Service and Sale Hotline:95583/4008-100-999  China |
Login | Sign Up
Useful Links
Online Booking
Enjoy best offer Through
Air China Online Booking

Flight Status
The fast and easy way to
check flight information

Online Check-in
Login to our website
Choose to check-in


Notice on Involuntary Ticket Change Handling Rules regarding Air China-Operated Honolulu (HNL) Route

Notice on Involuntary Ticket Change Handling Rules regarding Air China-Operated Honolulu (HNL) Route

Dear passengers,

In order to minimise travel disruption from Hurricane Lane, Air China has made the following arrangements for passengers flying to or from Honolulu (HNL) Airport:

I. Applicability

Air China “999” tickets (including Non-Refundable/ Non-Rerouteable / Non-Endorsable tickets and tickets exchanged for with PhoenixMiles kilometers) on Honolulu route operated by Air China for the whole journey - tickets issued before 24:00 on August 23, 2018 (included) travel on Honolulu flights (for CA837/CA838) between 00:00 on August 23, 2018 (included) and 24:00 on August 27, 2018 (not included) and with confirmed reservations on Air China-operated Honolulu (HNL) flights.

II.  Rebooking

If a passenger requests flight change for the first time, within the validity period of the ticket, the passenger can be booked on a Honolulu flight (for CA837/CA838) (including connecting flight) that departs before 24:00, September 9, 2018 (included), with no flight change handling fee charged, and the passenger can be exempted from sub-class fare differences and seasonal fare differences.

Passengers who request flight (for CA837/CA838) change again or request change to a flight that departs after 00:00 on September 10, 2018 (included) are subject to the conditions of use of ticket.

III. Refund

Passengers can also, within the validity period of the ticket, request a refund on ticket, with no refund handling fee charged.

All times and dates mentioned above are local ones.

All departments are requested to serve passengers as required after flight change.

 
京ICP证 030872号-1 Copyright 2012 Air China, All Rights Reserved