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Elderly Passengers, Passengers with
Reduced Mobility
home > Information & Services > Special Assistance >  

Elderly Passengers, Passengers with Reduced Mobility

Wheelchair in the cabin (WCHC)

We provide wheelchairs in the cabin for passengers who are completely immobile.
On each flight up to two WCHC passengers can be accepted for carriage.
Request for the service can be made at the time of ticket booking at Air China’s ticketing offices of the city of flight departure within the specified time limits. If you fly on a nonstop route of the United States or Canada, you can request the service at any of our ticketing offices
Injured and sick passengers who request wheelchair service onboard must provide the medicate certificate issued by hospital at the county level or hospital of Class II-Grade A and above. The medical certificate must be issued no earlier than 10 days before the flight day (flight day excluded).
(1) Sao Paulo route: Request for the service must be made at least 72 hours before flight departure.
(2) On routes other than Sao Paulo route, request for the service must be made at least 48 hours before flight departure.

 
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