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Latest update on free changes to Air China tickets on Houston routes

Latest update on free changes to Air China tickets on Houston routes

Dear customers,
In order to assist customers to reschedule their travel plans in light of Hurricane Harvey, Air China would like to announce the following for the itineraries that incorporate Houston:

1. Applicability
This notice is applicable to all Air China-operated flights (on "999" tickets) to/from Houston, Texas, purchased before/at 24:00 on August 25 (including tickets purchased using miles), departing between August 25 and September 3 (for CA995), or August 26 and September 4 (for CA996), local time.

2. Changes to flights or routes
Customers can choose to change their tickets free of charge (within their validity period) to any Air China-operated flight or route to/from Los Angeles, San Francisco, New York, Washington or Houston due to fly before 15th September 2017 (inclusive).
The first change will be exempt from ticket change handling fees, sub-class price differences and seasonal price differences; any subsequent changes will be subject to ticket change handling fees, sub-class price differences and seasonal price differences.

3. Refund
Customers can choose to apply for a refund within the validity period free of charge.

4. Miscellaneous
For real-time updates on Hurricane Harvey, check weather news, the Air China website and any app notifications to help you plan your journey.

Thank you for your understanding and support.

 
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