We provide a departure guidance service for elderly passengers at selected airports in China. These services are reserved for passengers traveling on flights operated by Air China who are unfamiliar with the airport or boarding procedures.

1. Eligibility

Elderly passengers aged 65 and above as of the day of departure, who are unfamiliar with the airport or boarding procedures.

2. Applicable Flights

（ 1 ） Applicable Flights: Flights departing from Beijing Capital International Airport, Chengdu Tianfu/Shuangliu International Airport, Hangzhou Xiaoshan International Airport, Chongqing Jiangbei International Airport, Tianjin Binhai International Airport, Wuhan Tianhe International Airport, Wenzhou Longwan International Airport, Hohhot Baita International Airport and Shenzhen Bao'an International Airport; flights arriving at Beijing Capital International Airport, Chengdu Tianfu/Shuangliu International Airport, Shanghai Hongqiao/Pudong International Airport, Hangzhou Xiaoshan International Airport, Chongqing Jiangbei International Airport, Tianjin Binhai International Airport, Wuhan Tianhe International Airport, Wenzhou Longwan International Airport, Hohhot Baita International Airport, Urumqi Diwopu International Airport, Guangzhou Baiyun International Airport, Guiyang Longdongbao International Airport, Lhasa Gongga International Airport Flights from Dalian Zhoushuizi International Airport.

（ 2 ） Service location: Service available at departure airports.

3. Services

We provide the guidance service for elderly passengers at the departure airport. The service involves guiding the elderly passenger through from the check-in counter to the boarding gate. Selected airports have established specific security-check channels for elderly passengers. Should local airport regulations allow, we also provide guidance for elderly passengers passing through these channels.

4. Service Booking

If you need this service, please make a reservation through the hotline of Air China and the ticket office directly under Air China before 16:00 the day before the flight departure.

5. Service Deadline

Considering the different physical distances and elderly policies of various airports,our guidance service is provided from 2 hours before the flight departure to 30 minutes before the check-in counter closes.

For the closing times of check-in counters, please refer to the "China Airports Check-in Closing Time for Air China Flights"

★ Special Note

Air China staff cannot handle or supervise your carry-on baggage.Please familiarize yourself with the restrictions and requirements of carry-on and checked baggage. Restricted articles (such as fruit knives and alcoholic drinks) that cannot be carried into the cabin but can be checked must be checked. If the baggage exceeds the standard for non-checked baggage in the corresponding class, please check it together.

For more information on restrictions on checked and unchecked baggage, please refer to Baggage Services .