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Dear Passengers:
We wish to welcome you to Air China. We suggest you read these passenger notes carefully before making your booking to best facilitate your trip. You may also inquire about our general transport conditions by visiting our website or calling our service hotlines.
Website: http://www.airchina.com.cn/
Service hotlines: 0086-4008-100-999 (China); 0080086-100-999 (Europe); 001-800-882-8122 (the Americas); 0120-474-999 (Japan).
1. Ticket
A ticket refers to a passenger paper ticket, e-ticket, or baggage check ticket that is issued by Air China or our authorized agents. An e-ticket refers to an electronic ticket that is generated when you book on the Air China website. The e-ticket receipt lists the details of the booking including the itinerary for the flights.
2. Validity Period of Ticket
The validity period of a normal fare ticket is one year from the date of commencement of travel. If the entire ticket is unused, then it is valid for one year from the date of issuance. The validity period of special fare tickets is in accordance with our regulations governing such tickets.
3. Passenger Fare
Passenger fare refers to the air transport price between the departure airport and the destination airport. This does not include ground transportation between airports and urban areas. For some discounted tickets, restrictions are imposed, such as no refunds, no rescheduling and no extension. Please pay close attention to the fare conditions of your ticket when purchasing so you choose the most suitable fare for you.
4. Taxes & Fees
The taxes and fees levied by the government, relevant authorities or airports are not included in the fare, and are payable by the customer.
5. Children & Infant Tickets
Children between the ages of 2-12 years old are charged 50% of the normal adult fare for domestic routes. The fare for international or regional routes is 75% of applicable adult fare, unless otherwise specified. The fare for children traveling unaccompanied by an adult is provided separately. For infants under 2 years of age that do not require a separate seat, the fare is 10% of the normal adult fare. Please contact Air China for further information.
6. E-ticket (ET) Itinerary Receipt
The ET Itinerary Receipt is the proof of payment or reimbursement voucher for passengers that purchase e-tickets in China, with the function of reminding passengers of their itinerary. You may obtain an ET Itinerary Receipt from Air China or from our authorized agents when you purchase the ticket or within seven days after take-off. Your ET Itinerary Receipt cannot be re-printed and will not be reissued if lost.
7. Restrictions on Transport
Prior notice should be provided to Air China for unaccompanied children, disabled, pregnant, sick or other passengers in need of special services. Special service passengers may board the plane provided that our approval has been given and the necessary arrangements have been made. We reserve the right to refuse such passengers from boarding if prior notice has not been given or relevant proof has not been shown when purchasing the ticket.
8. Flight Schedule & Aircraft Type
Our flight schedule is published in the table called Flight Schedule. The schedule and aircraft type published are for reference only and are subject to change without prior notice.
9. Booking & Purchasing
You can book seats and purchase tickets via our website, service hotlines, at our outlets or through authorized agents. Please make the payment within the required period after booking; otherwise, your reservation will be cancelled.
Passengers will need to show their valid travel documents (including but not limited to ID cards, passports, visas, etc) when purchasing a ticket. Valid travel documents shown at purchase will need to be the same as those produced during boarding procedures.
For disabled, pregnant and sick passengers, we require proof that passengers are fit to travel. This proof would need to be issued by an accredited medical institution.
10. Ticket Change
If you require a change in flight, date or class after you book your ticket, please notify us as soon as possible and we will take the appropriate action. You will be required to pay the corresponding fee for changes in accordance with fare conditions. For discounted tickets, there may be no seats available on your desired flight or at the same price as your original booking. In this case you would be required to pay the price difference in addition to the fee for change if the class can be changed.
11. Refund
If you request a refund after booking, please contact us within the validity period of the ticket. We will handle your application in accordance with the fare conditions for your tickets.
If you cannot depart as scheduled due to a problem with our airline, then you may request a refund and we will handle it as an involuntary refund free of charge. If the refund request is made due to personal reasons, then we will handle it as a voluntary refund and the change fee is required as per airline regulations.
For passengers purchasing return or multi-leg tickets, refund applications can only be submitted for the unused portion of the ticket, in accordance with the flight schedule. No refunds will be granted for the used portion of the ticket. All legs on the ticket shall be used in accordance with the sequence; otherwise, the ticket will be invalid.
Refunds shall be processed after appropriate travel documents are shown at the original purchasing location. For tickets purchased with banks cards, refunds will be processed to the bank card only.
12. Confirmation of Reservation
For pre-booked seats on connecting or return flights, you no longer need to confirm your flights. However, in case other carriers ask you to reconfirm your reservation on connecting or return flights and you have failed to confirm your flight, then the carrier may cancel your seats on corresponding connecting or return flights. Please observe the confirmation requests of individual carriers related to your itinerary.
13. Onboard Reservation
We provide an onboard reservation service on some routes. After purchasing your ticket, you may make your onboard reservation through our website, sales service hotline, ticket outlets or authorized agents. We will try to meet your needs for onboard reservations. However, we cannot guarantee the provision of any reserved seats. To ensure secure operations, we reserve the right to distribute or redistribute onboard seats, even after you have boarded the aircraft.
14. Boarding Procedures
You can complete your boarding process via boarding procedures at the check-in counters or through our CUSS’s (Common Use Self Service) at the airport. In addition, we provide online boarding services for some routes through which boarding procedures can be completed via our website.
You should arrive at the designated airport within the specified period and go through boarding and security inspection procedures with the valid travel documents used when you purchased the ticket. We suggest that you should arrive at the airport as early as possible and leave sufficient time for the relevant procedures to best facilitate your trip. Our boarding deadlines differ at various airports. Please visit our website or call our service hotline for further information.
15. Items not Permitted to be Carried in Baggage
The following items are not permitted to be carried in baggage: firearms, ammunition, controlled knives and other similar items; flammable and explosive materials, poisonous and corrosive substances; radioactive and other hazardous materials; live animals; items unsuitable for transportation due to their packaging, shape, weight, size or nature; other items hazardous to air safety or prohibited by laws, regulations or the government of transportation. Please contact us for further information.
16. Items not Permitted to be to Carried in Checked Baggage
The following items should not be carried in checked baggage as Air China will not be responsible for the loss or damage of them: important documents and materials, cash money, bills of exchange and circulation coupons, securities, travel documents, jewelry, precious metals, gold and silver products, digital products and other valuables, samples, fragile or perishable goods, or prescription drugs needed regularly by the individual.
17. Items Restricted from Transportation
The following items are restricted from transportation: precision instruments, electrical appliances, sports equipment, folding or electric wheelchairs for passenger use during the trip, guide dogs, hearing dogs, small animals (limited only to domesticated dogs, cats and birds), dry ice and drinks containing alcohol. The above items can only be transported provided that they are in conformity with our transport conditions and permission has been granted in advance. Please contact us for specified regulations.
18. Packing of Baggage
Your checked baggage should be properly packed and able to sustain certain pressure when loaded and transported during normal operations. For baggage that fails to meet these requirements, we reserve the right to refuse transport and will not be responsibility for any damage.
19. Free Carry-on Baggage Allowance
On all international and regional routes, each first class or business class passenger can carry up to two pieces of baggage, each weighing no more than 8kg (17.6 lbs). Each economy class passenger can carry up to one piece of baggage, weighing no more than 5kg (11 lbs).
On all domestic routes, each first-class passenger can carry up to two pieces of baggage, each weighing no more than 5kg (11 lbs). Each business class or economy class passenger can carry up to one piece of baggage, weighing no more than 5kg (11 lbs).
Each piece of baggage carried shall not exceed the maximum dimensions of 55cm (21 inches) x 40cm (15 inches) x 20cm (7 inches). Baggage exceeding the above free allowance shall be checked.
Liquid items in hand-baggage are explicitly restricted by government regulations. Please contact us for further information.
20. Size & Weight Restrictions on Checked Baggage
On all international and regional routes, the weight of each piece of checked baggage shall not exceed 32kg (70 lbs). On all domestic routes, the weight of each piece of checked baggage shall not exceed 45kg (99 lbs).
Each piece of checked baggage shall not exceed the maximum dimensions of 100cm (39.4 inches) x 60cm (23.6 inches) x 40cm (15.7 inches). Baggage exceeding the above weight or size shall be transported as cargo.
For each piece of checked baggage, the minimum weight shall not be less than 2kg (4.4 lbs). The minimum dimensions shall not be less than 30cm (11.8 inches) x 20cm (7.9 inches) x 10cm (3.9 inches).
21. Free Baggage Allowance in Weight
On routes applying the weight concept, the free baggage allowance for each adult-fare or children-fare passenger is as follows: first class, 40kg (88 lbs); business class, 30kg (66 lbs); economy class, 20kg (44 lbs). For infant-fare passengers, the free baggage allowance is 10kg (22 lbs).
22. Free Baggage Allowance in Number of Pieces
On routes applying the number of pieces system, each first-class or business-class passenger is allowed two pieces of checked baggage free of charge, each weighing no more than 32kg (70 lbs) and the maximum length of the three dimensions of each not exceeding 158cm (62 inches). Each economy-class passenger is allowed up to two pieces of checked baggage free of charge, each weighing no more than 23kg (50 lbs), and the maximum length of the three dimensions of each not exceeding 158cm (62 inches), with the maximum combined length of the three dimensions of the two not exceeding 273cm (107 inches). Each infant is allowed one piece of checked baggage free of charge, with the maximum length of the three dimensions not exceeding 115cm (45 inches). An additional folding stroller or cradle may also be checked free of charge. Any baggage in excess of the above weight or size regulations, and less than 45kg (99 lbs) in weight, will be subject to excess baggage charges.
23. Security Inspection
According to government regulations, all passengers and their checked/unchecked baggage shall be subject to security inspection before boarding.
24. Change & Cancellation of Flights
To comply with national laws and government regulations and orders, and to ensure flight safety, as well as for other reasons that are uncontrollable or unforeseeable, we may change the aircraft type or route, cancel, suspend or delay any flight without prior notice.
25. Overbooking of Flights
In order to reduce the number of empty seats caused by passengers changing their travel plans at short notice, and to meet the travel needs of more passengers, according to the practices of international air transport, we may exercise appropriate overbooking procedures on flights that are likely to have empty seats to ensure that more passengers may take their preferred flights.
In the case of actual over-booking, we will first consult passengers who are willing to voluntarily take follow-up flights or cancel their trip. We reserve the right to refuse some passengers to board the plane, in accordance with the principle of priority, when there are not enough passengers willing to give up their seats voluntarily. Those passengers who are unable to take their scheduled flights will be given priority on follow-up flights to ensure they reach their destination as soon as possible or we will provide free ticket refund services as requested. In addition, we will offer certain reimbursement options according to the specific conditions of different routes.
26. Flight Delay Responsibility
In case of flight delays or cancellation caused by maintenance, deployment, business, crew and other factors, we will provide you with up-to-date flight information and assist you with accommodations and other services. In case of flight delays or cancellation caused by weather, emergencies, air traffic control, security inspection, passengers and other human factors, we will provide you with up-to-date flight information and assist you with accommodation and other services, however, the relevant costs are payable by the customer.
27. Liability for Personal Injury to Passengers
For personal injury to passengers, we take liability for compensation in accordance with the applicable international conventions or laws.
28. Baggage Compensation Responsibility
For domestic flights, the compensation for checked baggage is up to RMB 100 (or equivalent currencies) per one (1) kilogram (2.2 lbs). Compensation for unchecked baggage is up to RMB 3,000. For conventional international transportation, compensation is made according to the relevant provisions.
If actual damage to baggage is valued at less than the limit, it will be compensated according to the actual damage. If the weight of checked baggage cannot be confirmed, the compensation will be made according to the free baggage allowance entitlement of each class. Our baggage compensation is limited to proven losses and costs.
For loss of baggage with value declaration, the compensation shall be made according to its declared value. Please contact us for specified provisions on baggage compensation.
29. Voluntary Insurance of Passengers
Passengers may decide at their discretion to take out personal aviation accident insurance with insurance companies. The payment of this insurance does not waive or reduce the compensation limit of our liability.
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Flight Status
京ICP证 030872号 
