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New Rules for Elite Status Upgrades, Renewal and Downgrades

New Rules for Elite Status Upgrades, Renewal and Downgrades

Dear PhoenixMiles member:

We would like to inform you that PhoenixMiles will implement new rules for Elite status membership upgrades, renewals and downgrades on 1 April, 2018. To ensure that you can access all your Elite status benefits, we ask that you take a moment to familiarise yourself with the new rules.

² Daily evaluation: When qualifying mileage is credited to your account, PhoenixMiles automatically checks the total mileage/segments/Lifetime Platinum mileage you have accrued over the past year. If you meet the qualification threshold, your account will be upgraded on that day.

² When you are upgraded to Elite status, your membership is valid for 24 months from the beginning of the month of upgrade.

² The evaluation period for determining upgrade or renewal eligibility is 12 months.  If you renew your membership, or you are downgraded to a lower Elite status level, your new membership will be valid for 12 months.

To determine upgrade eligibility, PhoenixMiles will check if you meet the qualification threshold for the 12 months preceding the beginning of the current month. To determine renewal eligibility, PhoenixMiles will check whether you meet the renewal threshold for the 12 months preceding the month in which your Elite status membership expires.

If you are downgraded to a lower Elite status level, your new membership will be valid for 12 months from the beginning of the month after your existing membership expires.

 

For more information about how the new rules work, visit the PhoenixMiles website and click Customer Service > FAQ > Elite Status.

We hope you will continue to fly with PhoenixMiles member airlines and become an Elite status member.

 
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