Service dogs refer to special dogs specially trained to provide assistance for disabled people's life and work, including guide dogs, hearing dogs, etc. Emotional comfort dogs, which are not a service dogs, are subject to check-in formalities as well as the standards on small animal transport.

Passengers with visual/auditory disabilities who travel with cabin transport service dogs alone must be at least 16 years old.

The service dogs shall have the following certificates which must be shown to us when at the time of ticket purchase and travel.

1. Valid official quarantine certificates, rabies vaccination certificates and corresponding professional training certificates issued by the country of the departure station, transit station or destination station.

2. When entering China or taking international (or regional) transit domestic flights, service dogs must have valid chips.

In addition, when taking international flights, please pay attention to the quarantine regulations of the entry-exit countries on service dogs in advance and ensure that they meet the requirements of the entry-exit countries.

In order to meet the requirements of Civil Aviation Administration of China for flight operation safety, we impose restrictions on the number of disabled passengers with cabin transport service dogs that can be carried onboard each aircraft type. Please contact us to book this service as soon as possible after you confirm your travel plan, so as to prevent you from being unable to travel on schedule due to exceeding the carrying capacity after you arrive at the airport.

We may refuse to transport service dogs if any of the following conditions occur:

- The service dog poses a direct threat to the health or safety of us or other passengers;

- The service dog causes serious interference in the cabin or at the airport gate;

- It will violate the regulations or requirements of relevant government agencies to travel with the service dogs.

If we refuse to transport service dogs, we will provide written explanations within 10 days after the refusal of transport, if you need.

 

Service reservation

If you need to take a service dog to travel, please make a reservation through the ticket office directly under Air China or an authorized sales agent 48 (including) hours before the flight takes off.

Check in

(1) Time limit for check-in: Please bring your service dog to the check-in counter for check-in at least 120 minutes before the estimated departure time of the flight.

(2) Checked baggage and non-checked baggage:

Disabled passengers and service dogs that meet our boarding requirements do not need to pay any additional fees for their service dogs. If the passenger agrees to check the service dog, we can check the service dog together with the container and food free of charge according to the small animal transport procedure, and its weight is not included in the passenger's free baggage allowance.

For the transportation regulations of small auxiliary equipment used in the journey carried by disabled passengers, please refer to the passengers carrying auxiliary devices .

(3) Seating arrangement: If the applicable safety requirements permit, the service dog shall be held or seated in front of the disabled passenger, and shall not occupy the space of other passengers. For the sake of cabin safety, disabled passengers with service dogs cannot sit in the emergency exit seat of the aircraft and the upper cabin seat of Boeing B747.

(4) Services in the terminal: unless otherwise required by the local government or health authorities, we will provide necessary guidance services in the terminal for disabled passengers with cabin transport service dogs, and assist in check-in, baggage check/claim and joint inspection procedures.

In-flight service

We will provide service support to disabled passengers who travel alone with service dogs in the cabin as much as possible.

However, we are unable to provide the following services: assistance in eating, assistance in the toilet, assistance in excretory function on the passenger's seat, or medical services.

When boarding, the service dog shall wear a work shirt and tie a towing rope. With the consent of the relevant passengers, you may not be required to wear a mouthpiece for the service dog. The service dog shall not occupy the seat or run at will, and shall not affect other passengers. Disabled passengers with service dogs shall be responsible for the excretion of dogs in the cabin and ensure that the onboard hygiene is not affected. If the service dog causes personal injury or material damage to us or other passengers, the disabled passengers with the service dog shall bear corresponding liability for compensation.