INTERNATIONAL SERVICE：

1、  RESERVATION： Passengers to travel on international flights can reserve their seats in advance at the airline booking offices or their agents according to relevant regulations. Passengers having reserved their seats on international or regional flights should purchase their tickets within the time-limit established by the airlines concerned, otherwise their reservations will automatically be cancelled. If passengers having reserved seats on international or regional flights, including seats on connecting flight, do not intend to use such reservations to cancel them.

2、  RECONFIRMATION OF RESERVATION： Passengers having reserved their seats on connecting or return international or regional flights should reconfirm if they stay at the connecting or return points for more than 72 hours. Failure to make such reconfirmation will result in the cancellation of the seats reserved. Passengers staying at the connecting or return points for less than 72 hours do not need to reconfirm their reservations.

3、  TICKET： A ticket (including baggage check) is an evidence of the contract of carriage concluded between a carrier and a passenger. It is also an evidence of the baggage checked by the passenger for transportation. A ticket is valid only for the passenger whose name appears on the ticket. A ticket is void, if transferred, mutilated or altered.

4、  VALIDITY PERIOD OF TICKET： he validity period of a normal fare ticket, including single trip, round trip or circle trip ticket, is one year from the date of commencing the travel. The validity period of a special fare ticket or discounted normal fare ticket will be fixed according to the regulations governing such tickets.

5、  CHILDREN FARE： A child under 12 years of age is changed at 75% of the adult fare. An infant under 2 years of age not occupying a separate seat is charged at 10% of the adult fare.

6、  CHECK-IN PROCEDURE： Passengers taking international or regional flights must arrive at the designated airport as possible, so as to have sufficient time to produce their tickets, valid passports and visas as well as other necessary travel documents for check-in and exit procedures. Passengers failing to arrive at the designated airport within the specified time or failing to complete the necessary check-in and exit procedures because their passports, visas or other travel documents do not conform with the regulations, should be responsible for all the losses and liabilities thus incurred.

7、  AIRPORT FEE： Each international passenger leaving the territory of the People’s Republic of China should pay an airport fee according to the regulation. Passengers holding diplomatic passports, transit passengers stopping at the transit point within 24 hours and children under 12years of age are exempt from the airport fee.

8、  REFUND： If owing to the reasons of the airlines or passengers themselves, a passenger is unable to take the flight specified on his ticket, refund will be asked according to regulations. Such refund can only be made at the place where the ticket was bought.

9、  FREE BAGGAGE ALLOWANCE IN WEIGHT： On international and regional flights, the free baggage allowance for each published adult-fare or half-fare passenger is as follows: first class fare ticket 40kg; business class fare ticket, 30kg; economy class fare ticket, 20kg. No free baggage allowance is granted to infants paying 10% of the adult fare.

10、    FREE BAGGAGE ALLOWANCE IN PIECE： The free baggage allowance of piece concept applies on international routes between China and USA/Canada. Each first class and business class passenger may enjoy a free checked baggage allowance of two pieces. The maximum weight for each bag must not exceed 32kg (70lbs) and the sum of the three dimensions shall not exceed 158cm (62 inches). The free checked baggage allowance for each adult and child traveling in economy class is two pieces and the maximum weight for each bag must not exceed 23kg (50lbs). The sum of the three dimensions shall not exceed 158cm (62 inches) and the overall dimensions of the two pieces shall not exceed 273cm (107inches). Each infant paying 10% of the adult-fare has a free checked baggage allowance of one piece provided that the sum of the three dimensions shall not exceed 115cm (45inches). In addition, they are also entitled to a free checked fully collapsible baby stroller or pushchair. Any baggage in excess of the above regulated weight or dimensions will be subject to excess baggage charge.

11、    HAND BAGGAGE： In addition to free baggage allowance in weight, each passenger holding a full-fare or half-fare ticket may carry in his own custody the following articles free of charge: a lady’s handbag, an overcoat, a raincoat or a traveling blanket, a walking stick or an umbrella, a small amount of reading material for the trip, a small camera, a pair of small binoculars infant’s food for consumption in flight, an infant’s carrying basket, a fully collapsible invalid chair or a pair of braces pr artificial limbs. In addition to the free baggage allowance in piece, regardless of the fare class of the ticket, the passenger may also carry unlimited number of pieces of hand baggage which can only be placed under the passenger seat, and the sum of the length, width and height of the pieces must not exceed 45in (115cm).

12、    PACKING OF BAGGAGE： he checked baggage should be able to withstand a certain extent of pressure, completely sealed, well-locked and firmly tied up. For those baggage not packed in accordance with the requirements, the carrier can refuse to accept for carriage and will not be liable for any damage or breakage thereof.

13、    ARTICLES NOT TO BE SHIPPED AS BAGGAGE： Passengers are not allowed to carry in their checked baggage, dangerous articles such as inflammable, explosives, corrosives, poisonous, radioactive, polymerizable, magnetized materials and other dangers articles. Passengers are not allowed to carry those articles which the law, orders or regulations of the People’s Republic of China and the countries en route prohibit their export or import or passing through their countries, and other restricted articles. Passengers are not allowed to carry on board arms, sharp or lethal weapons. Checked baggage should not contain cash, peals, jewels, gold and silver articles, documents, negotiable securities and other valuable articles.

14、    TRAVEL DOCUMENTS： Before going through check-in and exit procedures, international passengers should complete all formalities concerning passport, visa and other travel documents. Passengers should carry their passports, visas and other travel document in their own persons and should not pack them in checked baggage for transportation. The carrier will not be responsible for any loss sustained or the payment made as a result of the incompleteness of travel documents of the passenger. However, the passenger should be responsible and indemnify the carrier for all losses thus sustained and payment made by the carrier including (but not limited to) fines.

15、    CARGO SHIPMENT： Cargo shipment for international flights are required to go through customs checks first and all necessary documents must be completed to conform with the import, export and transit regulations of the countries involved throughout the transportation.

16、    CARGO BANNED FROM SHIPMENT： Cultural relics, drugs and inflammable, explosive, corrosive, poisonous and other such dangerous cargo are banned from shipment. To insure the safety of transportation, the carrier must inspect the cargo consigned for shipment.

17、    DANGEROUS CARGO： he category, volume and packing of dangerous cargo permitted to be shipped on international flights must conform with the regulations of the carrier.

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