For safety, passengers with intellectual or mental disabilities shall not behave in a way that affects other passengers or flight safety, otherwise we can refuse carriage. We strongly recommend that passengers with intellectual or mental disabilities should be accompanied when traveling. The accompanying person must ensure that the disabled can be effectively controlled and help them evacuate from the aircraft in case of emergency.

In order to meet the requirements of the Civil Aviation Administration of China for flight operation safety, we impose restrictions on the number of passengers with intellectual disabilities or mental disabilities who can be carried by each aircraft type for independent travel. Please contact us as soon as possible after confirming the travel plan to avoid passengers being unable to travel on schedule due to exceeding the carrying capacity after arriving at the airport.

 

Service reservation

For passengers with intellectual or mental disabilities, please inform us through the ticket office directly under Air China or our authorized sales agents.

Check in

(1) Time limit for check-in: Please arrive at the check-in counter at least 120 minutes before the scheduled departure time to check in.

(2) Checked baggage and non-checked baggage: same as ordinary passengers.

(3) Seating arrangement: We will arrange window seats at the rear of the cabin for passengers with intellectual or mental disabilities. However, for the sake of cabin safety, we cannot arrange emergency exit seats and Boeing B747 upper cabin seats for passengers with intellectual or mental disabilities.

(4) Services in the terminal: unless otherwise required by the local government or health department, we will provide necessary guidance and assistance in the terminal for passengers with intellectual disabilities or mental disabilities who travel alone. We will also assist in handling the above procedures according to the needs of the accompanied passengers with intellectual disabilities or mental disabilities.

In-flight service

We will provide service support for passengers with intellectual disabilities or mental disabilities who travel alone in the cabin as much as possible.

However, we are unable to provide the following services: assistance in eating, assistance in the toilet, assistance in excretory function on the passenger's seat, or medical services.