Notice on Involuntary Ticket Change Handling Rules regarding Air China-Operated Manila(MNL) Routes

In the aftermath of the Boracay in Philippines which will be closed, it’s now decided that the following rules would apply to the affected passengers who request flight change or refund.

I. Eligibility

Passengers who hold Air China “999” tickets (including Non-Refundable/ Non-Rerouteable/ Non-Endorsable tickets and tickets exchanged for with PhoenixMiles kilometers) purchased before 24:00 on April 5, 2018 (included) for travel between 00:00 on April 21, 2018 (included) and 24:00 on October 31, 2018 (not included) and with confirmed reservations on Air China-operated Manila(MNL) routes.

The passenger should provide such documents as proof of payment made for and the original copy/photocopy/scanned copy reflecting the Boracay, Philippines-related subsequent hotel stay, air ticket or transportation for the period between April 26,2018 and October 26,2018.

II. Flight change

Passengers who request flight change for the first time can, within the validity period of the ticket, be changed to the same subclass on a flight that departs before November 15, 2018 (included), with no flight change handling fee charged, but such a change will be subject to sub-class price differences and seasonal price differences.

   Passengers who request flight change again or request change to a flight that departs after 00:00 on November 16, 2018 (included) are subject to the conditions of use of ticket.

III. Refund

Passengers can also, within the validity period of the ticket, request a refund on ticket, with no refund handling fee charged.

Passengers who need the above services can contact Air China’s ticketing offices, Air China Call Center at 95583 or your ticketing agents.

Please make your travel arrangements properly. Thank you for your understanding and support.