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Handling of Tickets after the Earthquake in New Zealand

Handling of Tickets after the Earthquake in New Zealand

Dear passengers:

Due to the earthquake in New Zealand on November 13, 2016, we have the following policies to ensure passengers are well served. Passengers who purchased tickets before November 13, 2016 (excluded) and whose travel period is between 0:00, November 13, 2016 (included) and 24:00, November 21, 2016 (not included), involving “999” tickets of Air China’s flights to/from Auckland, can change flight date or get a refund once for free before 24:00, November 21, 2016 (excluded). Change or refund for the second time will be handled based on voluntary rules.

Passengers who want ticket change or refund after 24:00, November 21, 2016 (included) will be handled according to ticket rules.

Thank you for your understanding and support.

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