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in-Flight Helth
Care Equipment
Home > Information & Services > Travel Preparation > inFlight Helth Care Equipment

We provide a range of services to passengers who need special assistance and medical devices onboard. For a full list of our services, please contact us. We suggest that you plan your travel as early as possible so that we can make arrangements early to guarantee you quality services.

Stretcher (STCR)

During a flight from takeoff to landing, if you cannot sit straight in your seat, you can request STCR service.
Request for the STCR service must be made at any of our ticketing offices in the cities of flight departure within the time limit, and your request is subject to our approval:
(1) For the United States/Canada routes the request must be made at least 48 hours before flight departure.
(2) For routes other than the United States/Canada, the request must be made 3 days before flight departure (the day of flight departure excluded).
For the sake of safety, an adult aged above 18 or a medical assistant should accompany the STCR passenger.
Only one STCR passenger is allowed on each flight. The stretcher is allowed only in the Economy Class.

A STCR passenger must check in at the airport check-in counter no later than 180 minutes before flight departure.
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