Hub (00:00-06:00)
    Luzhou Bus Center (after 06:00)
    0086-0830-2583888
    4000830099
    Zigong Zigong Coach Terminal (Huidong) 0086-0813-3231666
    Changsha Next to Gate 1, Arrival Floor, T1, Changsha Huanghua International Airport 0086-0731-84798076
    Zhuzhou Zhuzhou Xiangyun Center Station (1 West Xinhua Road, Hetang District, Zhuzhou City, Hunan Province) 0086-0731-28413191
    Zhuzhou Chain Factory (52 North Hongqi Road, Shifeng District, Zhuzhou City, Hunan Province) 0086-0731-22761222
    "Zhigu Railway Line Phase II,"
    Liancheng Road, Shifeng District, Zhuzhou, Hunan
    0086-0731-22761333
    Liuyang Liuyang Xiangganbian In-town Terminal
    (F1, International Fireworks Trading Building, 118 Liuyang Avenue, Liuyang City)
    0086-0731-83302888
    0086-0731-83102888
    Xiangtan Long-distance Bus Station, 99 Shaoshan Road, Xiangtan 0086-0731-58208789
    Note: The addresses provided by Air China are for reference only. In case of address changes due to the daily operation adjustment by bus companies or other reasons, please refer to the address provided by the bus company.

 
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